Caribbean Airlines review: Formal complaint – flight bw526 | failure to communicate schedule change

Hello,

I am writing to file a formal complaint regarding my experience with Caribbean Airlines and the significant disruption caused by an uncommunicated change to my flight schedule.

I was booked on Flight BW526 on Sunday, November 8, with an expected arrival in Guyana at 4:50 p.m. However, at no point while checking in or departing from Toronto was I informed that my flight schedule had changed. I subsequently discovered that the flight was not departing until 8:20 p.m., meaning I would not arrive in Guyana until close to 10:00 p.m.

Had I been properly notified of this change in advance, I would have made alternative arrangements and switched to the OGL flight, which would have allowed me to arrive considerably earlier.

Instead, I was left scrambling around the Port of Spain airport, trying to navigate an unnecessary and stressful situation that could have been entirely avoided with timely communication and proper customer service. The lack of information and assistance ultimately prevented me from transferring to the alternative flight.

This experience caused considerable stress and physical discomfort, including elevated blood pressure and painful leg cramps. It is unacceptable that a passenger should be put in this position simply because the airline failed to communicate a significant schedule change.

I am requesting a telephone call from a customer service manager or someone with the authority to address this complaint. I want an opportunity to discuss what happened, understand why passengers were not properly notified, and determine how Caribbean Airlines intends to address this matter.

Please do not respond with a generic email acknowledging receipt of my complaint. I am specifically requesting a direct telephone conversation.

I can be reached at [protected]. I would appreciate a call or email: [protected]@gmail.com at your earliest opportunity.

I look forward to hearing from someone who can take ownership of this matter.

Regards,
Tricia