Carnival Cruise Lines

Had to cancel cruise for Nov. 2018 due to my husband's medical problems. The doctor filled out the form with the date He started treating my husband. This was Feb. 2018. We booked in July 2018. In September 2018, a new problem developed on his other leg. This required special treatment and the doctor said my husband could not travel. we were denied a refund by the insurance company. We are seniors and live on a fixed income. We cannot afford to lose $2200.

Good afternoon, I am concerned that I am traveling with my children ages 17 and 9 and my best friend who is an adult but does not drink alcohol beverages. I was told that I am unable to purchase the cheers beverage by your customer service representative because the children are under age and the other adult does not drink alcohol and refuse to pay $400 for other beverages. I do understand that there are bars around the ship that i can purchase individual drinks. Purchasing the drinks individually may cause me to have unknown charges where with the cheers package I have already paid in advance. As a single parent I can not afford to have a $1000 bill from carnival at the end of the cruise. I do understand that minors are in the room but I also know that I do not give my children adult beverages. If there is anyway to help with purchasing the cheers package please assist with this matter. I may be reached at [protected] or via email [protected]@gmail.com. Thanks again for your assistance in this matter. Booking number 4RXW08

I'm an avid cruiser. I have been on about 13 cruises. 10 + have been on Carnival Fun Ships because I enjoy Carnival Cruises more than any other cruise line. I've never cancelled any bookings because I love to go on cruises. Unfortunately, I cancelled my booking for January 4-13 due to an unforeseen circumstance.
I'm a single mother with very limited support from my family. My 18 year daughter Mikayla travels with me most of the time. This year, the plan was for Mikayla to stay home so she can take a nursing assistant course. She is enrolled in that particular class because that class is the only class she can take since she's in college (she will be on winter break at that time). My cousin was supposed to stay with Mikayla and look after her, however she just informed me last week that she's no longer able to look after Mikayla because she has to go out of town from December 30-January 18 to care for a family member that will be recuperating from surgery.
Ordinarily, I would have booked the trip to to include Mikayla but, this class is very important to Mikayla. I can not leave Mikayla with no supervision. Even though Mikayla will be 19 at the time, she's still my child and my only child! She's is the person that matters the most to me in my life. Additionally, I don't believe she's mature enough or have the life skills to be able to handle an emergency with her mother (the only responsible person in her life) is on on a ship in the middle Caribean sea. Conversely, I could never go on vacation and leave her alone under those circumstances. I would not enjoy myself! I would be worried sick the entire time and would probably be in your infirmary panic stricken the entire time.
On 11/16, I received a refund of $841.80. I was penalized $649. I'm writing this letter this letter to request a refund of $649 penalty since this situation was beyond my control and I could use the money. I have never cancelled a cruise before and I'm so upset that I won't be going on vacation. I haven't been on vacation this year and because of my work schedule and vacations are already scheduled for 2019. I won't be able to go on vacation in 2019. Thanks in advance for your time and consideration to this matter. Happy Holidays.
Demitria Watkins
Booking #2QJJ59

