Cargill's Food City
reviews and complaints

During my last three visit to the Kegalle Food City Branch, I asked to have a Customer Loyalty arragement. But the cashiers did not coporated over my request. At the frist time they said "We do not have such kind of arragement". Secound time said that "Loyalty Card Stock is finished" and the third time said "We do not have time now. Come in another day".
I did not expect such an embarrassing respond from an organization like Cargills. Also you need to understand that the only option we have is not Cargills. We have Keels, Arpico, Sathosa, Athukorala, Waligama etc. Keels also have the same fresh, quality product at a reasonable price also. Also their customer service also up to standard and very professional...

This happened in Cargills Food City, Ward Place, Colombo 7, Sri Lanka.

Case 1:
Most of the Egg Cartons that was available on shelf were expired 3 days ago. (Expiring 23rd December, and today was 26th). Unless checked, this would have been a grave mistake for a customer which can cause food poisoning. Pictures attached. When informed, the staff admitted and proceeded to remove some of them.

Case 2.
I had encountered multiple times that the discounts marked on the shelf is not present in the final bill.

This happened previously for for Amiron Chicken and MyChoise Air Freshner.

Today on the Shelf it was announced Rs.90/- discount for Milca processed Cheese Wedges (maximum 3 units and for Rs.15000/- and above bills) but in the final bill it was not available. Discount was for a lesser amount. When inquired, they spent a lot of time and finally had to reduce the price as a cash amount.

If the customer has not been aware and not asked for it, this would have gone unnoticed.

This is GROSS NEGLIGENCE and MISINTERPRETATION!
Customers please be aware.

In cargills food city of pettah (in cargills building) staff are not concern about the customer care
When customers are in queue waiting they are on their talks. I face this situation trice which made me ask them can you bill please.
Then if we fo in morning. No one in pastry sections to give us foods and not keeping cash which make us delay on going to office
Another incident when we went today to get some goods the cashier their asking pin number of debit card. I m wondering if your cashiers are this much knowledgeable. Then when we told you dont need a pin number she is arguing she work their 8 years and all.
I don't know why this kind of staff works in one of main outlets of cargills food city.

Hope you guys can short this staff attitudes

Today(2020.10.14) evening your security gard blamed me very badly because i carry my helmete inside the shop. please take some action for him .. thank you

Foodcity Outlet - Rajagiriya 2

One pineapple was purchased today but same item was billed twice.

Informed Mr Shehan from Cargills on-line on contact No. [protected].

Although it is an inconvenience to me with the current restrictions, I will return to this outlet with the item to rectify this anomaly.

Please inform your outlet manager

Thank you
G.S. Dole

24 Nov 2020 about 9.42 P.M. I paid My Rs. 1,242.00 Payment for my purchases.
1st time when cashier has swiped the card at POS machine and bill has not come out.
I allowed again to swipe for the payment slip and slip also received.
I received Rs. 1242+ 1242= 2484 payment deduction sms from the bank after short while. I complain to the manager about this payment issue and he agreed to solve with in 48 hrs.
Still my cash has not transferred to my account.

Please advice to me on this.
Thank You.

First we cannot call you and make the complaints because you stand us up on the line and your facebook page asks us to text message and not to call. I wonder why saying so even after asking our contact number. well this is the complaint I was going to make. As you can check the cctv there, that security lady was asking only some of the people if they've washed their hands. She asked that from us and we said yes and asked her why was she skipping other people there. We both have sanitized our hands and we asked that bcz we thought she's going to send us back to wash our hands bcz she had tried doing that on a previous day that we have come sanitized as well. Then she acted violent there claiming she checks everybody though its false. So we moved on bcz we were unlikely to be quarreling with a security lady at the entrance. After that while we were buying your goods she was pointing us to some other people there and was trying to embarrass us. And She was doing the same while we're at the cashier and again a customer passed on and she did not ask him either. My husband went for the manager there to make the complaint as we were disturbed by that security's attitude. I was making the payments there. At the very moment that security lady came towards me calling me 'nangi' and trying to explain something. But I just said I have nothing to talk with her plz go to her manager and tell him whatever she wants to say not to me. But she was staying there and keep shouting at me!. you can check ur cctv or ask the cashier bcz she also heard everything. I wonder why that woman was acting like a security or attendant in a government hospital and I wonder where you hire these people from? Have you ever given them any training or what? We were making our complaint there trying to make the less inconvenience to others but because she came and started that situation, the queue was also blocked. Do you accept the way she behaved? Is that the supposed way we are treated? Or what kind of a action you are going to take for this?

