The complaint has been investigated and
resolved to the customer's satisfactionResolved Carnival Cruise Lines — carnival messed up my bookings.
resolved to the customer's satisfaction
We had confirmed reservation on carnival breeze for three for balcony for 2nd july sailing from Galveston TX. We made a wait list booking with 500 deposit on June 21st to accommodate our booking . We found cabin available on 22nd. We called in . Repo booked for us this cabin to add out daughter to booking. He said on 27th June it will take rest of the money from the card on file. So we had 5 days to make flight bookings etc for for. Today when we called to check her in, we were told they cancelled her booking as this was not booked by the rep on the waitlist but rather on separate booking. The rep had told us that the deposit is moved to this one and reservation was confirmed and wont be cancelled. Carnival customer service have repeatedly accepted it as their fault. We want our daughter to be with us for the celebration we have for our son with 5 other families on board this cruise we have arranged for. We want help. Please help us accommodate her.
The complaint has been investigated and resolved to the customer's satisfaction.