We sailed the Carnival Triumph 11/15/2018. I sailed this in 04/2017 also. What a difference in a year. I love Carnival but not sure I will cruise it again. We went into Cozumel for the day. There was 20 of us. My daughter, boyfriend, step son and his girlfriend was with us. We got back to the ship and went to several shows. We went to the country show at 10:30 in the Hollywood Club. There was a DJ. My daughter and OTHER people were requesting COUNTRY songs to dance and the DJ was VERY RUDE and refused to play anything requested. I have NEVER cruised where the entertainment was so RUDE and UGLY. My daughter approached security to complain and he looked at her and said go to service desk. Also RUDE. Her boyfriend went across to see what was going on and the security guard told my daughter to escort herself out if she did not like the DJ! They came back across and the guard comes and gets her, they go to door and then she comes back. The r of them go dance and next thing we know they are put off the dance floor. The security guard comes gets by daughters boyfriend and brings him out to talk to him and I decide to go and see what is going on. He is so very rude to me. He say my daughter cursed him and this man would let me say nothing. Stated my daughter could not bring drink on dance floor and could not take shoes off to dance. Here is the issue, my daughter was not drinking on the floor or for that matter in the club. While I understand there are rules for safety there is a way to handle a situation and apparently he did not know how. My R kids were in Hollywood the night befor and we were for a while also and there were multiple people with drinks on dance floor and shoes off. When brought to his attention he said there was nothing he could do about it. The way he came at me if that is how he acted to my daughter I would have used him also. The way he continued to act toward my daughter we decided to leave because at this point he was targeting her. No matter what she did he was watching. Your DJ and security that night was wrong. In the casino soiting after that there were multiple people commenting on this dj and how rude he was. Never have I approached any staff on Carnival and was treated like I was Saturday night. The on disembarkment day you stop ALL elevators. My fiancé had total knee surgery in August and had to do stairs because only middle elevators were on. This was so inconvenient and cause him a lot of pain and swelling in his knee. We finally get to the casino via the stairs and you have NOONE in the bar serving cokes or water, we have to go all the way up tp 9th floor for that with only middle elevators working. He ant limb that so I go via the stairs to the lid do deck and 1 bar open so ask for a Diet Coke and coke and was told we are not opened. I'm like really, to fix 2 cokes? I paid very good money to cruise and you guys on the last day really disappointed. So I head back down STAIRS with No drinks at all. There were a lot of people waiting in the casiono and wanting water or sodas and no one there. This is a holding area for the ship and this is something you should ensure is available for YOuR customers. Not too sure I will sail carnival again. ...Jan Rouyea

I was on the phone with Carnival for over two hours attempting to find out where my Taxes, fees and port expenses were. I was given the run around and transferred repeatedly. I was given a number and told that the funds were returned to my paypal account. I called PayPal and the rep. remained on the phone to speak with Csrnival. We were provided a number as the Carnivsl agent stated the funds were returned. She informed them that the funds had not been returned and that there should be a way to track them. It has been two months and I have not received my money. Carnival chose to keep $1394 of mine and has not returned the taxes as of today. Carnival is a very, greedy greedy company. I am so disappointed. I have contacted the BBB, FTC and I am going to go as far as it takes. This is rediculous.

Good Morning,

Booking number:4ZBW18

I work for an Airline and have the ability to travel anywhere in the world, but my son and mother's birthday wishes were to go on a Cruise. So, I planned a wonderful vacation to celebrate my son's, mother's and my birthday on board. My expectation was to sleep, eat and be able to relax. My booking agent was very helpful, informative and courteous.

The day before the cruise I was contacted to upgrade my cabin and we upgraded to a balcony to maximize our experience.

The day arrived to begin our short vacation. We boarded smoothly and proceeded to our cabin. Shortly after two men from what appeared was maintenance knocked on our door asking if we had an issue with our toilet. We said no because we had no knowledge of it. Turns out there was an issue. Later on Friday night, the toilet started leaking we called housekeeping, guest services and maintenance to report it. About two hours later a man showed up and quickly "fixed" the toilet.
At about 4:46am my woke me up hysterical because our room was getting flooded. The water was coming from the "fixed" toilet. The water was midway through the room, reaching my 13 year old son as he was sleeping. I called house keeping and maintenance and there was no aswer. Until I finally reached guest services. I grabbed towels to hold off the water and placed them in the carpet and used a trash can to empty some of the leaking water from the toilet to the shower drainage. It was a horrible experience. My husband and I had to sleep in the balcony for a couple of hours until the situation was "resolve".
At about 9:00am Philip from Guest Services contacted us to see if there was any way he could make up for a horrendous experience. We proceeded to speak to him and as a courtesy he offered any option from their excursions in the Bahamas. We opted for a complementary day to Atlantis for all of us. As we went back to the room to get ready to go to Atlantis the room was flooded again!Atlantis was beautiful but I was extremly tired and sleep deprived along with the rest of my family. I also realized they needed us out of the room as long as possible to work on the issue and dry the carpet, so we ended up doing them a favor.

I felt we needed further compensation and asked for an onboard credit and was advised nothing else could be granted.