Today, 14.11.20, I visited the Athurugiriya 2 Cargills branch around 12.30pm. While I understand it is a government regulation to record customer information, the abysmal status of the pen, the dirty dish towel and the water drenched book next to it made me request an alternative method of recording my information from the manager. Unfortunately at this point I wasn't unaware of the QR scanning system and apparently the manager wasn't well informed either. Hence I asked for a new pen which she vehemently refused to provide and barred me from entering the premises. Later during the day I visited Millenium city express branch where the security staff mind you, not the manager who informed me I could use the QR scanning instead of using a germ ridden pen.

This is extremely disappointing that a mere security guard knew the alternatives instead of a branch manager who tried to force her power to get her way. These managers need to be educated and taught how to handle distraught customers to begin with.

I bought 4 chocolates with other goods from the cargills at Seeduwa Palliya Junction. The bill amount was Rs. 2,194.85 and the cashier was Samitha. I bought them around 4.20pm. When I came home and going to eat a chocolate, I saw it was apoiled. All other chocolates also were spoiled and stinky. I didn't give it to kids. There were some chocolates left in the shelf as I remember.

On 7th August i bought Rs.2642.68 worth goods from Wadduwa cargills food city and made payment through BOC debit card.Cashier punched 3 times the card and from my account it deducted the said amount 3 times. I called them several times but not yet corrected. It is almost one week gone.
Please, refund the money back asap. I am highly disappointed with the staff. Take immediate action.

I have purchased a packet of crescent chicken fingers on saturday 6th june 2020. but yesterday when we take it to fry it smell awful and taste like something. so it was such a waste of money. I purchased this from Aluthgama cargills food city.

Dear sir,

I purchased Cadbury Dairy Milk Silk Bubbly 50gm 2 bars each costing me 475 LKR. Please note the price of single Cadbury Dairy Milk Silk Bubbly 50gm on the bar itself is mentioned as MRP 80 LKR.
Location: Cargills food city Express Lewis place
Date of purchase : 12/05/2020
Time of purchase : 10:59:04
Bill no. : 25

Kindly assist on above.

Thanks and regards
Mr.Ashwani Kumar
[protected]

මා විසින් ඔබ ආයතනයේ මිරිහාන ශාඛාවෙන් 05/05/2020 දින online ක්‍රමයට භාණ්ඩ ඇණවුම් කල අතර එහිදී අප ඉල්ලු සහල් වර්ගය නැතැයි පලමු වර පවසා නැවත තිබෙනවායැයි පවසා පසුව නැතැයි පවසමින් අපව රස්තියාදු කරවීය.ඉන් විනාඩි 2ක් යන්නටත් ප්‍රථම අප විසින් නැවත දුරකථන ඇමතුමක් ලබාදී තිබෙන සහල් වර්ගයක් එවන ලෙස පැවසීමේදි "දැන් බිල දාලා ඉවරයි. ඕනි නම් තව එකක් දාගන්නවා" යැයි පවසා එහි කාන්තාවක් දුරකථනය විසන්ධි කරන්නේ ආයතනයේ කිර්තිනාමය ගැන කිසිදු තැකීමකින් තොරවය.පසුව එය ලබානොදුන් නිසා පසුදිනයේදි නැවත වරක් මා අලුත් ඇණවුමක් සිදුකිරිමේදි එහි සහකාර කළමණාකරු යැයි කියන තැනැත්තකු විසින් "වෙලාවක් තිබ්බොත් එවන්නම්" යයි පවසා දුරකථන විසන්ධි කරයි. ඔවුන් පාරිභෝගිකයින් පිලිබද කිසිදු තැකීමකින් තොරව ඉතා පහත් ලෙස පාරිභෝගිකයින්ට අමතමින් අනුවණ ලෙස හැසිරිමේන් සමස්ථ cargills food city නාමයම අපකීර්තියට පත් කරයි.ඔවුන්ගේ එම කණගාටුදායක
හැසිරීම ගැන සොයා බලා එවන් අයගේ හැසිරීම සමස්ථ ව්‍යාපාරයටම කැළලක් බැවින් කාර්යමණ්ඩලයේ විනයගරුක බව පිළිබද සැලකිලිමත් වන ලෙසත් විශේෂයෙන්ම ඇදිරි නිතීය පවතින මෙවන් අවස්තාවක පාරිභෝගිකයින් අපහසුතවයට පත් නොකරන ලෙසද ඉල්ලා සිටිමි

On 24th April 2020 I went in to the Palapathwala outlet to purchase some essentials. I wanted to verify 02 nos. Nipuna keeri samba rice bags weighing 5kg each was of the correct weight mentioned in the label. I wanted the verification because Nipuna rice is known to be of under weight. I too have the bad experience of purchasing under weight Nipuna products from Matale 2 outlet. Though I wanted to take them back I could not do so due to the prevalent quarantine curfew imposed, hence I do not fault the Matale 2 outlet. Keeping this in mind I informed the cashier of Palapathwala branch for the 2 bags of Nipuna rice which I wanted to buy to be weighed. But the surprising answer I got was that these items would not be weighed. Taken aback with this response I took the 2 bags to the weighing place and wanted the assistant there to way the 2 bags. Her response too was the same as the cashier. However, I weighed the 2 bags and found that 1 bag contained only 4.70kg. I changed the under weighed bag, but still it was kept for sale in the shelf for an unsuspecting customer to purchase. Being a loyal customer for years I was worried with the lethargic attitude of the staff of the said outlet.

