Carnival Cruise Lines review: Being charge for a cruise that was canceled

Good afternoon,

Hello my name is Myrna Lay.

This letter is in regard to a cruise that I am being charged by Uplift account #[protected] that was cancelled within minutes of ordering on your website. Back on 4/21/23 I purchased a cruise Booking reference # Q7P3Q2 cruise date 4/17/23 on the Radiance. Immediately after booking the cruise I noticed I booked the wrong date and immediately called Carnival Cruise line. I spoke to an agent and explained my mistake. She said she would cancel the Cruise and attempted to book the cruise date of my choice. She quoted me a price higher than I was seeing online. I told her no thank you , letting her know I would book online for the lower rate. She seemed bothered that I would not be booking with her. I then asked for an email stating I had canceled the date 4/17/23. The agent stated that the carnival doesn't give cancellation letters. After the call I went online and booked my cruise Q7R1G0 for date 4/24/23 . On 4/21/23 I received a cancellation letter via email stating I was a no show. I called carnival and spoke to an agent who explained that the cruise had not been cancelled. I was ferrous. She stated she saw I had booked the second cruise the same day within an hour of the 4/17 cruise and would be refunding me the downpayment I had made. which she did do, to the uplift account. as I have recently noticed when I saw that I have been being charged for the total amount of the cruise i have never taken and canceled 4/17. I saw two charges within the same day on my bank account from uplift causing me to view my online Uplift account. One for the cruise I had taken Q7R1G0 and the cruise I had canceled Q7P3Q2.

To date I have been charged three payments of $165= 495 + 228 credit from my down payment for this cruise I canceled. I am requesting a refund or credit transfer to Uplift account [protected] the cruise I did take Q7R1G0

Please assist in this situation

I have tried to email this complaint to [protected]@carnivalcruise.com several time and it will not go through. Now I am getting emails that it is being sent to collections and will have a long-term negative impact on my credit history.

I can be reached at this email or [protected]. Please, please, please help with this situation.

Thank you in advance for your assistance

Myrna Lay RN MSN NP, CCCN

View 0 more photos