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Carnival Cruise Lines Complaints Summary

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Our verdict: You can expect a very good level of service from Carnival Cruise Lines. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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9:53 pm EDT
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Carnival Cruise Lines photographer

Last week's cruise was my 5th Carnival Cruise, 4th time on the Pride, I have never had a complaint and I love the Pride. This last time my sister in law bought me a photo package ahead of time which included 5 8x10s and a 16x20 canvas picture which I think was $100, it was a bday gift and also a gift for finishing my degree. The first formal night we were all dressed up and waiting in line at one of the back drops; the photographer for that backdrop had to go to the main dining room and said he'd come back, no problem, another photographer heard what was happening and said come with me and I said but I like this backdrop, he said he had black and white and I would like them. My sister in law handed him the printout of my gift photo package. He took us to a private studio around the corner and He took about 10 mins worth of pictures and said he would drop me an invitation in my stateroom mailbox the next day. He never did, so I stopped by the booth on Wednesday, 2 days later, to see if they were ready. He said he'd have them ready for me on Thursday, Joseph was his name. We went Thursday to see them and we looked at them and they were so beautiful...and that's when he showed us pricing in which we were astonished at! $80 per photo or $399 for the same package that my sister in law bought me or $800 for all digital copies! He said this was a dream package, which he never disclosed up front, even after we handed him the photo package printout before he took the photos. This 12 minute session did not have the feel of a dream package. I felt so naive and stupid that I didn't ask initially if this would cost extra $ but again, it didn't have the feel of a dream package. I thought those dream packages were done privately on the beach and for a much longer guided session. At this point he recommended getting pictures retaken the next formal night but my girls had gotten their hair braided at Grand Turk and I didn't have the heart to make them take them out and start all over with family pictures again. I asked him if we could either get a refund or if they could honor the package and give us the pictures he took, since nothing was discussed about pricing before the pictures were taken. He said no because this was a dream package. We had to talk to about 5 or 6 people, managers and customer service, before finally they told us on Saturday night at 9:30 that they hadn't heard back from management but that they would honor the original package because we were disembarking the next morning and they didn't want this to fall through. I was happy that they honored it and that I was able to get our pictures but I just felt the entire ordeal to be super shady and dishonest. I don't like to complain or rant but want to warn Carnival of our experience as their reputation could become tarnished. It felt dirty and I was really turned off by the entire experience. I posted this on our cruise's Facebook page and found that happened to many other people who share my feelings. I want to share that when I found out about the pricing I was very angry inside and thought I will never sail with Carnival again. Over the years we have recommended 16 people to your cruise line that have ended up sailing with us and I would hope this is not how you treat your valued customers.
-Jennifer Wine

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2:04 pm EDT
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Carnival Cruise Lines the ship

When booking a cruise you are tasked with planning every detail to the minute. Today we returned from a 4-5 day cruise out of Jacksonville to the Bahamas. If it wasn't for your amazing staff the trip would have been miserable. Coming from a dry dock there is absolutely no reason things should have happened the way they did. Starting with major delays... We are from Minnesota and I am traveling with 2 children. We flew to Jacksonville the day before boarding to assure we are able to board when necessary. We picked a hotel that had a convenient location and check out time to be able to go straight to the port when checking out. This saves time and money. When notified that we are unable to check in/board and are unable to even go to the port we found ourselves spending hours in a local gas station in a state we do not live in. We did not get a car because there was not time to need one but was now stranded. Only hotel transfers were being allowed into the port once passengers were being received and because we were unable to stay at our hotel until this time we were now left with using lift/Uber which was a dead end. We then boarded a boat that obviously was not ready to bring passengers on a cruise, Thank goodness for your staff that made sure we enjoyed ourselves. The planning behind this dry dock has proven to be absolutely horrible which has resulted in your staff being treated in humane and then expecting rediculous things to take care of customers. These people are human and so are the people that paid to take this cruise. I always greatly enjoy your staff so this will not be my last cruise but depending how this is handled, Carnival may be my last choice. Bringing children on a ship sailing out to the middle of the ocean with so many unknowns was not something I would have put in Carnivals hands if I ever thought this was possible.

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11:45 am EDT
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Carnival Cruise Lines first cruise experience

Dear Carnival,

My family and I recently went on our first cruise on October 6-13 2019 on the beautiful Carnival Glory. The staff was as accommodating as they could but advised us to get in touch with Carnival after we debarked. There was construction going on on several of the life boats under our balcony Room 6308 and the wires under our booth in the Golden Restaurant shorted out causing a burning plastic smell.

My father, his wife, my husband, and myself were unable to relax or stay in our balcony room 6308 at all from the hours of 7AM - 7PM because there was the use of an air chisel on steel under our feel. We could feel it vibrate everything underneath us and it was so loud we could not hear each other speak. We were highly disappointed because this was all of our first cruise and we thought we were paying for a relaxing time. Instead we received several headaches.

