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4.0 1287 Reviews

Carnival Cruise Lines Complaints Summary

941 Resolved
335 Unresolved
Our verdict: You can expect a very good level of service from Carnival Cruise Lines. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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ComplaintsBoard
H
12:00 am EDT

Carnival Cruise Lines aggressively friendly staff resulted in emotional infidelity

Our family cruised in 2001 and I recently discovered that my husband has been carrying on a 6 year internet relationship with a Carnival waitress who he met on the ship. I am disgusted by the intimate content of the messages which they exchanged. The waitress gave my husband her e-mail address before we left the ship. My husband is no saint to have responded. We are in couselling to try to save our marriage. Be assured that this was our first and LAST cruise!

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jahale
Katy, US
May 02, 2009 4:22 pm EDT

Yes, it is definately Carnival's fault your husband in unfaithful. Please.

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WKDST
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Jul 11, 2008 8:46 pm EDT

YOURE DUMB LEAVE HIM... DUH.

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andrew
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Apr 17, 2008 2:59 am EDT

Any company has no power over their employees emotional activity. If your husband is not loyal to you, then leave him.

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Ecco
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Dec 26, 2007 2:15 pm EST

Your husband is a ###, and you think a cruise ship company is to blame?

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Chumley Smithers
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Sep 19, 2007 5:58 pm EDT

Your husband is to blame for his own behavior. Get a clue.

ComplaintsBoard
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12:00 am EDT

Carnival Cruise Lines extremly poor service

My husband and I recently cruised on the Carnival Freedom, a brand new ship which departed from Rome, Italy. This was our dream vacation, a 12-day Mediterranean cruise visiting Italy, Croatia, Sicily, France and Spain. But our dream trip quickly became our worst nightmare. It all began when we missed a connection stateside due to weather delays. We were put on another flight and our bags were lost in transit. When we arrived in Rome, we immediately made a claim with our airline and we did the same thing on-board the Freedom. We were assured that our bags would likely catch up with us in the first or second port. They didn't. In fact, my husband didn't receive his luggage for 10 days! I never received mine. Upon arrival at the Rome airport on our way home, I was finally able to locate my luggage which according to the airline sticker had been sitting at that airport for 11 days!

On the Carnival Freedom, we were repeatedly told by the pursers Carnival had agents in the airport checking for bags daily. If that was the case, why were they unable to find ours? Maybe because they weren't actually looking? My bag had a carnival tag on it with the ships name and my name which was visible from the top of the bag. In addition, there was another tag with my name and address visible from the outside, and a copy of my passport was placed inside the bag. The bag was being held by the Spanish airline, Iberia, who we were originally scheduled to come to Rome on. However, when we missed our connection, we were put on Air France instead. We repeatedly asked Air France agents as well as the carnival pursers to tell their people in Rome to search with Iberia. Apparently, they didn't.

In addition to the baggage trouble, Carnival refused to do anything to make our plight a little more bearable. Specifically, we asked if they would wash our clothes for us since we only had 2 changes of clean clothes, which got a little stinky after a few days. They refused. In addition, while in Venice, we were told our bags had been forwarded there, but the customs agents were refusing to release the bags to Carnival. So we asked if they would pay for a transfer for us to go and get our bags. They said no. We went with two other couples who were also missing luggage and we paid 70 Euros for this trip. We took taxi's. We didn't find our bags there, but the other couples did. Carnival refused to reimburse us.

Upon our return to the States, I wrote two letters, one to Air France and one to Carnival detailing the specifics of our trip and asking for compensation. From Carnival, we requested to be refunded for half of what we had paid for the trip. We just received a letter back stating that they are not responsible and cannot offer any compensation. Typical. Needless to say, we will NEVER cruise with Carnival again! Not only that, we will make it our life's mission to make as many posts we can and tell as many people as we can how awful our experience was in hopes that they will never cruise Carnival either. We were grossly disappointed with everything about this cruise. Besides the baggage, everything was over-priced, the service was mediocre and the people were often rude. I hope that everyone considering a Carnival cruise will seriously consider going with a different cruise line. We went with Carnival because it was the cheapest. We now know why.