Upon arrival I called customer service spoke to an agent who thought was doing me a favor by offering me 15% off my next Cruise, he was noncholant and indifferent about the whole situation. His supervisor offered a 20% credit towards my next Cruise.

I feel insulted as my family and I were completely robbed from a relaxing Cruise experience. We lost sleep, time, some of our items got wet and were disposed of. I am requesting for a refund of my money or something equivalent to that.

This is in regard to Carnival Horizon, sail date 10/20/2018, state room 1335, booking Huber 4WWF47. While in Florida this past October, my wife and I decided to try to book a last minute cruise. We booked the cruise identified above on 18 October and it was our third cruise with Carnival this year. I paid $2160.16 for this cruise and was told that this price included all fees and gratuity, as well as a military discount. I later discovered that I did not receive a military discount and that a $103 gratuity charge was added to my sign and sail account for each of us. It was our very worst experience yet. My wife is a cancer patient and has a rod in her left leg, making prolonged standing and walking difficult, so we requested a wheel chair. She was left upstairs in the lobby, then had to stand in a long line for the elevator. Finally, upon arrival at our stateroom, we discovered someone else had been assigned the room. I tried to find someone to assist, but there were no crew members around. It took me over thirty minutes to finally find someone to help and then nearly another hour for our problem to be resolved. Our stateroom was double booked and since we arrived first, we ended up getting the room, but the other party got an upgrade! It should have been the other way around - we should have gotten the upgrade. To make matters worse, my wife, with the rod in her leg, had to stand up for an hour and half, in pain! We continued to receive notices for the other party booked in our stateroom for several days. Our presence wasn't even acknowledged by the room steward! It was like we weren't even there. This was just the beginning of our difficulties. When we were preparing to go to bad, we pulled back the sheets and found pubic hairs and body fluids all over the sheets! We called Guest Services. They sent a supervisor to confirm our complaints and finally, about 45 minutes later, two people arrived to put clean sheets on the bed, way after mid-night. Since our booking was last minute, we were not given a dining time. No one bothered to explain to us the process to be assigned a dining room time so we ate all of our meals on the Lido Deck - the quality was not very good, everything was very bland. We attempted to go to several shows, but you needed to stand in line for an hour in order to get in - again, my wife can not stand for that much time without being in pain. One of the shows we got into was over crowded, after standing for an hour. We were early enough to get seats, but after all of the seats were filled, they continued to allow people in. These people stood in front of us, making it impossible to see the stage. The rooms for the entertainment were not large enough to handle the number of people on the cruise. The quality of the entertainment was not nearly as good as we experienced on previous cruises, nor was the food. On debarkation day, our experience went even further down hill. Again, we requested a wheel chair for my wife. We arrived at the appointed place early and found approximately 30 people waiting for wheel chair assistance, but there were only 2 people available to push wheel chairs. When it was finally my wife's turn for a wheel chair, a young male crew member assisted her. At least a half dozen time, he drove the wheel chair into someone's luggage slamming her bad leg into the luggage, causing her much pain. We are so disgusted with this cruise that if I had not already paid a deposit on a cruise in Feb of 2019, I would not go on another Carnival cruise! I believe I should be refunded a military discount, refunded $206 in gratuity charges (that the travel agent said was paid up front in the $2160 I paid the agent) and that we should be given an upgrade on our cruise booked for February 2019. If I do not hear some positive news from Carnival, the Feb 2019 cruise will be our last with Carnival.