In addition to construction, Tuesday October 8 we ate dinner around 7:30PM at the Golden Restaurant and started smelling burning plastic. My father and his wife started feeling heat radiating from the bottom and back of the booth. My fathers house burned down with him inside of it a couple years ago and now has PTSD. He was unable to sleep for 2 days after smelling a burning smell again.

My Family and I would like to continue cruising with Carnival in the future and really look forward to becoming platinum members one day. We would just like to make Carnival aware of our experience and disappointments for our first cruise and would like some sort of reimbursement.

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3:54 pm EDT
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Carnival Cruise Lines booking

Will never book with carnival again.

Make sure you don't pay off your balance until the very last minute. I tried to get the 3rd person on my cruise changed to a different person 68 days before my cruise which I have purchased protection for this booking. I was told I was not going to be able to change the name because I had already paid off my balance, which I did almost a year ago, and was told I can't change a name on the booking if payment was complete. I was told I have to totally cancel that one member and add the new member which would cost me over 700 dollars to do and that does not include the excursions and the bubble package I already paid for so I'm being punished for paying off my cruise and even though I have protection they "say" they can't do anything about it because final payment has been made. What kind of sense does that make and what am I spending the protection on? I will be out of the money that was spent on the 3rd person because they can't go and I refuse to pay that much money to change a name. Also, when trying to work all this out with customer service I was transferred 3 time and 2 of those times I wasn't even told I was being transferred. I DO NOT recommend booking with carnival and I will not be cruising with carnival ever again.

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3:10 pm EDT
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Carnival Cruise Lines deduction from my account without any authorization

Dear Sir/Ms

After my bday present from my sister to the cruise, I came home and discovered my account deduction about $174 dollars. I bought 3 x drinks which was $7.02 with a dollar tip abouy $8 per drinks which is total of $24. But there are $150 missing which has put me into trouble big time. As a minimum wage worker this has coused me so my trouble with my car insurance and other stuff as no enough founds in my account.

However, asking my sister, she doesn't care much and says its gratituity and other things maybe. I personally dont accept this and as European we give tips manually as i dont trust companies. I spent about $100 tip to different staff manually and discover you have taken this without asking. Not sure about terms and conditions, but i need this MONEY back ASAP to my account, ending 7875. visa debit.

And I'll take this further if not honored. very frustrated and angry you have made me.

looking forwards to $150 dispute as soon as possible. And i would appriciate that. And will see it as misunderstanding.

regards
Peyman

Name: Peyman nassertorabi
Folio: 8413
DB:[protected]
Staion:A
Cruse: Carnival imagination
Dates of Travel: 22-Sep-19 to 25-Sep-19
My debit card 4 end: 7875

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6:31 pm EDT
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Carnival Cruise Lines ease of refund and lack of communication

Let me say my wife and I really wanted to go to Key West and Cozumel aboard the Victory on Sept. 2 nd. 2019 This would have been our second cruise with Carnival. Unfortuniately Hurricane Dorian changed all of our plans. But I was smater than the average bear I bought Carnival's travel Insurance. Carnival alerted us that the cruise would be cancelled and altered due to the Port of Miami being closed and The Victory remaining in Cozumel an extra two days. Since this was not the cruise we had fully paid for we cancelled the trip. I must not have read the very fine print that we would have to jump through several hoops with the travel insurance provider AON Affinity. We cancelled on Aug 30 th and gfiled a claim after having to provide information that should be shared between thw two corporate partners. AON said it could take up to 4 weeks to see a refund if it was approved. What do you mean approved . The trip was cancelled and I had paid my $100.00 for just this specific weather event. Come to find out Carnival had stated I would receive a 500.00 credit on a future cruise. The first agent never told me that. I was told she was new and did not have enough training a few weeks later by another Carnival agent. Carnival recinded the credit and said AON would pay. AON shorted me $ 48.00 on the pay out which I just received today after filing the claim on Aug 30 th. No one cares about this. I have received no communication from Carnival trying to get us back on their ship or an apology for how the reimbursement was so mis-managed. I currently do not plan on traceling with Carnival again since there so many choices available. I bet the President Christine Duffy does not know about how inefficient the Travel insurance program is. Too bad I would have liked to try the coaster on the Mardi Gras. Tell all the You tubers I watched preparing for this cruise I won't be seeing them on a future Carnival Cruise. Sincerely Jim Parsons

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1:57 pm EDT
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Carnival Cruise Lines alaskan cruise