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biggggtipper
small town, US
Sep 01, 2009 12:23 am EDT

Sounds like your beef should be with the airline, not carnival, the airline lost your luggage, and failed on their obligation to get it to you, carnival had nothing to do with how the airline performed in this situation, although anyone in their right mind knows that carnival is the McDonald's of the cruise line industry...

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Lisa
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Sep 03, 2008 3:37 pm EDT

Carnival Victory stinks. The photos they show are not that of the boat I was on. A five day cruise with a huge pool and spiral slide, huge dining room, many stores, and so much more turned out to be false. The check in time was horrible, the buffet stunk, the pool was over packed (2 small pools) the hot tub was stuffed, the spiral slide opened up a day before coming back home and this is when they had entertainment on the boat. Throughout the days on the boat there was nothing. They had a huge screen outside, which they would put concerts on the big screen at 7am, now who's going out there at this time. From 9am throughout the day before dinner there was nothing on the screen except for the same advertisement of the ship. The dinners stunk and there was no ice scultpure, the midnight open buffet was chicken fingers, french fries, salad, cakes and this is it. I know a buffet when I see one and this was on the Royal Caribbean Crusie which I will only take from now on. What a huge dissapointment this was. One small shop, one small jewerly shop and this was it. We felt trapped on the boat, nothing good to eat, nothing to do. I would rate it a zero and a zero for who stands behind this as well. Not well planned on entertainment, no help from crew, only some.

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DOnna
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Jun 04, 2008 2:04 pm EDT

SAIL & SIGN card and CASINO .. BIG RIP OFF...
Stupid Me.. I used the sail and sign card to DEBIT a slot machine.. The money WAS NOT CREDITED TO THE MACHINE... However .. MY CARD was Charged.. This happened on the SAME MACHINE at LEAST 3 times @ $100 each.. CASINO management was NO help .. Carnival Paradise, sail date 5/19/08 - 4 day to Mexico .. I wasted HOURS of MY time explaining what happened.. They informed me they could not go back 24-48 hours to CHECK ...TOTAL BS!.. If there was an UNDERCHARGE.. they would have gone back to the minute I stepped foot on the ship...
BIG BIG RIP OFF.. "Management" NO HELP what so ever!.. $300 STOLEN FROM ME at sea.. via Carnival Cruise Line -- Paradise.. yeah right...

ComplaintsBoard
C
12:00 am EDT

Carnival Cruise Lines horrible bingo story

To: Carnival Cruise Paradise,

We sailed on the 6-1-07 weekend, I played bingo in the Normendy room for the grand prize to be a cruise giveaway. I won on card number 91695. The numbers would be B 2,5 I 20,23 G 50, 57 O70,62 this makes the letter X. The last number called was B2. They said they could not give the cruise to , two people so what they did was the next ball out of the machine. It was to be who would get the highest number. Well the person on stage said since the other lady got to the stage first she could have the first ball out,which is totally unfair considering the fact she was on the first floor and I was not, not to mention I am handicap. The other unfair thing is you could plainly see te ball was an ) ball ... tell me who doesn't know that , that is a high number. Needless to say she won the free cruise with O67 and I was given G47 and a bottle of Champagne. How unfair is this? I was completely outraged. It put a damper on the rest of the cruise. I was reminded how unfair it was but people on the pool deck, for they recognized me, also at the dining room or dinner. Ladies from two other tables came over to say how unfair it all was. It's hard enough to win let alone win and then lose. I have such a bad taste in my mouth due to this I am not so sure I can get past this. Everytime Carnival Cruise comes up this horrible story does to. This does not make for good advertisement for your line. I would appreciate an explanation of this behavior. Cindy MacDonald... Cindy. [protected]@yahoo.com

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12:00 am EST
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Carnival Cruise Lines - bad first cruise - no customer service!

Delay of departure-late ports, lack of customer service. We went on a Carnival Ecstasy cruise to celebrate a big milestone in our family. The previous Ecstasy return voyage was several hours late, and we were the last in priority of the three cruise ships to load potable water for the trip, the port water pressure was very low so we left over 8 hour...