This was our first cruise. We booked with a group on sunshine November 2 to November 10. We were very much looking forward to our first cruise hearing how nice carnival was. This was not the cruise I was expecting. I'm not sure if I can Express the total disappointment me and my wife experienced. This being our first cruise and the fact we waited to celebrate our 20th anniversary on your ship. We got to our room which at first was great. Met out stuart Swan who seemed very nice. He asked us what we wanted and we asked for robes that took 3 days to get. Our room was very poorly cleaned infact we had to empty our own trash. The bathroom was disgusting mold a vent fell from the ceiling and plumbing worked only when it wanted. I took pictures of the black mold that I will include. You may need to blow it up to see the mold. On the second day we exited our room to be hit with the terrible smell of sewage. It lasted until Aruba, but came back the next day then the next port it was cleaned to have it hit us all the way home. Our room was 2252 on sunshine. I heard many wonderful things about the staff and what we would experience. Sadly that was far from the case. Staff was rude and I repeatedly had to move becuase wait staff refused to move or clean up after meals. The ship swayed and rocked the entire time. Even when there was no swells to be seen. I was told by many workers who were continuously fixing things in their blue and gray coveralls that the ballast and stabilizers were not functioning properly. It was a on going problem for the last few cruises. Not what we deserved for our first cruise.if it wasn't for the islands that were wonderful I would have had the worst vacation of all time. I know that my complaints may seem insignificant but to me they mean alot. I spent a lot of money flights cruise beverage package excursions so forth. To be very upset. I met alotb .ok f people who knew we were first time cruisers that would say that sunshine was not the way carnival really is. That other ships were so much better. I'm really hoping that this is true. I enjoyed the excursions very much and would love to try another cruise ship and maybe another cruise line depending on how these problems are handled.
So let me get to the point I spent alot of money to be almost totally disappointed. I do not think that this was a fair example of your cruise line and would like to be compensated for all the problems and disappointments.

Sincerely
First time cruisers
William Serafino
Kelly Serafino

P.S. I can be reached at
[protected]@gmail.com or
[protected]
Thank you for your time

Booking #4WDC55 I was so disappointed with this last Cruise. I cruise to Carnival Vista on November 4th through the 10th. I took my best friends in May this year. It was their first cruise I made sure they had a great time but I turn around and take them in November on the Vista it was horrible. First of all the ports were all cut short did not appreciate that second of all the buffet food was horrible I've been on Plenty and the food have been great but this one far the worst. The best food I had I had to pay for did not appreciate that. I think you all should tell people that the Vista is family oriented kids were everywhere even in the places where I thought adult should be there. The seating for dinner was also not pleasant go on one floor to check in and go on another floor to be seated just confusion everywhere. Like I said I am very disappointed with the Vista.

First time on a cruise terrible experience. Went on carnival horizon. Oct. 28 arrived at port guy took our luggage was directed inside where we showed ID and boarding passes (from online check in that had all information) all ready good to go but that was not the case when I showed my Canadian passport I was given a hard time because I never got it stamped when I entered the US. Then they asked to see my son (6) government issued ID is all that is needed for children under the age of 15 the boarding pass stated. When his Canadian birth certificate was shown (which was used for the online check in) we were told that it was not excepted he needed a passport. But on the website and what I was told over the phone is a birth certificate was all that was needed. A lot of money was paid for this trip and excursions and we were told we couldn't get on the ship and told that if we didn't get our luggage back we would be surrendering our stuff. I went to go get my luggage which was long gone. We were then taken to a room where we argued about what we did and followed what we were told, to get told "from high up" after reviewing our paper my son couldn't get on the ship! I said I wanted a full refund, excursions, flight, hotel, our luggage back. We asked to speak to someone high up then all of a sudden we were told they were making an exception and he could get on the ship. Very stressful unnecessary thing that wasted an 1 and a half time! The trip didn't get any better. Half the staff don't even speak or understand English. The tables were always dirty. Went to charge a drink to my card couldn't said I had to go to guest services where I was told my name didn't match the name on the card. Got it fixed. Was over charged on the card. Long lines of waiting got that fixed. People that we went with never got there room cleaned for 3 days. Bed bugs on the ship. Excursion was cancelled one thing after another wasn't worth the money or the headache! My advice to people is don't "choose fun" cause carnival is not fun!

Reference: Booking #1HLX01 / VIFP Club #[protected]

It has been a challenge to find the right location to send this email regarding an incident that occurred on our Cruise that sailed on May 27, 2018. Incident involved our 15 year old (African American) son who was falsely accused of Sexual Assault by a young (Caucasian) female.

There was no due diligence/investigation by Carnival Cruise Ship security team, led by Anil prior to black carding our cruise access cards upon returning to ship from a day at Antiqua (on May 29th) where our cards scanned "Alert" and we were held by staff members for 15 minutes then publicly escorted(me, my son, husband and niece) by security to a private room.