In order to be of assistance in understanding why I am writing this letter, I need to give you some background information. We planned our 7-day Alaskan trip a year and a half in advance of the sail date. We put our initial deposit down, and then my husband and I sent money every month until the balance showed zero. We also had Carnival book our flights for us; we made advanced purchases from the Fun Shop, and in addition, purchased the soda club for my husband and myself. The total cost of this cruise was almost $7, 000. I cannot even begin to describe how excited we all were to be going on this once in a lifetime cruise. We have sailed with Carnival numerous times before, but This was the "Big One".
Our first negative experience came on day 2 of the sailing. We arrived back to our suite from eating lunch and there was a large fan in our room. The room smelled dreadful. It was a scent of mold and mildew and the fan being used was very loud. We called Guest Services and spoked to Kym, who assured us that they had taken care of the situation, but the fan would need to stay until late that evening. Apparently, our suite was flooded from a busted pipe in the bathroom. Everything that was on the floor was soaked. We could not stay and rest in our room due to the noise and smell. Later that evening, they removed the fan so that we could sleep only to wake up the next day to more water. They brought more technicians in and yes, that large fan again. Another day of staying out of our rooms. They did not shampoo the carpet, which would have helped with the smell, only the large loud fan. We requested relocation to another suite, but they said there were no available suites. Again, they assured us the problem would be fixed. The Carnival website states, "We're 100% certain you're going to have a Great Time. This guarantee applies to Carnival's failure to meet expectations on service and/or product delivery. I sincerely believe that our expectations were not met considering we were unable to enjoy our suite for 2 days and Guest Services did nothing to move us. Kym kept saying that she was going to see what she could do for us, but the only time we would see her was when we would have to go back down to the Service Counter, wait in line, and see if our room had been fixed. Each time we went back to the Guest Services counter, they treated us as if we were an annoyance to them. We spent a lot of our time going back and forth from the service desk, worrying about our room and could not enjoy our vacation at all.

Our second negative experience came on Formal night. My husband and I were going from place to place getting our photos taken when a gentleman who worked for the photo studio came up to us and told us to come with him, that he wanted to take our picture. We sat for the photos and when we were done, he told us to come back tomorrow to look at them. We arrived at the photo studio the next day and he showed us the photos. They were beautiful. We had picked out four 8x10 photos that we really liked. He told us the cost would be $300. We were floored. We thought the photos would be around $100. He went on for ten minutes about the quality of the prints, the lighting, etc. We did not realize that his pictures were any different from any others that were taken on board the ship and in our initial meeting he did not tell us that these were custom photos. After listening to his speech, we told him that we were, in no way, going to pay $300 for those photos. We thanked him and began to walk away. He followed us and then said, "o.k., o.k because I like you guys so much, I will give you the best deal possible, I will sell them to you for $150." This was a guy that had just spent ten minutes trying to get $300 from us and now all of the sudden he cut the price in half. The Carnival Cruise line quotes on its website that, "Building and maintaining trust in our business relationships and pursuing the highest standards of ethical behavior remain a fundamental aspect of our company's core values. Our company requires that every employee use sound judgment, maintain high ethical standards and demonstrate honesty in all business dealings. - Micky Arison, Chairman, Carnival Corporation & PLC." This person was a scam artist, a fraud, a swindler who was trying to steal our money! We walked away from him even madder than before. Later that evening we were still upset, we asked to talk to the head of photography and told him what we experienced. He apologized and said he would punish the gentleman by putting him on phone duty for two weeks. Really? We just shook our heads and walked away.

The third negative experience came on the final port of call. Remember Kym, we hadn't heard from her since the flooding fiasco, well she sent us two tickets for a trolley ride in Victoria, BC to our cabin. I think she was just trying to cover herself by giving us anything. We went to Guest Services (again), and talked to Kym, telling her that there were three in our room and we would not be leaving behind my 76-year-old mother. Kym said she could not give us a third ticket so we told her she could have the tickets back. We did not really care for them anyway and certainly did not see this as any compensation what so ever, to what we had gone through during our cruise. Kym said to keep the tickets and she would see what she could do. It was as if we were begging for a ticket. After a few hours, an additional ticket was sent to our room. At this point, we were just fed up with the entire cruise and we were ready to go home.

Our fourth negative experience - as if there could be anymore - came on the last night of the cruise. We were asleep in our cabin and around midnight we woke to a horrific smell. The smell of raw sewage - that hydrogen sulfide rotten egg smell. It was unbelievably nauseating and we could hardly breathe from the awful smell. We immediately called Guest Services and put in a complaint. Guest Services said numerous other cabins had called in a complaint and that they were going to each cabin and "refreshing" the rooms. They did not tell us to evacuate our rooms but only insisted that we not open our balcony doors to let fresh air in, as this would only make it worse. They never came to our cabin. All of us had terrible migraines when we woke up in the morning.
In Closing, I can honestly state that without a doubt we Did Not, "have a Great Time". We were never compensated for our issues. Carnival failed to meet expectations on service and/or product delivery. A certain employee exhibited negative ethical behavior, and I truly believe that my entire family was dangerously exposed to sewer gas. I cannot help but wonder now about the flooding that had happened at the beginning of our cruise. For the money and time that we put into the planning of this cruise, I am sicken by our entire experience.

