Since August when I joined in Branson, I have received no contract from an expert or manager as I have requested a least a dozen times. Managers do not call me to address questions I have about the programs. I get an email from Ashley Merritt stating that she passed my questions on and connected me to a concierge instead. At the presentation, I grilled the salesmen and contract person for 5 hours to make sure I understood the rules. When I actually tried to use the site and programs I got a concierge who could only answer questions about the website which I cannot get regular access to.
Generally, none of this corresponds to what I was told. I originally talked to David Elder and Richard ? at [protected]
Here are my questions:
1. I have the regular booking vacations, the Lifestyle access, Aspire program, and Market Place
a. In spite of all the documentation I received none of it is understandable about actual procedures
b. What I was shown about making Lifestyle reservations among the 1 million sites, I can't seem to access, or it is hidden under something else.
2. I was told that I could contact Capital and state that I had made a reservation where I currently own a timeshare and that would be "grabbed" so that Capital would rent it out and I might get some amount in cash approximate to my maintenance fee there through Aspire and/or Marketplace
3. I was told I could "rent" my rights to unit reservations.
a. I as led to believe I could do this but not exactly told how
b. Then I find that that requires Capital and Resource credits that have nothing to do with points, and I don't know
No response from customer service
Jan 10, 2020, 11:50 AM
Dear Dennis Crow,
You are receiving this automated notification to inform you that we have responded to your recent inquiry. Please log-in to the My Account section of Capital Vacations Club and click on "Message Center Capital Vacations Club Team. DENNIS G CROW, Gold Owner. 427, 600, oints, Owner ID: 966710
I want to talk to a manager
DENNIS G CROW, Gold Owner. 427, 600, pts, Owner ID: 966710 I want to talk to a manager