As a parent of an African American son, I am livid every time I think of the incident that occurred on what was to be a fun family vacation that after two days was ruined. We were on alert, we did not allow our son to leave our sight from fear of what if. Also, life became real and we were forced to have a conversation about how Caucasian girls can falsely accuse African American boys and law/authority will automatically believe the Caucasian without regards to facts. To have a conversation with my 15 year old son about sexual assault, I never would have thought.

This full incident could have been avoided had the Carnival Cruise staff performed an investigation into the claim.

I sent this complaint to Carnival Cruise Lines Customer Service Division and still no response.

My name is Diane Howell and I cruised on the Carnival Victory Oct. 22-26, 2018.
I was on the Riverea Deck, my cabin number 1258. My room Stewart name was Jenny, I am not accusing her but my 18 inch Sterling silver 26.24 cts Garnet Tennis Necklace came up missing from my cabin. I called Carnival to report my necklace missing but they seemed unconcerned. Furthermore, the original itinerary was changed due to technical issues with the ship, we ended up taking a less expensive cruise to the Bahamas instead of the intended cruise to Mexico. We only refunded $50. I am very disappointed with Carnival.

My email: [protected]@gmail.com

My boyfriend and I were on a cruise this past weekend. We boarded on Friday the 26th of October and returned to Miami on Monday the 29th of October. During our trip we noticed that we both had a few bites on our bodies. We both just assumed they were mosquito bites. After finally arriving home we noticed that our bites are now everywhere- 3 times the amount now and spread out and extremely itchy. We noticed that our group which had traveled with us did not have any bites and they explored the same things we did except our bedroom. Its hard to say that I will partake in another cruise if the beds will not be cleaned properly. After spending around 1, 000.00 for this cruise and leaving with a souvenir that we both did not intend on having is very disappointing.

Good afternoon, my name is Maria Pozzar

I recently replied to your survey but thought I should
mention something that didn't come up on any of
your questions regarding the gaming credit winnings
left on your cruise card.
As we are made to give you our credit details
to cover any expenses made throughout our time
cruising on your ship with trust and good faith, that
Only the amount taken is that of what was actually
consumed or purchased. I think it may be fair to say
that, whilst also using the gaming area and again
using our cruise card to either withdraw or credit our
cards from our credit facility made available to you
when boarding and accepting responsibility of our
purchases, it is also fair to say that the winnings
should also be automatically be refunded immediately
onto our cruise cards as credit.
The system that you have is totally wrong and definitely
Poor taste in your services, especially knowing
now that not only was I informed wrongly of how when
you win money in the gaming area the winning credits
doesn't actually show up on your print out which is
so ( thank goodness for snapshots) but can only be
seen unless you use the machines in the gaming area.
But also to be told by the lady at the customer service
counter that I shouldn't worry as any credit left on my
cruise card will be sent to me in a form of a cheque.

Now I gave you my credit details in good faith, yet now
I find out that I have to wait between 12-16 weeks
Before I receive this so called cheque and then it's
going to take another 10 days for this cheque to clear.
So I ask you where is the fairness in your system?

You are quick to ask my Issuing Bank to obtain initial
Holding Credit for my cruise card but yet my credit
Remaining on my cruise card cannot be returned for
At least 17 weeks!

If I am able to quickly supply credit to use, you should
be able to also refund my unused credit immediately
On the credit card I provided upon boarding.

Also our onboard credit of $250 wasn't distributed
Evenly between the 3 of us which meant it left
Stephanie with no credit at all but leaving Jacinta
with $44.54 credit left over and Stephanie owing
$65.85. Which technically leaves Stephanie a
balance owing of $21.31 as the onboard credit
Of $250 is per Cabin not per person. So any
remaining Credit should be deducted off the other
passenger in Same cabin as per rules.

I'm not trying to be ungrateful as we were given an
Upgrade of our room from level 1 to level 8 which
We greatly appreciated, but please understand we
don't have a big budget to go crazy on, especially
Since this trip was organised by both my daughters
to celebrate my belated Mother's Day and birthday
due to the resent loss of my father. As During
his illness I've had to give up my full time
employment which has put a big burden on my
family trying to maintain normality again. I did enjoy
my cruise as stated on my survey. But the final
departure didn't end well due to little issues that I'm
sure has been addressed many a times from other
passengers and should be considered.