Kimberly S Diley
Kimberly S. Diley
VIFP GOLD CLUB # [protected]
David S. Diley
VIFP GOLD CLUB # [protected]
Nancy Diley
VIFP GOLD CLUB #[protected]

BOOKING NO: 2QRT23
SAILING: CARNIVAL LEGEND
DATE: SEPT 3, 2019
DURATION: 7 DAYS
STATEROOM: 6166
CATEGORY: OS SUITE

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Carnival Cruise Lines general cruise experience

My husband and I were extremely disappointed with this cruise. This was our 3rd time with Carnival and we were unhappy with this one. There was no available printer anywhere to print out vouchers we needed when we returned to port, there was no heat in the rooms or on the ship and it was very cold as it was a Canada New England cruise, the service in the restaurant was inconsistent - too quick sometimes, not fast enough others, and one morning they forgot our breakfast after we ordered it and we had to find someone to track it down for us. Twice we couldn't check in for dinner on our phones (we had open dining times) and had to walk to the desk where you checked in personally, a minor inconvenience, but still frustrating, apparently due to internet problems. Our bathroom had a terrible smell (like a public restroom) even after being cleaned, the toilets wouldn't flush on two separate occasions, the hot water for tea in the Sunrise restaurant was never hot enough to properly brew tea, and the quality of the food was disappointing, especially on the Lido deck buffet and this time, even in the Sunrise restaurant.
Our cabin steward was wonderful but the language factor was a problem sometimes, that frustrated us.
We plan to cruise again but probably not with Carnival.

Sincerely
Katherine and Douglas Peck Carnival Sunrise trip 9/29-10/6, 2019

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Update by Kathy Peck
Oct 07, 2019 6:22 am EDT

My husband and I were extremely disappointed with this cruise. This was our 3rd time with Carnival and we were unhappy with this one. There was no available printer anywhere to print out vouchers we needed when we returned to port, there was no heat in the rooms or on the ship and it was very cold as it was a Canada New England cruise, the service in the restaurant was inconsistent - too quick sometimes, not fast enough others, and one morning they forgot our breakfast after we ordered it and we had to find someone to track it down for us. Twice we couldn't check in for dinner on our phones (we had open dining times) and had to walk to the desk where you checked in personally, a minor inconvenience, but still frustrating, apparently due to internet problems. Our bathroom had a terrible smell (like a public restroom) even after being cleaned, the toilets wouldn't flush on two separate occasions, the hot water for tea in the Sunrise restaurant was never hot enough to properly brew tea, and the quality of the food was disappointing, especially on the Lido deck buffet and this time, even in the Sunrise restaurant.
Our cabin steward was wonderful but the language factor was a problem sometimes, that frustrated us.
We plan to cruise again but probably not with Carnival.

Sincerely
Katherine and Douglas Peck Carnival Sunrise trip 9/29-10/6, 2019

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Carnival Cruise Lines carnival magic

Cruise date 9-14/9-23. Mold and must throughout the ship. Cockroaches (dead and alive ) in our room. The sewer kept backing up in the shower while we were showering. A/c was not working properly and the water on the ship had a musty taste. Septic smell was overwhelming. 8 out of 8 of us got sick. 2 have been tested for legionnaires disease and 1 for toxic mold syndrome. Have been home a week and we are still suffering with breathing issues from the mold on this ship. This was not how I planned on spending my 30th anniversary. Have contacted the BBB, carnival, and other venues. Carnival confirmed the mold and a/c issues in my room so they knew about it and still booked the room anyway. I want a full refund.

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Carnival Cruise Lines the cruise overall

My friends and I have been planning this cruise for an entire year. This turned out to be the worst cruise I've EVER been on. The cabin we were in did not look or smell clean. We had three people to a room and the way it was set up, we couldn't even get around in the room. One day after leaving on the cruise, we were told that we would not be allowed to go to either of the ports that we were promised. No Amber Cove, No Turks and Caicos. I was extremely disappointed! I haven't been on a cruise in 5 years. So I had saved for this very special cruise. No excursions, No snorkeling! The only port we were allowed to go to was Nassau. It was disgusting, run down and very, very filthy. What a tremendous let down! Why would you do this to your valued customers?! The food on the ship was mediocre. The entertainment shows were very short. The karaoke rooms were mug fests. I will never ever go on another Carnival cruise again and I will be telling everyone I know how awful it was. Such a huge disappointment and huge waste of my hard earned money!

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Carnival Cruise Lines embarkation/debarkation, water quality, foul smell, long waits at mongolian wok

This is our second cruise with Carnaval. We took one in January of this year aboard the Conquest (which was very good), and in September aboard the Magic.
The crew and staff as usual very friendly and entertaining, however what made the trip uncomfortable was the following:
1- Extremely long line up to embark the ship and the extensively long debarkation time to leave the ship.
2 - The drinking water had a terrible taste to it and progressively got worse by the end of the cruise.
3- There was a foul smell every once and a while either in the corridors going to our cabin or in between the decks of the ship.
4- The wait at the Mongolian wok were terribly long. after waiting 1 hour 15 minutes to get my lunch I never went back.
We are thinking of going on another cruise in the spring of 2020, but we are apprehensive going with Carnival.

