Carnival Cruise Lines review: Split family vacation up by moving everyone to different rooms

In March of 2025 we booked a large family Cruise aboard the Carnival Spirit sailing July 28, 2026. We reserved rooms 4171,4173,4175,4177, and 4179. We booked over year early so we could ALL be together as a family. We picked these rooms to be in the middle of the ship to have a great balcony view along with in the middle of the ship because a few get sea sick. Earlier this year Lorenzo called and stated our room rate went down and we now would now have a $110 onboard credit for the rooms and we have this in writing by text form him at phone number 786-434-2095. We then got a past due notice that our cruise is past due $110 and we need to pay or our cruise is cancelled so instead of a credit he billed us another $110. We were mad but we on with life. We then completed our online check in yesterday and discovered that our rooms have completely changed and one room is now in the back of the ship, another room two floors up on the 6th floor that the kids are in, and the others remaining the same, so now we are not together as a family as confirmed during the order and promised. We have called into customer service and they are completely not help and stated Lorenzo did it and Lorenzo states customer service did it and I honestly don't care who did it I just want it fixed. Customer service was not helpful and told me even though we are spending 25-30 thousand dollars on this cruise we just have to live with it, there is nothing they can do! I said its simple give us our rooms that we reserved as we did not authorize our rooms to be moved and you sold our rooms to someone else. You need to move those people that took our rooms to other rooms not inconvenience and ruin our expensive vacation! We have utilized Carnival for years, one is a diamond member. After this experience we will start going elsewhere as this is unethical and wrong! To say I am mad and disappointed is an understand and I will be contacting our local news media as well to share our story!