Aren't the customer paying the price in the label believing that he/she is paying that price for the quantity mentioned in the label?

If the item is under weight isn't it cheating or robbing the customer?

Don't the management of Cargills Food City feel that it is their responsibility to make sure the items on their shelves are correctly priced, correctly weighed and are within the expiry period?

Haven't the outlet staff or managers been thought that they should attend in to the customer complaints promptly and courteously?

We come in to these super markets with the belief we get value for what we pay, else we could go else where. If this type of attitude is continued you would loose valued customers.

I need answers to these questions with proof of corrective measures taken! Also please ensure that you too take action against unscrupulous products keeping in mind the interests of your customers, before the customers do so, for which you would be held responsible in the first place.

Wish you well to serve the nation with corrective measures!

Brian Peiris
Loyal Customer

2020-04-21 දින පන්නිපිටිය cargill's express එකට බඩු list එකක් දුන්නා. උ‍දේ 9.52 විතර call එකක් දුන්නා බඩු ටික ලැස්ති කරලා call කරන්නම් කියලා. පසුදා 1 වෙනතුරු call කලේ නැති නිසා call කලාම කියනවා අපි call කලා answer කලේ නැති නිසා බඩු ටික අයින් කරලා list එකත් විසි කලා කියලා.එක call එකක් ආවේ නැ.(no:[protected]). cargill's express එකේ ඉදන් මි.50 ක් ඇති මගේ නිවසට, delivery charge ගන්න බැරි නිසාද මේ වගේ කැත වැඩ කරන්නේ.මහා ජරා manager ගැණුකෙනෙක් ඉන්නේ.කිසිම මනුස්ස කමක් නැ.මෙච්චර කල් බඩු ගත්ත අපිට ගහන්න ඔනේ.කරුණාකරලා manager මාරු කරන්න.නැත්නම් අපි මාරු කරන්නම්.

I am Dr. W. Atapattu (I was the Director of Anuradapura Teaching Hospital). I went to Cargills Food City New Main branch in front of Urban Park in Anuradhapura in the morning on 16/04/2020 to purchase some goods when I had a little time to do that. I was in a hurry because of the patients that I am In-charge of.
As I saw a lot of customers waiting in the long queue, I was turned to go back to work since I could not waste much time. This is the time that the security of Food city Main branch saw me and recognized me as a Doctor. Then He asked me not to wait in the queue and go straight in to the food city. And I decided to do what he said. So, When I reached the entrance door, the Manager of Food city (Mr. Nadun gangewathta) was tough to me and used an inappropriate approach even he knew that I am a doctor who has patients to look after. Also he said me to go back to the long queue in front of everybody and in a high tone. and I said I only cut the queue because of the security said so, otherwise I won't do such things. and the most disopointed thing was, he insulted me in-front of every body, telling I performed a wrong behavior.
That time is the most embarrassed and disappointed instance for me in my entire life also on Cargills food City. And I was so sad full of my service to patients in my country because of this kind of persons.
Herewith, I am placing a complaint to Mr. Nadun gangewathta of Manager of Cargills Food City New Main branch in Anuradapura, and I am requesting to stop these kind of bad behavior and service to customers in future. The security person is the best witness for this complaint.

Kindly contact me if needed.
Dr. W. Atapattu
[protected]
[protected]
Anuradapura

Kargills food city-habarakada-date: 08/04/2020 time. 14.46 invoice no :87

I have requested to send red samba or red kakulu rice 5 kg & keeri samba 10 kg. And coconut oil 4 litre..5 dhal kg.. But they have sent what they need.

They have sent 5 kg keeri samba and 10 kg nadu.. We never eat and ask nadu rice and they have done bill for 15 kg keeri samba sending 10kg nadu. Instead of 4 l coconut oil only send suryakantha oil 1l and 250 ml coconut oil.2kg dhal instead of 5 kg dhal what I ask

Please inform them take nadu rice 10kg and return 10 kg keeri samba bag. They have charged money for 10 keeri samba

I have tried ordering the food city of walipillawa for 4 days however their not picking up the phone. However after trying for some days I contacted them and they said come to the food city and place the order. Now it has been 4 days and I got a call on saturday saying we are not delivering on sunday. Yesterday we got a call and said they will deliver today morning, yet this has not been done.