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Carnival Cruise Lines would not allow to board ship without passport

Regarding cruise for September 21 st, 2019, Booking # 8vsx91/8353. We are seniors from Dayton Nevada 89403. We save for this trip for many months booking our anniversary cruise. Traveled over 525 miles by car to Long Beach. With all the excitement we did notice in our packing that our passports fell under the bed. Upon arrival at the terminal we were asked for our passports and obviously could not find them. Called home and our son located them and sent a picture via phone and showed them to the Supervisor Sandy Brown. They would not take this form and we not allowed to board the cruise. We would really appreciate a credit or reimbursement towards another cruise. Sandy Brown gave us this website with the above request.

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Carnival Cruise Lines about our cruise on the carnival sunshine on sept 14th - 22nd

First complaint is about the casino. I was told by one of the I guess you can say manager who stand and watch like the blackjack tables that I wouldn't chew tabacco or dip stuff in the casino. I think that's stupid that people can smoke and yes my wife is a smoker and I have no problem with smokers but it's not right they can sit right beside you and puff away and it's ok but I put a chew in and get told i cant. Also was told i couldn't have a spit bottle either so please tell me what the difference is in a spit bottle with a lid then some overly druck person with a drink spilling them all over?

Second complaint ... ive read alot of reviews of the sunshine ship being top heavy I thought maybe with was first timers who wasnt use to ships and water well that it turned out to be true. The ship rocks way way to bad I have been on a few cruises before and never experienced this and never got sick. We all stayed sick on our trip due to the rocking and roughness off the ship.

Third complaint... I've know this from from my previous cruises but it would be nice to make it a priority to let all guest definitely all first time cruiser that just because all purchases are list duty and tax free on the ship doesn't mean you wont have to pay taxes cause you do when you enter back in the US.

Forth complaint... needs to be a cut off on alcohol I have seen way to many people who got way to drunk.

Suggestions...would be nice to get some more 9 - 14 day option cruises from the Charleston sc port along with other ship choices

As for me and my family we will be taking a break from carnival and check into other crusie lines until you perk your game up some

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Carnival Cruise Lines room issues and damaged suitcase

I cruised with carnival this past week, September 19th-23rd, along with 12 others. We booked as a group, but this was my first time going on a cruise. There were some things that I wasn't pleased with. When my roommate and I got on the ship, we realized that our room was not with the others we booked with . They were in the vicinity of each other and our room was on the complete opposite end of the ship. The room was hot for the first two nights and then the 3rd day we were able to get a fan from guest services so that made it a little more comfortable to sleep . It wasn't until our last day on the cruise when we were packing that I realized my suitcase had been damaged sometime in between them getting it from us in the parking garage on the first day and it being delivered to our room . A few other issues, which at the time I thought it was normal because again, this was my first cruise was the water in our shower was more luke warm instead of hot and also our refrigerator didn't really get cold . On the last day while talking about the cruise with the other ladies, I was telling them the issues with my room and that's when I realized that the things I was experiencing with my room, they didn't have those issues in their room. They had cold rooms, hot shower water and were able to put drinks in their refrigerator to get cold. I couldn't contact anyone on the last day in regards to these issues so I'm hoping this gets to the right person .

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Carnival Cruise Lines carnival sunshine

Hello, I just returned from my very first cruise, needless to say I am extremely disappointed! My friend who has sailed with Carnival MANY times assured me I would absolutely love it, unfortunately that was not the case!
We booked our cruise September 7 through 14 leaving Charleston SC to Nassau then Bermuda. We board with no problem, get to our cabin and notice it is really warm, we just thought the air needed to be turned down so the room would cool. We put our luggage up and went out to begin our day, come back later to find nothing had really changed so we down to Guest Services to see about upgrading our room, this was around 7pm, only to be told even with a paid upgrade that wasn't possible! We asked for a fan and were told they were all checked out. They did of course say they would send someone to check the air. They sent 2 people at 2 different times, 1 said it was cooling minimally and the other said it wasn't. Long story short we slept with our door propped open the first night, the second night they did bring us this tiny little fan a a voucher for 2 free drinks from the bar! We roasted in that room, I am so mad that I wasted my money on this cruise line for my first cruise! ( not to mention the ship was almost 3 hours late docking in Bermuda which would have been the best part of the whole damn trip)!

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Carnival Cruise Lines stateroom

On Sept 6 2019, I disembarked for my cruise on the Carnival Liberty from Port Canaveral Fl, booking # 6QQC82. I've cruised with Carnival in the past on several occasions and never had any issues, however that was not the case this time. Upon arriving to the floor of my assigned room, I noticed there was a smell of sewage throughout the hallway. Not only was there a nasty smell that lingered for the entire duration of the trip(4 days) but the AC in the room was not working. I reported both incidents on the day of arrive which was Sept 6 as well as on several other occasions throughout the trip to the guest service desk and nothing was done until the last night(Sept 8th) which is when a fan was delivered to the room. There was no resolution to the issues at hand and as a consumer this was unacceptable. As a desired resolution for the inconvenience, the uncomfortable environment, the smell and just an overall bad experience, I would like to request a refund for my trip please.