Thank you for your time and understanding and hope
that my criticism is not to fault but to enhance a
better future Sailing Experience.

Kind regards
Maria Pozzar -(Folio-8068) -$69 credit
Jacinta Pozzar -(Folio-8067)-$832 credit
Stephanie Pozzar- (Folio-8069)
Booking No: CD7Q8G
Cabin: 8267

my name is bob castellano booking number 2WHV60 room 6120 GS suite my complaint starts on 20-14 when we arrived at the tampa port on 10-14 my wife susanna castellano did not get a sticker on her card saying suite guest we had to have it added on ship 2...we did not receive our gifts in our roon for 2 days we had to ask 3 time before they were delivered like ou water pins etc 3. it took 3 days to fix our balcony door so that we could go on the balcony 4. for 2 days we had a temp. cabin steward who we never saw 4 phone did not have a menue like if u were loooking for guess services room service so u had to guess 5... i was a special needs passenger and when we had to leave ship on 10-21 we were told to report to sams piano bar between 7-30 and 8 am got there and now was told to report to dinning room but ship wasnt let people off until 9 now i try to get a wheel chair and they were not helpful luckily my son and his family could pus char overall service was not good none of the staff offered to push my wheel chair would have to think twice about book on carnival again evan though we r gold card status the main comp;aint was with the room and service tat we did not have in the room we had to call numerous times for them and guess service just told me that it was noted

I just got of Carnival Liberty yesterday and it was the worried cruise every. cruise at was 10/18/2018. we had 4 cabins and the air did not work in any of them. one cabin had not hot water. leaving the ship was a nightmare. we was caring our luggage and we did not get off the ship until 9:30. I have cruise many time with yall. my carnival number is [protected] and i have cruise 7 times with yall.

I had to cancel my cruise with my daughter on Carnival Triumph for Oct. 22
due to damage received from Hurricane Micheal. I live in Panama City Beach
Florida and this area was pretty much destroyed by the storm, after days without
power/water/phone. now trying to fix damage and cleanup, I was very disappointed
that I was told my money was non-refundable, and couldn't be used for a later booking . I am a Platinum member and have been a loyal patron of carnival. I feel
like not refunding my money because of the circumstances is not fare as I would much rather be on a cruise next week as to be here trying to pickup the pieces left after this terrible storm.
Thanks Robert

Your Excursion staff desk suggested this trip and it was really subpar. As you can see in the pics the Pool is falling apart and the water was dirty. The bar manager was very unhelpful and unfriendly even after tipping him handsomely. We would ask for a drink and he either ignored us or would look at us and walk away.
The beach area was very small and very rocky. You could not walk out into the water without shoes at all.
The buffet food was not very good. It looks like they spent very little to make it and the taste matched it. All 6 of us were scared to eat it. The hot dogs did not look like hot dogs, the Fajita meat did not look like meat and the cheese sauce was like colored water.
If I had decided to select this trip on my own then I would say it is one me, however it was a suggested/offered excursion by Carnival and I feel like a refund of some sort should be given as well as making sure that no other passengers on the cruise have to waste their time or money for such a bad experience.
I love to sail with Carnival cruise lines and will again soon, but this excursion needs to be excluded from their offers.
Please let me know how we can resolve this issue.

Thank you for your help in this matter.