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12:00 am EST

Carnival Cruise Lines delay of departure-late ports, lack of service

We went on a New Years Carnival Ecstasy cruise to celebrate a wedding anniversary. The previous Ecstasy return voyage was several hours late to port according to officials on shore prior to departure. As a result, embarkation was a nightmare, with 2 hour waits to board. Because we were the last in priority of the three cruise ships to load potable water for the trip, the port water pressure was very low by our turn. Consequently, we left over 8 hours late. We missed our first port of call (Cozumel) by 10 hours, and had only 1 or 2 hours of real daylight there, depending on how long it took you to get off the boat, so we had most of the excursions cancelled or shortened, some on the mainland dock as we lined up to leave. Because of the high number of excursion cancellations ,we waited for over an hour to attempt to find an alternative. There were also water pressure problems on the boat during the cruise, resulting in either no water (all morning) to rusty water later. We had water pressure problems for one entire morning, and rusty water for several hours afterward. Because of the dire need to make up for time, the boat was pushed to its limits, causing pitching and rocking that made us sick the entire first day. We had very limited activities on board and no compensation for the missed excursions/late port of call. The second port was also abbreviated due to "unforeseen circumstances with the port authorities waiting to approve our docking" (why do we have to wait over an hour if they know we are arriving? Whats THAT all about?). The lunch buffet was unfit to eat, consisting of vegetables (of which we would not eat, not knowing the cleaning standards of the ourdoor buffet) and some breadsticks. When we returned to the ship, and complained to request our money back, the lines were always long at the Shore Excursion booth, with ONE person attending at excursion times, and during complaints. When you finally got to the head of the line, they either sent you back to the info booth to repeat the story again, and then you were told to return at a later time, wait your turn again that you had to come back when the purser was there and available to answer your questions. We were finally told we HAD we had to complain to Miami, that they were NOT authorized to reimburse any amounts to customers. Now we are being told by Miami that if we did not correct the problems and notify the purser to remedy them immediately, once we left the ship the complaints will not be resolved. There has to be some sort of guarantee of performance these cruise lines are required to provide. If not, someone SOMEWHERE should find a way to put them out of business until they deliver what they promise. I am certain we will never receive compensation, and the promise of 10% off our next cruise is a JOKE. Thanks alot, Carnival! You ruined our anniversary, and we can't replace a milestone such as this, but do you care? No way! So just keep on booking people who are mistaken enough to think these are just one time occurrances. Also, customers are on to your ploy of having Carnival employees who respond to these complaints with rebuttals about their own "utopia experiences", hoping that people will discount the complaints. All they have to do is take a look at the wrongful death suits and the barrage of complaints about their customer service. In fact, I challenge them to find an ACTUAL CASE that was handled to the party (ies) complete satisfaction that can be verified by written/verbal confirmation. Let's see if they meet that challenge like they meet their complaints - empty handed!

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Jamie G.
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Nov 19, 2008 10:11 am EST

Let's be honest here. Most of the people go cruising onboard the ship hoping that everything they may need or imagine would be free during those 7 or 10 days. Inlcuding merchandise in the shops, photos in the gallery, massages, shore excursions, etc, etc... And it usually comes from the people who take the cheapest cruise possible with all discounts on Earth they could find.
And then, upon realizing that, of course, thing won't go as they planned they start making up thousand and one complaint hoping they would get at least something without having to pay for it. Furthermore, some people take even 10 or more cruises with the same company and complain every single time until they get what they want. Well, if the service is so bad, why do you keep coming back?
Not the mention always the same complaints that have no ground in reality or common sense:
Complaining that they paid for the ocean view suite, and all they can see are buildings (although the ship hasn't left the port yet, not to mention reaching the ocean) and of course as a compensation for this "disgraceful fraud" they're asking for free upgrades...
Or complaining they cannot sleep in their rooms caused by "the helicopters that pick up the crew members every night and take them home?!" ana again asking for free upgrades..

Come on, be real!

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Wayne Williamson
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Sep 18, 2008 6:25 pm EDT

I agree one should read the contracts before money is deposited. Elderly people should buy cancellation insurance to protect themselves financially. All cruise ships sail in the same water, enter the same ports, and generally serve the same mediocre food. If all one is going on a cruise for is the food, then why go? You can buy the same cheap food at a cheap buffet and not have to pay for the cruise. Finally, cruise ship companies sell rooms to make money. When people don't show up or cancel, why should they lose money? When people choose to cruise they should plan carefully and be prepared not to blame some one else for all their misfortunate woes.