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Carnival Cruise Lines carnival imagination lost luggage

My name is Sarita C. Booking #8FQR20, this was my first cruise ever and I was excited to go with my husband for our anniversary and friends that had invited us to join them on this cruise. I was very excited about going on my first cruise but after the incident that took place I was VERY disappointed. I was on the Cruise from Long Beach to Ensenada Sept 12-15. Upon arriving to the dome and exiting the elevator we were told to check-in our luggage, mind you there is no paper work exchanged or anything but hand over you bag to the people and they place it on a cart to take to the ship. I arrived earlier then my check- in time which I was happy they let us board early since our friends were already there on board. We went to our room and got our keys and met our friends in the lobby. About an hour later my husband checks for our luggage and his was INSIDE the room which we were a bit confused because others were outside their door but mine was nowhere to be found inside or outside our room. I asked Guest Services when should I be concerned that my luggage isn't in my room, they advised me to return at 7. At 7 I return to inform them that my luggage was still not in my room. Guest services checked and they didnt have it either. I asked "what is my worst case scenario?" I was told that their policy is for house keeping to check in the morning as they clean the rooms and if it isn't found then they will put a flyer out to all the passengers. They apologized and as tears ran down my face they said come back at 12 noon tomorrow. I asked if there was anyway for laundry services to wash my clothes at night or when that can happen and how long it will take. Guest Services advised me that I would have to wait til morning at 6 to call laundry services and ask. So Thursday night our first night there, I went to buy toiletries. Friday morning comes and I call Laundry services at 6 am and explain my situation and they proceed to tell me that they can have it done by the afternoon, mind you I have breakfast plans with the rest of my party so decline at the moment. I am still in the same clothes, I go to Guest Services for an update and they proceed to tell me that house keeping still hasn't located my bag and by 4 if they haven't then flyers will be sent out. Again with tears in my eyes the woman at the front desk asks me if I turned in my laundry to be washed since they offered me free laundry service the night before, I told her I couldn't turn in my laundry because I have NO OTHER CLOTHES to wear while that happens. My friend happens to see me in tears and asks her if she can give me something to wear while my laundry gets done. She asks me "if I was already given a shirt last night" I tell her no just a bunch of "I am sorry." She apologizes and gives me two shirts and a TOILETRIES bag. So now I ask for her to comp me the money I used the night before since I wasn't offered anything I had to buy it. She comped me the credit and also a $50 credit to buy something at the store to wear. She also mentioned that she would inform employees at the Captains Dinner to accept my outfit since I have no other clothes. Now I go to my room with husband and call for laundry services when I ask how long it will take I'm told I can have my clothes back by 7 the next morning, unacceptable. I tell them that's not acceptable because they were the only clothes I had so they said ok it will take 4 hrs to have them ready. So my FUNday at SEA was not fun, i was in my room for 5 hrs waiting for my laundry. Couldn't go swimming or anything like that because I had no clothes and couldn't enjoy the day with friends. Also, when I went to buy clothes the gift shop apparently doesn't carry any PLUS size clothing! So I was forced to try a Medium dress and luckily because of the cut of the dress I was able to look somewhat decent. At this point I was very discouraged and felt discriminated against. So My laundry returns by 6:30, 30 mins after they told me it would be ready. I put on the new dress I bought and hoped that it was ok for the captains dinner. My friends and their husband dressed to impress while I wore a bright turquoise summer dress, I was embarrassed I didn't want to take pictures that night as my friends were looking fabulous and taking pictures with their husbands. We went to the Captains diner and by that time the flyer was already out to all passengers. It was very uncomfortable that I didn't want any pictures of myself that night. After dinner we went for a coffee and I went back to my room. Saturday morning comes and we stop at Ensenada, my friends and I agree to have breakfast on board and a drink before departing the ship. Before leaving the ship I head to my room for a quick bathroom break and there walking to my room is the stateroom steward rolling my bag! They found it! Now I get my bag thinking the tag must have fallen off and that's why they couldn't find it, but NOPE my tag is still there in place, not torn, not folded, exactly intact. Now I start thinking why would someone keep a bag that doesn't belong to them in their room, and wouldn't you think they would have gone through it if it ended up in their room and they were going to keep it? Well everything was in tact, it hadn't been opened at all and again the tag was still in tact. At this time I was happy and relieved that I have clean clothes that I could change into before heading off the ship. Upon returning to the ship, all we had time for was dinner and drinks and a comedy show. We departed the following morning.
This is not the best first impression I would have liked from a cruise ship. I complained Thursday and my suitcase wasn't found til Saturday. I received no updates by letter or phone throughout this time, I had to initiate all conversation with guest services. Although I was told I would receive updates they never came. If I knew I didn't have to check in luggage I would have kept my carry on and took it myself. So needless to say I was VERY disappointed, I felt my feelings were disregarded and that I didn't matter. I couldn't enjoy my first cruise to the fullest due to this unfortunate event and neither could my friends. I would hope that Carnival rethinks their policy on lost luggage and send out flyers right when it is reported, as well as carry other sizes other then S/M in their gift store for women, and train their employees on guest services and offering credit to buy things or even give free tshirts when luggage is lost. My friends have been on Carnival before and were very disappointed with this situation, they might not take Carnival again and they are VIFP members. I would hope that I would get refunded my cruise or at least offered another cruise at Carnivals expense seeing as I couldn't enjoy my first cruise and didn't even take pictures because of how embarrassed and uncomfortable I was. I cried for two days! This is just unacceptable. Shame on you Carnival Cruises!