Allen Kirk
[protected]@gmail.com

my name is Sheila smith. my booking number is 9wq4b2, leaving out of port carnival on oct. 13, 2018. we were unable to make the cruise due to hurricane Michael that hit our area on wed., oct 10, 2018. we lost power at 900am on Wednesday the 10th. we live in Calhoun county florida about 40 miles from panama city, which received a direct hit. during this incident we lost half of our roof and received water damage to the inside of our home, had a tree on our roof and was blocked in the property. we live in a rural county. there is only one way in/out of our property. our drive way was blocked by several trees, that we had to cut and move them our self just to get out., upon cutting our way out we found out that all, and I mean all the state road were closed due to trees across the roads. there was not way to get from our house at 11594 sw skylark lane Clarksville florida to Port carnival to make the cruise. On Saturday Oct., 13, 2018 we got back cell service and I called Carnival and reported this incident and advised them we would not be able to attended our cruise. I spoke with Tammy and she noted the information to our booking number. we do not want a refund we would like to receive credit on this cruise. This cruise was planned a year ago with family members from Va., they went without us. you can check on our booking number that we had payed well ahead of time for this. As of today October 17, 2018 we still have no power, and they are saying it may be weeks before we get power. At this time I have no way to upload photos of the damage we received to our home. We love Carnival Cruise line., and after everything we have gone through and still going through with would like to go on this cruise at a later day. Please, Please we are not scamming you., we just want to go on the cruise we paid for. It was not our fault that Hurricane Michael came through our area and destroyed it. It was not are fault that we was not able to make the cruise, we was all packed and ready to go. If there had been any way to make to cruise we would have been there instead of here sitting in the heat with no power., and with no food excepted what F.E.M.A is handing out. I am great full for being alive and my family is unhurt in this horrible time. Please give me and my husband something to look forward to and the end of everything we have gone through. All you have to do is check online and see that everything I am saying is true.