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Mike W
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Feb 22, 2007 2:59 am EST

First if you are going to complain, make sure you know what you are talking about. The ship does not take on potable water, it is generated on board. As far as getting into ports.. well that happens, you ask why they waited so long.. well dear, it is not as if the ship is some Hyundai that can be turned around at the drop of a dime. You seem to think there are not logistics involved with operating a cruise ship.. well there are..

Maybe you should read your carriage contract, and understand what can happen on cruises before you plunk down $$$ on a anniversary that is so important to you. Hmmm, if It was important, maybe you would have done some research and realized what could happen, and been prepared!

ComplaintsBoard
Y
12:00 am EST

Carnival Cruise Lines scam! no refund back!

We would like to file a complain about carnival cruise lines, and our travel agent bill browns plaza trave/capitol marketing [protected]) , our travel agent name is maggie haberstick, her number is [protected] and her email address is e-mail.

Our honeymoon trip, a cruise to alaska (Booking#5jx290) had to be canceled after problems at the us postal service and bureaucracy at the uscis (Former ins) prevented us from having our international travel documents in order in time for the sail date. Accordingly to carnival's policy, we will get 50% refund of our payment (50% of $2,500, about $1,250). We canceled our trip because of below reason.

One of us is at the final stages of the u. S. Green card process, and needs, like anyone else in that category, permission (~{!0~}travel document~{!1~}) from the uscis before traveling abroad. The normal processing time for travel document is 30 to 90 days.In order to be well in time, we sent out the paperwork on january 30 (Almost twice the maximum stated processing time before sailing!). However, due to unknown reasons at the us post service, it took until february 22 before it finally got delivered. When the 90 days since the initial filing passed, we started calling the uscis customer service hotline (Which is the only way we are allowed to inquiry for our case) , our inquiries were replied on june 7, at which time we were told that it may take up to an additional 60 days! Since then, we called uscis again on july 12, and this time we were told no following up inquires will be written by the customer services for any case within 6 months since the initial receipt date, for us, it is february 22, which means until august 22, any inquiry from us will not accepted by them. More than anything, this exemplifies the bureaucratic incompetence that we are up against.

We write a detailed letter to carnival to ask for a voucher towards future cruise, and hoping carnival will understand that the problems caused our cancellation are purely the fault of third parties which is totally out of our control, but all we get is a free upgrade subject to cabin availability within the same class accommodation. Compare to the 3 level free upgrade promotion program often offered by carnival. Clearly we didn't have anything back from them. Just like a lot of complains we saw online, it looks like carnival never put them into other peoples shoes.

Not only that, we canceled our trip around jun 10, up to now more than four months after our cancellation, 2 and half month after our cancellation, we still didn't have our refund back. We made many inquiries to maggie haberstick by phone and email, but never receive any reply from her.

We will really appreciate it if you could help us solve the problem or direct us to the right person who can assistant us further.

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Cheryl Cohen
,
Sep 07, 2007 9:56 pm EDT

I have to disagree with this writer. I realize that every situation is different, but I have NEVER had a problem with any of the FOUR cruises I have been on with Carnival Cruise Lines on the Imagination, Fascination, and Legend ships. If the company was truly a ripoff, there would not be so many repeat guests like myself!

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Mike W
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Feb 22, 2007 3:03 am EST

Read the brochure. You are responsible for having the proper travel docs at time of boarding. It is not the responsibility for a company like Carnival to hold your hand and make you feel better when you did not do what you were supposed to do. However, it is nice to see that you can blame a third party. How about taking some responsibility. If you didn't have travel docs in hand, you should not have made the reservation. PLAIN AND SIMPLE!

Stop blaming companies & agencies for your lack of planning!

ComplaintsBoard
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12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Carnival Cruise Lines live and learn

After having an amazing cruise on Royal Caribbean one year, my family (husband, 2 kids, parents & brother) decided to try out the other cruise lines out there...

like Carnival. Maybe we were spoiled on Royal Caribbean or maybe Carnival "Fun Ship" Cruises just take no pride in quality of service. Before we even got on board the Victory, we were handed a change of itinerary stating that we would not be going to Nova Scotia Canada as intended, but instead, St John's New Brunswick. Ok, no problem seeing as there was a slight tropical storm in the way and we'd never been to St John's Canada anyway.

