Carnival Cruise Lines review: Lost money from cruise
The morning of our cruise July 22,2026 booking # ZJ89NO, my daughter Shanequa Ortiz passed away. We both were going on the cruise together. I called that morning hours before the cruise to notify Carnival of my loss. I was notified that I could not get a refund or change this cruise toward a future cruise. This is an unforseen loss that neither of us expected. I would either like a full refund or a future same cruise to celebrate my daughter. My daughter asked for this cruise. Thank you
Desired outcome: Full Refund minus the refund of $231.88 already refunded to my account. Also if not refunded, I would like a future cruise going to the same place. This will be a blessing we both can share spiritually. Thank you
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