Carnival Cruise Lines review: Does not care!
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We were notified the day before our cruise that 2 out of 4 ports were removed and Ensenada was added. We live 45 minutes from Ensenada. I called to ask if we could change the travel dates. "Of course not because it's an act of God." (Hurricane Polo) Took them 2 days to get to Ensenada from Long Beach. The ship's travel channel showed we were cruising (wasting time). They probably could have made it to La Paz and Cabo. After leaving Ensenada they used Hurricane Rachel as an excuse not to go to Cabo and La Paz, instead would be returning to Ensenada. I appreciate that they wanted to keep us safe but why not work with you to allow changes if you live so close to the port? I will say their crew was amazing!
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