Capital Vacations / Capital Resorts Group reviews & complaints 4View all 119 complaints
Capital Vacations / Capital Resorts Group - Purchase of timeshare
This is an absolutely terrible company. They bring you in wine and dine you, make you feel like they are really doing you a favor. They lie to you and make you feel like it’s the best deal. The original company, Stormy point, was purchased by them and then they bring you in before you can even use them anymore and give you an ultimatum and if you don’t purchase more and buy in more that you will only have limited access to their resort from that point on and the only way to get out is to pay this huge sum or buy in even deeper. Dumbest thing I ever did in my life!
I had a terrible experience with Capital Vacations. It feels like a complete scam. We were deceived and coerced into purchasing a timeshare that we now desperately want to return. Sadly, Capital has been of no assistance. Their salespeople are deceitful and their contract does not align with what was verbally promised. Beware this is an awful company that lies terribly to people. It should be shut down immediately
Claimed loss: $40000
Desired outcome: Take it back and stop dunning me.
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Capital Vacations / Capital Resorts Group - Timeshare
We were misled into purchasing this timeshare, and we tried to discuss this with their company
directly. Instead of understanding and cooperation, we were met with a cold “nothing can be done.”
This will not deter us, as we know that what we experienced should not be considered ok. We were
preyed on due to the loss of my late wife, we were told that we could book at anytime which is
untrue, and now they are telling us that unless we pay more money there is nothing they can offer to
fix the situation. It is very frustrating to be in a situation like this, and we need help getting through to
them so that we can find a solution to this as soon as possible.
Desired outcome: Want out completely with no strings attached.
Capital Vacations / Capital Resorts Group - Contract dispute - buyer beware
October 26, 2021, per our obligation we attended a presentation for Capital Vacations. Unaware that it was a Capital Vacations presentation connected to the package we had purchased. We were reassured this was not a timeshare and after spending many hours with the salesman and hearing all of the so-called advantages we were maybe considering it. We explained that we already had a cruise booked for 2023 on Norwegian. We were then told that Capital Vacations had an alliance with Norwegian and there may be a way we could get our money back on the cruise and use points instead. We were also told that if we turned over our week from a timeshare that we do own to Capital Vacations that we would be given 162,500 points credit for it. Those two things are what made us decide to go ahead and purchase. In our Owners packed we were provided with a brochure and the salesman explained that it was for us to book a 2 day stay to attend a new owners workshop to learn how to use the program. Let me add here that December 2, 2021, we made arrangements to pay the $8,101.39 owed on this account in full. January 19, 2022, I called the number provided to set up the New Owner Workshop was told that if we could make it February 4-6, 2022, there was a New Owners VIP weekend. February 5 we were scheduled for what we thought was a workshop to show us how to use our points and was not expecting a one-on-one sales presentation. After several hours of being shown some different things there were two things that we picked up on. The first was he had shown us a chart, which I asked for a copy of and never received, that estimated what your cumulative maintenance fees would be over the years. The way it was explained to us or the way we understood it was if we signed a contract for $34,031.55 less our previous equity of $12,323.38 for a contract total of $21,707.87 that we would never have to pay maintenance fees after that. Reluctantly we agreed to the new contract based on our assumption that once the contract amount was paid then we would never have maintenance fees due again. Prior to the 5 days for cancellation, I asked the salesman again about not paying for maintenance fees and was told that was correct. If the answer had been what he was meaning and not what I was asking the contract would have been cancelled within the 5 days. I asked this question again on at least 3 more occasions and prior to us taking a personal loan to pay the contract in full. Semantics! I was asking the question the way I meant it but the salesperson was hearing it a different way.
To summarize: (1) No one-on-one or even group training on how to use the program (2) Owner Services only showed 100,000 bonus points in our account, the account was not up to date, (3) the Owner services representative was discourteous and told me I didn't have enough points to book a reservation, (4) the salesman had told us he would get our Phoenix reservations for us but the owner's rep said she didn't have a reservation for us and we would have to go directly thru another company in Phoenix anyway, NO RESERVATIONS (5) the Aspire program was never explained and not sure if we are going to get our credit for that this year, (6) told not to ask any questions when we went into the signing, (7) felt pressured into this contract and because of our ages 83 and 74 we would have never been able to pay off the contract we signed with those terms.
Desired outcome: Wanted a full refund but would agree to reverting back to the original contract that was signed in October.
Capital Vacations / Capital Resorts Group - I am begging to get my money back and get out of capital vacations
My name is Glenda Sechovec owner # 971220. I have written two letters and made several calls to the Branson Missouri office and to Malisa Moore in the customer service department about my problem. My husband Russell Sechovec is a disabled Veteran of the Vietnam War and has many health issues. He has PTSD, dementia, knee and ankle problems and has had cancer. I let him make the decision to buy this timeshare because he gets very upset with me if I say no about purchases. I realize now he cannot handle financial issues. He forgets details and was confused about how we would pay for this. He borrowed money to completely pay off the timeshare and now we are having financial problems. He has spent most of our savings and we are just living off of social security and a small disability check from the government. I beg of you please to return to us at least $10, 000 of the money we paid to you. We can not afford to go anywhere and need the money to pay our rent. Our children can't afford to help us.
PLEASE let us out of this timeshare ownership and return some money.
Glenda Sechovec 602 N. Victoria Rd. Lot 25 Donna, Texas 78537
Desired outcome: Please return at least $10.000 of the nearly $15,000 we paid to you