First off, let me just say that as we boarded the ship, it just seemed so unrefined. The interior was decorated in such a tacky way, it reminded me of a gambling resort type, not so much Las Vegas, but maybe Atlantic City. Right off hand, you can smell the cigarette smoke, that eminated throughout the entire ship. It was disgusting to say the least.

That night we were looking forward to dining and having a good meal. Yet, another disappointment. The food was horrible and cold. My husband had ordered the NY strip steak with potatoes and green beans, what came on the plate was basically a rubber steak with a side of fat and grizzle. My chowder was warm at the top but ice cold towards the bottom. The chicken satay appetizer was so dry and tasteless. They tend to concentrate more on quantity rather than quality.

The next morning, we had a full day at sea, the ship was moving at such a slow pace like 15 knotts, that most of the passengers on board, including my mom got terribly seasick. Everyone rushed to the doctor on board for those drammamine pills. We didn't understand how a ship this size created so much rocking, people were swaying from side to side, it was aweful.

Not once did we feel any kind of swaying on our Royal Caribbean Cruise.

We thought that there would be at least something to do on the Victory besides drinking at the bars (there were several by the way), we tried to go play ping pong, but there was only ONE table that was placed in an enclosed area by the stairwell the size of my closet! Of course there was a line of people waiting to play so we checked that off our list. Next, we headed to the arcade or should I say "money eating machine". Almost every games we tried to play with the exception of the surfing and the car racing games were broken. It cost $1 to play each game and once you put your tokens in, they don't start up and you don't get your money back. Carnival Cruise Ship attendants don't bother to put an "out of order" sign. What to do next? We opted to work out at the gym for a while, of course, why did we even bother? Their freestyle weights were either too light like 7 lbs or too heavy like 25-30 lbs. There was nothing in between. Their running track was mediocre as well. Their pool slide was closed half of the time and when they did decide to open it, the water was icy cold. The jacuzzis would have been nice if only they enforced the "no children" rule. It was crawling with kids under 12, even at the "adults only" jacuzzis. Some kids were even eating in the jacuzzis and that was just plain nasty, but no one did anything. Even late at night, there were still kids in the jacuzzis and we had to wonder, where are their parents? Getting drunk of course! Afterall, Carnival Victory is basically a "Floating Bar" designed specifically for people who just want to drink, get drunk, leave their kids unattended to do whatever they please even if it means upsetting the other passengers, and for people who are too wasted to even know what the food should taste like. I think that's why the food is so aweful, most of the people are just too drunk to realize it tasted like crap. For instance, on our last night, we ordered pork chops and out came this pork chop with some green juice oozing and bubbling out ( I kid you not). We were appalled and afraid to eat it. The food by the 4th day was still cold and we really dreaded dinner time. We opted for pizza and burgers instead. Luckily the only thing this ship had going for them was the 24hr pizzas and the late night burgers and fries. Their 24hr soft serve ice cream was the only treat worth having, as the desserts they served during their dinners tasted like cardboard. We were really hoping the dinners and meals would be gourmet and just tantalize our taste buds, but it was far from that and it just left us with a bad taste in our mouths. It's pretty sad when pizza is the only thing worth looking forward to, and I am not a big pizza fan.

The service was also mediocre, the room attendants and waiters looked like they hated their jobs and wanted to jump ship. Our room attendant did however, do an ok job in tidying our rooms and placing extra towels etc., but he didn't go that extra mile with the towel animals every evening. He made us one freaky towel animal that didn't look like anything we've seen, more like a towel mutant which scared the kids. Maybe that was his intention, who knows. Our waiter forgot our salads one night and the asst waiter totally ignored us and forgot to serve us any bread, as he just stood there chatting away and laughing with the other waiters. Karma works in mysterious ways as that asst waiter tripped while the ship still swayed from side to side.

This was truly a disappointing cruise ship experience. We will never step foot aboard a Carnival "Fun Ship" ever again. Our travel agent was so right when she said that if you want a family friendly, adventure-type cruise choose Royal Caribbean or Norwegian, but if you want to just party and get intoxicated, choose Carnival. We should have listened, but we live and learn.

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Deborah Franklin
Cookeville, US
Jan 14, 2024 9:36 pm EST

It states drink on us including in the casino. Not true at all. The wording is so wrong. I am told only in the casino. Why doesn't it just say in casino. We thought it included all over the ship. SO misreading.

