CB Cruises and Charters Carnival Cruise Lines

Carnival Cruise Lines Reviews and Complaints

Carnival Cruise Lines review: Soon to be previous platinum VIP

CB Fletcher of US

Nov 25, 2025 11:36 am EST

Featured review

First, let me say we had our first cruise with Carnival in 1999 and have about 115 days at sea. We have only cruised Carnival when we decided to cruise. This is the second change in the VIP program since cruising with Carnival. I have noticed many changes over the years none great but none were enough to deter us from traveling with them. None of our cruises were freebies or casino gifting. We paid in full for each day we had at sea. Our last cruise was in October, 2025 and we experience some great service and some equally horrible service. With the changes of cancelling our platinum status shows clearly that Carnival is not in the business of loyalty and the mediocre service on the last cruise. There is nothing that sets Carnival apart from other cruiselines. Just as they are no longer loyal to those of us that have continued to support them through changes, mediocre service neither are we. I don't expect to travel with Carnival again in the near future.

Recommendation: MSC & Virgin match your status with Carnival so try them. The benefits are definitely matched and the service may be too!

0 comments

Add a comment

Carnival Cruise Lines - purchase jewelry through approved store 6

Resolved

Carnival Cruise Lines - noise during night and prostitutes on board. 2

Carnival Cruise Lines - Terrible experience 10

Resolved

Carnival Cruise Lines - Unhealthy air 11

Resolved

Carnival Cruise Lines - fraud and cheating 1

Resolved

Carnival Cruise Lines - carnival sensation - january 7 to 12 2017 - caribbean cruise 1

Carnival Cruise Lines - deposit and booking

Resolved

Replied

Carnival Cruise Lines - Customer service

Resolved

Replied

Carnival Cruise Lines - overpaying for gratuities and changing the itinerary

Resolved

Replied

Carnival Cruise Lines - the ship sunshine

Resolved

Replied

View all Carnival Cruise Lines reviews and complaints

Carnival Cruise Lines Contacts

Carnival Cruise Lines phone numbers

1300 385 625

Click up if you have successfully reached Carnival Cruise Lines by calling 1300 385 625 phone number 40 40 users reported that they have successfully reached Carnival Cruise Lines by calling 1300 385 625 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling 1300 385 625 phone number 1 1 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling 1300 385 625 phone number

48%
Confidence score

Australia

+1 (800) 764-7419

Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number 1 1 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number

Customer Service

+1 (800) 845-2599

Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number 2 2 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number 6 6 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number

Online Support Team

+1 (800) 929-6400

Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number 3 3 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number

Guest Care

+44 843 374 2272

Click up if you have successfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number 5 5 users reported that they have successfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number 2 2 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number

43%
Confidence score

United Kingdom

+64 800 442 095

Click up if you have successfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number 2 2 users reported that they have successfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number

100%
Confidence score

New Zealand

+1 (305) 406-8656

Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number

+1 (800) 819-3902

Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number

Personal Vacation Planner

+1 (305) 599-2600

Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number

Coordinator

+1 (727) 452-4538

Click up if you have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number

Media Contact

More phone numbers

Carnival Cruise Lines emails

BBBInquiries@carnival.com

100%
Confidence score: 100%

Support

Carnival Cruise Lines address

3655 NW 87th Avenue, Miami, Florida, 33178, United States

Carnival Cruise Lines social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 12, 2025
View all Carnival Cruise Lines contacts