CB Cruises and Charters Carnival Cruise Lines Complaints #2-21

Carnival Cruise Lines Reviews and Complaints

Carnival Cruise Lines review: Lost money from cruise

Suzzette of US

Aug 05, 2026 11:36 am UTC

Verified customer

Featured review

The morning of our cruise July 22,2026 booking # ZJ89NO, my daughter Shanequa Ortiz passed away. We both were going on the cruise together. I called that morning hours before the cruise to notify Carnival of my loss. I was notified that I could not get a refund or change this cruise toward a future cruise. This is an unforseen loss that neither of us expected. I would either like a full refund or a future same cruise to celebrate my daughter. My daughter asked for this cruise. Thank you

Desired outcome: Full Refund minus the refund of $231.88 already refunded to my account. Also if not refunded, I would like a future cruise going to the same place. This will be a blessing we both can share spiritually. Thank you

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Carnival Cruise Lines phone numbers

1300 385 625

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Australia

+1 (800) 764-7419

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Customer Service

+1 (800) 845-2599

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Online Support Team

+1 (800) 929-6400

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Guest Care

+44 843 374 2272

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43%
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United Kingdom

+64 800 442 095

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100%
Confidence score

New Zealand

+1 (305) 406-8656

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+1 (800) 819-3902

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Personal Vacation Planner

+1 (305) 599-2600

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Coordinator

+1 (727) 452-4538

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Carnival Cruise Lines emails

BBBInquiries@carnival.com

100%
Confidence score: 100%

Support

Carnival Cruise Lines address

3655 NW 87th Avenue, Miami, Florida, 33178, United States

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Aug 10, 2026
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