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ursharna
Alexandria, US
Dec 18, 2023 7:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

On 11/09/2023, I received an e-mail from Carnival Cruise Lines advising that my Shore Excursions were cancelled due to a Full Booking Cancellation; CARNIVAL PANORAMA had to be dry docked due to mechanical issues. I was advised to send an e-mail for “full reimbursement,” but Guest Admin refused to assist me UNTIL I cancelled the flights.

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Donna Jean Frost
, US
Nov 25, 2023 8:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

I booked a cruise for July. My family decided not to go so I had to cancel. The deposit was $338.00 which I had already paid. I canceled within 2 weeks. Carnival refused to give my money back. I can’t afford to just give Carnival that much money for nothing.

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Frances Ryan
Hope Island, AU
Nov 20, 2023 1:19 am EST
Verified customer This comment was posted by a verified customer. Learn more

we have returned from a cruise on the Carnival Luminosa and we did not receive a final bill so there is no way that we can check it is correct. Our cruise was fo 4 days on the 29th October booking number V3L2H8. The cruise was in the names of Frances Ryan and John Ryan. Can you please arrange for us to receive a copy of the bill.

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sk28
, US
Sep 30, 2023 7:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I tried to use my FCC for a future cruise. Carnival is denying as the cruise is 2023. I have never received anything from carnival by what day I can use the FCC. I have book the cruise and I would like this credit applied to my cruise

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NathanLord
Stone Mountain, US
Sep 23, 2023 10:13 am EDT

Here is an reference #LFll-SB-HZ-[protected]-4 I would my Item replaced cash vaule is $77.00 the name is Derek McClinton and I am an Diamond guest. Booking#QOQ7G8. I never had any problems since sailing on Carnival Ships.My addrss is 5528 Pennybrook Tlr. Stoe Mountain Ga. 30087. Telephone #are [protected].

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Janetita88
Moreno Valley, US
Sep 24, 2023 12:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I missed my ship today 09/08/23 (Carnival Panorama) just due to 2 mins late at my arrival, which makes no sense why they allowed other people in, but not us. They just closed the door on us. My kids were left at the door crying. I paid $3,000 to get treated like this. Everyone was so disrespectful. Horrible experience.

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Tom F Dacus
, US
Jul 25, 2023 2:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Me and the wife are on this cruise last week. And last night, I was diagnosed with covid 19. sad Way to end the cruise. if I'm sick, I wonder how many others are. I don't think I'll do a cruise again. This made it very negative.

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Stephen Wills
Canberra, AU
Jul 01, 2023 8:56 pm EDT

I have sent several emails in relation to this dispute, the first on 14 June 2023. I seek a reply to this issue.

regards

Stephen Wills

[protected]

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Large Blue Luggage
Summerville, US
May 29, 2023 1:54 am EDT

My name is Theresa Butts I was on your cruise May 11- 15Th on the elation my booking number is N3Q9B8 My Luggage was damage cracked on the bottom where the wheels. The luggage is blue in color large navy.

Carnival Cruise Lines Customer Reviews Overview

Carnival Cruise Lines is a popular cruise company that offers a wide range of cruise options to travelers. The company has received numerous positive reviews from customers who have enjoyed their cruise experiences. One of the most commonly praised aspects of Carnival Cruise Lines is the quality of their onboard entertainment. Many customers have raved about the variety of shows, activities, and events available on their cruises. Additionally, the company's dining options have also received high marks from customers, with many praising the quality and variety of food available. Another positive aspect of Carnival Cruise Lines is the affordability of their cruises. Many customers have noted that the company offers great value for the price, making it an excellent choice for budget-conscious travelers. Overall, Carnival Cruise Lines is a highly recommended cruise company that offers a fun and affordable vacation experience for travelers of all ages.

Carnival Cruise Lines In-depth Review

Overview: Carnival Cruise Lines is a renowned cruise company with a rich history in the industry. Founded in 1972, it has grown to become one of the largest cruise lines in the world. The company's mission is to provide exceptional vacation experiences at an affordable price, while upholding their core values of fun, quality, and safety.

