Carnival Cruise Lines review: No refunds and no communication

I was booked on the Magic leaving on 3/14/20. Confirmation 9FNT97. The last communication I have received from Carnival was on 3/14/20 at 10:32 AM by a recorded message that the cruise was cancelled. I was called on Fri 3/13/20 at 6 PM wanting to know if I wanted to upgrade to a suite. I made sure that I asked several times is Carnival cruising out because all the other cruise lines have suspended their cruise. I was told that Carnival was cruising. So I upgrade. I was duped and fooled. Since Carnival management already made a decision to cancel all cruises on 3/11/20. I found this out from passenger that were on the Magic previous that the Capitan of Magic announced that they were the last passenger on Wed 3/11/20. Carnival did not notify me until 12:42 AM in the middle of the night with an e-mail that the cruise was cancelled.
I found out from my son who provided me a text message on 3/13/20 at 8 PM. I did call Carnival and was told Yes everything is cancelled if you want a cruise refund you will have to wait 90 days. I asked about what about the excursions and the money I put on my account I was told I need to get in contact with the fun shop, then was hung up on.
So I have about 5 grand tied up with Carnival and nobody has contacted me on how I might get this money back. Our friends that were going with (9RSF98) us already have there drink package return and excursions money returned. They get e-mails and message but as of today 3/19/20 I have not received a single communication, nothing!
My son has received 3 to 4 e-mails wanting to know if he would like to book a new cruise because they have special rates going right now.
Plus if you call in they don't have the option to be called back later OH they say you do by pressing one but that doesn't work so you are hold for hours.
HEY CARNIVAL some communication would be really nice! I have been with Carnival for 10 years but I will be looking at what other cruise lines are doing for their customers.
I know Carnival didn't start this but the communication is so bad.