Cargill's Food City review: Bill payment service and customer service-cashier

On [28.08.2026] I visited Cargills Food City, Wellawatta, Galle Road, to make several bill payments.

I waited in a long queue at the 1st/2nd counter for a considerable time. When my turn came, the cashier told me that bill payments could not be made there and directed me to the 1st counter.

After waiting in another queue at the 1st counter, I was told that Water and CEB payments could be made there but I had to go to the last counter for the SLT payment. I explained that I had already waited a long time at the 2nd counter and that I would have gone directly to the last counter if I had been informed earlier. The staff member at the 2nd counter repeatedly responded, "I already told you to go there."

After waiting again at the last counter, when my turn came, I was then told that my Gift Vouchers had to be obtained from another counter and was directed there as well.

I was made to move from counter to counter and wait in several queues unnecessarily. The staff's attitude and manner of speaking to a customer were extremely unpleasant and unacceptable.