Destinations: Carnival Cruise Lines offers a wide range of destinations to suit every traveler's preferences. From the Caribbean to Europe, Alaska to Mexico, there is a destination for everyone. Popular ports of call include Cozumel, Nassau, and Grand Cayman, among others. With various itineraries and cruise lengths available, passengers have the flexibility to choose the perfect vacation for their needs.

Fleet: Carnival Cruise Lines boasts a diverse fleet of ships, each offering unique amenities and experiences. From the iconic Carnival Fantasy to the luxurious Carnival Vista, there is a ship to cater to every taste. Onboard, passengers can enjoy amenities such as water parks, spas, casinos, and Broadway-style shows. The ships are well-maintained and cleanliness is a top priority.

Onboard Experience: Carnival Cruise Lines provides a comfortable and enjoyable onboard experience. Accommodation options range from cozy interior cabins to spacious suites, ensuring that every passenger finds their ideal retreat. Dining options are plentiful, with a variety of restaurants and cuisines to choose from. The quality of food is generally excellent, with a wide range of options to suit all tastes. Entertainment and activities onboard are diverse and cater to all age groups, ensuring that there is never a dull moment. The overall atmosphere and ambiance are lively and fun, creating a vibrant and enjoyable vacation experience.

Service: The staff onboard Carnival Cruise Lines ships are known for their friendliness and professionalism. From the moment of check-in to disembarkation, the staff ensures a smooth and efficient process. They are responsive to customer inquiries and concerns, going above and beyond to provide exceptional customer service. Overall, the level of service is commendable and contributes to a positive cruise experience.

Value for Money: Carnival Cruise Lines offers competitive pricing and excellent value for money. The cruise packages include a wide range of amenities and services, ensuring that passengers get the most out of their vacation. When compared to competitors, Carnival Cruise Lines consistently provides a high level of value for the price paid.

Safety and Security: Carnival Cruise Lines prioritizes the safety and security of its passengers. The ships are equipped with comprehensive safety measures and protocols to ensure a secure environment. The crew is well-trained in emergency preparedness and response, providing passengers with peace of mind. The overall cleanliness and hygiene standards are maintained at a high level, contributing to a safe and healthy onboard experience.

Customer Reviews: Customer reviews of Carnival Cruise Lines are generally positive, with many passengers praising the exceptional service and enjoyable experiences. Common themes in the feedback include the friendly staff, delicious food, and exciting onboard activities. Overall, customer satisfaction is high, reflecting the company's commitment to providing memorable vacations.

Sustainability: Carnival Cruise Lines is dedicated to environmental initiatives and reducing its carbon footprint. The company actively engages in waste management practices and partners with local communities and conservation organizations to promote sustainability. Efforts are made to minimize the impact on the environment and preserve the destinations visited.

Conclusion: Carnival Cruise Lines offers an exceptional vacation experience with a wide range of destinations, comfortable accommodations, delicious dining options, and exciting onboard activities. The friendly staff and high level of customer service contribute to a memorable cruise experience. It is recommended for families, couples, and individuals looking for a fun and affordable vacation. While there is always room for improvement, Carnival Cruise Lines consistently delivers a great value for money and ensures a safe and enjoyable journey.

How to file a complaint about Carnival Cruise Lines?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you encountered with Carnival Cruise Lines. Make it clear and specific to the problem, such as "Unresolved Billing Issue on Carnival Cruise" or "Poor Customer Service on Carnival Vista."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific cruise ship and date of your voyage.
  • Any issues with booking, boarding, accommodations, staff behavior, amenities, or excursions.
  • Describe the nature of the problem, including any discomfort or inconvenience caused.
  • Detail any transactions related to your complaint, including booking numbers, dates, and amounts paid.
  • Explain the steps you took to resolve the issue with Carnival Cruise Lines and their response or lack thereof.
  • Discuss the personal impact, such as stress, financial loss, or ruined vacation plans.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information like social security numbers or credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Carnival Cruise Lines, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and all relevant details have been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Carnival Cruise Lines on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Carnival Cruise Lines.

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Contact Carnival Cruise Lines customer service

Phone numbers

1300 385 625 +1 (800) 764-7419 More phone numbers

Website

www.carnival.com

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Use this comments board to leave complaints and reviews about Carnival Cruise Lines. Discuss the issues you have had with Carnival Cruise Lines and work with their customer service team to find a resolution.