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Carnival Cruise Lines trip emergency cancelation

This trip has been a dream vacation for me and my wife. We have had planned the Alaska cruise since February 20, 2019, booking No. 6RMX55 . We were so looking forward to our September 17th cruise to Alaska on the legend but we just found out 2 days ago that my wife's mother suffered a brain hemorragia. She lives in a very remote Mexican village in central Mexico it was either going to say our last goodbyes or go on the cruise, this has been very difficult for us and my wife's. Unfortunately we had to cancel our cruise today that sails out of Vancouver tomorrow, we would very much like to travel with Carnival Cruise Lines again and we understand that we are in full penalty. if it was at all possible to receive some type of trip credit for cruise in the future Carnival would certainly have clients for life. We look forward to your sailing with you sometime in the near future.

Respectfully yours,

Kevin and Carolina Warren
[protected]@cox.net
[protected]

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Carnival Cruise Lines dinner and suitcases

I have to start off saying there is nothing I look forward to more than a cruise! I love them! I have now finished my fourth cruise and was so disapointed (Dream). My VIP # is [protected] and my name is L. Stevenson.
We just returned home from cruise 9-7-19 to 9-12-19. We (family members and I total of 10) have planned this for many months. It takes me a while to save to go (limited income).
We got on the ship very quickly as Carnival is very well prepared for you. I had one of my luggage missing. My cousin had spotted it by the customer services late that evening but they would not let her get it to me. My tag had come off. I have to use a scooter to get around for my legs give me problems. So I went and retrieved it. As we left ship we had put outside door for pick up then again had problems locating 2 pieces of luggage and now tags were off of both of them and a handle was broken on one.

Locked out of our room day 4. I went to customer services to change my card. I have been given a blue card when I entered the ship but hey this is my 4th cruise, I wanted correct color card. (I'm proud to have got to go on 4 cruises) I made my way back to my room and it wouldn't open door and my husbands card no longer worked either...so I went back to customer service this time line was really long I waited about an hour for my turn. They said card was fine thought it was battery in door and called maintance who would meet me at my room. It still took about 30 more mins. he told me when he got there it had only been 6 mins since they called him. I was not rude nor mean to him but did feel he was not as happy to help as other crew members. As I said I have hard time walking so I use a scooter...I needed in my room.

Dinners we went to three in the formal dinning (anytime hours) Food was cold all three times. I spoke with wait staff the first night and they did make a note about it. Just disappointing. The other 2 times we went to formal dinning food was still cold.

Every member of the Carnival team always had a smile and more than willing to help. They were awesome!
I'm writing because I do want to do another cruise but not so sure with Carnival anymore. I've always left with wonderful memories and a smile and holding my breath till next one.

Thank you,

L. Stevenson

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Carnival Cruise Lines refund and cancellation due to dorian

This is with reference to our booking 6VMH23 for the Carnival Ecstasy. I'm sorry to inform you that we were not able to make it due to Hurricane Dorian, hence we had to cancel my booking. I apologize for any inconvenience resulting from this decision, but we had no other choice considering the circumstances. We've tried our best to inform everyone as soon as possible.  Your understanding would be greatly appreciated. Following consultation with the hotel, it was determined that the recent spate of bad weather and the effect would pose a risk. We did attempt to come up with an alternative date but  was advised that this would be too impractical at such short notice. Unfortunately, these circumstances were beyond our control.  We feel bad to have cancelled but there was nothing we could do at that time.
Considering the above, I respectfully request that all fees be rescinded and there is no penalty. Safety shortcomings will and can occur at short notice and this cannot always be prevented. This would've been our first cruise and we booked it with Carnival. I would greatly prefer to book future travel with a company that understands unexpected life circumstances come up from time-to-time and don't penalize their customers for such events. Any help that you could provide would be greatly appreciated.. My email address is clara. [protected]@yahoo.com.
I have attached records of my cancellations from Marriott Hotel.  We hope for your understanding and we're looking forward to enjoying a cruise with Carnival Cruise Lines in the future.
— Forwarded message —
From: Michael Hitt 
Date: Mon, Sep 9, 2019, 5:36 PM
Subject: Re: Copy of Reservations and Cancellations
To: Leroy Claybrooks

Both of these reservations were cancelled due to a mandatory evacuation for Hurricane Doria

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Carnival Cruise Lines Customer Reviews Overview

Carnival Cruise Lines is a popular cruise company that offers a wide range of cruise options to travelers. The company has received numerous positive reviews from customers who have enjoyed their cruise experiences. One of the most commonly praised aspects of Carnival Cruise Lines is the quality of their onboard entertainment. Many customers have raved about the variety of shows, activities, and events available on their cruises. Additionally, the company's dining options have also received high marks from customers, with many praising the quality and variety of food available. Another positive aspect of Carnival Cruise Lines is the affordability of their cruises. Many customers have noted that the company offers great value for the price, making it an excellent choice for budget-conscious travelers. Overall, Carnival Cruise Lines is a highly recommended cruise company that offers a fun and affordable vacation experience for travelers of all ages.

