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Carnival Cruise Linescarnival messed up my bookings.

A
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Verified customer

We had confirmed reservation on carnival breeze for three for balcony for 2nd july sailing from Galveston TX. We made a wait list booking with 500 deposit on June 21st to accommodate our booking . We found cabin available on 22nd. We called in . Repo booked for us this cabin to add out daughter to booking. He said on 27th June it will take rest of the money from the card on file. So we had 5 days to make flight bookings etc for for. Today when we called to check her in, we were told they cancelled her booking as this was not booked by the rep on the waitlist but rather on separate booking. The rep had told us that the deposit is moved to this one and reservation was confirmed and wont be cancelled. Carnival customer service have repeatedly accepted it as their fault. We want our daughter to be with us for the celebration we have for our son with 5 other families on board this cruise we have arranged for. We want help. Please help us accommodate her.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Carnival Cruise Lines's response · Jun 28, 2017

    Good day,

    We invite them to contact us directly, and we’ll be happy to review their concerns. Our Service Department can be reached at [protected] ext. 70355. They will need to get Sailing Support involved to see if there is anything that cab be done.

    We thank them for choosing Carnival and appreciate their business.

    Kind Regards,

    Tammie

    Carnival Cruise Line | 3655 NW 87th Avenue | Miami, FL 33178

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