Dear Carnival Cruise Lines: Re trip on the Valor Oct. 6th thru 11th Booking 1DFQ26
Frank, Shirley, and Traci Sipps: Re: Problems encountered as we are all three disabled.
The first trip Frank and I took this past January was very nice and pleasant experience I was on my cane and we brought Frank's wheelchair. On occasions I also needed a wheelchair to make it to the other end of the boat, so we called housekeeping, and someone came, and we went together. The staff was polite and timely and very accommodating. So we booked another trip this October and took our handicapped daughter who had her own small electric wheelchair, Frank had his walker and I had my can.
This is what we experienced on the October 6th-11th trip. Our daughter was treated rudely by some employees on the boat especially concerning the Cat in the Hat program. First in the parade and this maybe where you need to train your staff to be more sensitive to children and people in wheelchairs. We arrived early for parade she had on cat in hat outfit and mom and dad were thing one and two. When it came to the part of getting a noise maker for the parade everyone was told to take one item to use for noise part of parade. Our daughter did not get anything, and most kids had anywhere from 2 to 4 items each. Not one person looked at our situation either staff or other families and offered to bring us something or make a spot for us to get to the table. I almost got there and the last bell on the table a kid with 3 items looked at me and waited and when I was about to reach for it grabbed it and I was almost pushed down in the process even though I waited till the end when crowd was done basically. We told Traci to stay back and let the kids go first as we were afraid they would run over her and get hurt. They all ran so fast we could not keep up and someone tapped me on the back and said you need to go to the elevators and go to third floor in Ivanhoe for next part of parade the story. We finally got there and there was no room for Traci to move towards the front. So, I walked up the isle to try to find her a spot to sit closer and was pulled back and told by several workers to sit down as I tried to explain situation. So, we sat in the back and Traci could not see anything and felt very rejected and left our and in tears. Could not raise hand and participate much less see anything and we spent a lot of money on our costumes only to be treated like trash in the back. Not one staff member thought to save us a seat. Then we went to the Cat in Hat Breakfast at first the rude lady told us to sit on the bottom deck of Lincoln dining room where no one was or could anyone see anything or participate. On bottom floor when Frank was standing up he is 6'4" and he could not see over the upper level partition and no one was coming to help us. So, Frank went back to rude lady and said to her look there are only three steps and her wheelchair only weighs 42 pounds. Traci could hold on to stair rail and if we could get help to lift wheelchair up to right level in dinning room. To the lady this seemed unreasonable as a request and this made it hard to get help. Finally, some men that worked there only after Frank insisted they give us help did get the chair up for her. She still sat in back as all tables where filled up and again we arrived early as everyone got good seats we had to feel like outcasts again. The characters and servers where nice to us but still was not the experience we hoped for.
This is only one or two of the many rude incidents we had to endure and the tears we had to watch her cry and when we tried to get on the elevator it only took 5 to 10 tries if not more and many times each of us had to take a separate elevator and meet on another floor we usually help Traci back out her chair as people do not look and walk past her while she is trying to back out without hurting anyone. She was scared and had never been on a boat before and sometimes is was like a said 5 to 10 elevator tries to get to her. People can be rude and insensitive even when the people employed by you helped us we still encountered the same problems on many occasions and it was frustrating for them to see what we go through. Maybe you should have and elevator for handicap people only with a keycard or someone standing by on each floor to help. I could be standing in front of elevator that opened with Traci and people would almost knock her out of her chair and one person fell onto while she was in the chair. This happened the whole time and several times children played chicken with her running down the halls on boat and stopping in front of her or cutting quickly in front on her making all of us a nervous wreck. And the parents never said a word.
On occasions when Frank and I needed a wheelchair to get to dining room at first, we were told they did not provide this service like we were crazy, but they did in January on that trip. Finally, someone admitted they did do this service and then we were told to call this number, and this number, and finally by third time it was the right one. Then the next time we called it was the wrong number and call this number and that number so finally customer service desk told us to call 7777. We did not have these problems on first trip and in fact booked the same ship because we felt we were treated very well. Our daughter has be damaged as a result and still cries and does not understand why no one on boat wanted to help her. She feels worse than she ever has on any vacation we ever went on most people see her and hold a door or elevator or help but here it was horrible as people tripped over her in her chair, knocked her because they did not look, and played the chicken game, HAHA. Especially on elevator some couples came back down on an elevator and said you are still waiting? And did not offer to trade places but did seem shocked.
Once on the elevator there was a huge water spill in back right corner and Frank slipped and twisted his knee and it is swollen and red and is not going down so if we do go to emergency room which Frank hates hospitals we will keep you updated, but we told several people who work there about spill, but no one seemed interested. I was afraid someone would fall and especially and elderly person who could have broken a hip. I can send you photos of Frank's knee and we reported the incident to many people on the boat who did not respond on what we were to do. I am not sure what it will take to fix this knee.
On last day although we paid for fast track and we were in Lincoln dinning room pushed to very back of room and when our section 2 was called no one came to help us get off and we asked for help repeatedly told them when we got into room we were fast track, but they put us in the very back. In fact, the whole dining room was empty, and Frank repeatedly yelled for help and a customer on the boat heard Frank and came back to push me and Frank to front as Traci followed. Once at front the man said he had to get to his family and finally the lady with the walkie talkie called for someone, but it still took quite a while to get help, so we were near the last people to get off the boat. What a waste of money and to be treated like that yet again. Showed them our papers when we got in and was assured when 2 was called they would get us. This did not happen on January trip in fact wheelchairs were near front and we were taken when our section was called we had fast track then also. Would like refund.
The waiters at the Washington dinning room made her feel special and called her princess and treated her very kindly and this was her favorite place to go every evening. So sad the rest of trip was not as nice, and Frank's knee is badly injured and very swollen, and he will be down for quite a while. But we can send you emergency room reports if he has to go. Thank you for listening and hopefully this will help others not have to feel ashamed because they are physically handicapped and, in a wheelchair, and need a little consideration. Maybe this will help you think of some ways you can make a trip or experience better for others on canes, walkers, or wheelchairs the neglected forgotten customers. Thank you for your consideration and hope to hear a response soon as Frank will be laid up for a while.
To add injury to injury we were led to believe that we would be getting a disc of all our photo shots and found out that we had been mislead our daughter was crushed in that she was looking forward to the pictures. Although service tried to make up by sending a plate of chocolate strawberries was almost and insult to the emotional pain caused. All the money spent on cat in the hat before trip was sacrificed from our disability income. I wanted my daughter to experience the kind of trip we had experience. Again, the dining room staff was awesome and made her feel so special. I hope this can be rectified without going to ADA but at this time I am not sure that Carnival will take this matter serious. We are disabled but we also are humane and have feelings!

Frank Sipps
10822 Ritow St
Houston, TX 77089
[protected]@att.net
[protected]