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CB Cruises and Charters Carnival Cruise Lines Complaints #522-541
Carnival Cruise Lines

Carnival Cruise Lines review: Refund ( 1 comment)

B
Author of the review
1:51 pm UTC
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Due to health issues and the recent on going scare of Coronavrus my sister's and I had to cancel our Cruise on the paradise
D22PG3
As we were not expecting in a million years we couldn't take this trip I unfortunately did not purchase insurance.but we would love to cruise with you in the future
As we are too efficient and always pay in full we have a penalty for cancelling..
We are begging you to please understand our position and cancel our penalty as we really want to cruise together 3 sister's in the future

Sincerely Elizabeth Lawson

Carnival Cruise Lines response
Mar 04, 2020 4:49 pm UTC
Carnival Cruise Lines customer support contacts
Phone numbers

1300 385 625

+1 (800) 764-7419

Address

3655 NW 87th Avenue, Miami, FL, 33178, US

Website

www.carnival.com

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Complaint board # [ID: 1212414]

Good afternoon Ms. Bettie Lawson,

We are sorry to hear you and your sisters will not be sailing tomorrow on the Carnival Paradise BK #D22PG3. Since the travel restrictions have gone into place in respect to COVID-19, all of Carnival Cruise Line’s ships have been cleared to sail multiple times and there have been no operational cancellations. Since there are no identified public health issues specifically related to our operations, our ticketing and cancellation policies remain in place.

It is for reasons such as these that we offer the Carnival Vacation protection plan although not all claims are payable it does carry a cancel for any reason which provides a 75% future cruise credit of the amount of the cancellation charges assessed.

Please note this is an open forum and we do not respond via this open forum to any inquiries regarding cancellations charges.

Regards,
Guest Administration
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T
T
The Master Reviewer
Round Lake, US
2 comments
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Mar 02, 2020 11:08 pm UTC

Buyer beware! I would not give you a refund either. Read the cruise contract.

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