Carnival Cruise Lines In-depth Review

Overview: Carnival Cruise Lines is a renowned cruise company with a rich history in the industry. Founded in 1972, it has grown to become one of the largest cruise lines in the world. The company's mission is to provide exceptional vacation experiences at an affordable price, while upholding their core values of fun, quality, and safety.

Destinations: Carnival Cruise Lines offers a wide range of destinations to suit every traveler's preferences. From the Caribbean to Europe, Alaska to Mexico, there is a destination for everyone. Popular ports of call include Cozumel, Nassau, and Grand Cayman, among others. With various itineraries and cruise lengths available, passengers have the flexibility to choose the perfect vacation for their needs.

Fleet: Carnival Cruise Lines boasts a diverse fleet of ships, each offering unique amenities and experiences. From the iconic Carnival Fantasy to the luxurious Carnival Vista, there is a ship to cater to every taste. Onboard, passengers can enjoy amenities such as water parks, spas, casinos, and Broadway-style shows. The ships are well-maintained and cleanliness is a top priority.

Onboard Experience: Carnival Cruise Lines provides a comfortable and enjoyable onboard experience. Accommodation options range from cozy interior cabins to spacious suites, ensuring that every passenger finds their ideal retreat. Dining options are plentiful, with a variety of restaurants and cuisines to choose from. The quality of food is generally excellent, with a wide range of options to suit all tastes. Entertainment and activities onboard are diverse and cater to all age groups, ensuring that there is never a dull moment. The overall atmosphere and ambiance are lively and fun, creating a vibrant and enjoyable vacation experience.

Service: The staff onboard Carnival Cruise Lines ships are known for their friendliness and professionalism. From the moment of check-in to disembarkation, the staff ensures a smooth and efficient process. They are responsive to customer inquiries and concerns, going above and beyond to provide exceptional customer service. Overall, the level of service is commendable and contributes to a positive cruise experience.

Value for Money: Carnival Cruise Lines offers competitive pricing and excellent value for money. The cruise packages include a wide range of amenities and services, ensuring that passengers get the most out of their vacation. When compared to competitors, Carnival Cruise Lines consistently provides a high level of value for the price paid.

Safety and Security: Carnival Cruise Lines prioritizes the safety and security of its passengers. The ships are equipped with comprehensive safety measures and protocols to ensure a secure environment. The crew is well-trained in emergency preparedness and response, providing passengers with peace of mind. The overall cleanliness and hygiene standards are maintained at a high level, contributing to a safe and healthy onboard experience.

Customer Reviews: Customer reviews of Carnival Cruise Lines are generally positive, with many passengers praising the exceptional service and enjoyable experiences. Common themes in the feedback include the friendly staff, delicious food, and exciting onboard activities. Overall, customer satisfaction is high, reflecting the company's commitment to providing memorable vacations.

Sustainability: Carnival Cruise Lines is dedicated to environmental initiatives and reducing its carbon footprint. The company actively engages in waste management practices and partners with local communities and conservation organizations to promote sustainability. Efforts are made to minimize the impact on the environment and preserve the destinations visited.

Conclusion: Carnival Cruise Lines offers an exceptional vacation experience with a wide range of destinations, comfortable accommodations, delicious dining options, and exciting onboard activities. The friendly staff and high level of customer service contribute to a memorable cruise experience. It is recommended for families, couples, and individuals looking for a fun and affordable vacation. While there is always room for improvement, Carnival Cruise Lines consistently delivers a great value for money and ensures a safe and enjoyable journey.

How to file a complaint about Carnival Cruise Lines?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you encountered with Carnival Cruise Lines. Make it clear and specific to the problem, such as "Unresolved Billing Issue on Carnival Cruise" or "Poor Customer Service on Carnival Vista."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific cruise ship and date of your voyage.
  • Any issues with booking, boarding, accommodations, staff behavior, amenities, or excursions.
  • Describe the nature of the problem, including any discomfort or inconvenience caused.
  • Detail any transactions related to your complaint, including booking numbers, dates, and amounts paid.
  • Explain the steps you took to resolve the issue with Carnival Cruise Lines and their response or lack thereof.
  • Discuss the personal impact, such as stress, financial loss, or ruined vacation plans.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information like social security numbers or credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Carnival Cruise Lines, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and all relevant details have been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Carnival Cruise Lines on ComplaintsBoard.com.

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