Capital Vacations / Capital Resorts Group

For almost a year, I have been striving to cancel my contract with Capital Vacations, constantly seeking assistance and engaging in endless, fruitless conversations. Unfortunately, my valid concerns and requests have been met with indifference.

The most recent correspondence with their representative, Lori, was no different. Despite her seemingly empathetic approach, she stated that there wasn't anything she could do to assist me unless I was dealing with a terminal illness or a life-threatening situation. This is an absurd and insensitive criterion to meet.

Her final suggestion was to pay off the remainder of the fees. This advice neglects my financial circumstances, which I have communicated clearly and repeatedly. I am unable to pay these fees and should not have to after all the lies that were told to me. 

My experience with Capital has consisted of rising debt and an overwhelming sense of deception. The company's tactics feel exploitative, and I feel taken advantage of. Misleading customers into contracts they can't navigate out of is an unethical business practice.

We purchased a timeshare or "vacation club membership" in May 2021 and while I felt we got a good deal, every other interaction with them has left a bad taste in my mouth. We were hounded for weeks about returning for our new owner orientation, which we did not. But then received a call in February 2022 about the team being in my city and them wanting to meet with us to "orient us" on the new updates the club. It was a complete setup for them to try to sell us more points, which left a very bad taste in our mouths. We were told that we did not have the right level, which would get us access to everything - which was a lie! Then we were told that we would have to pay another an asset management fee in March 2022 ($1800) if we did not upgrade. That was a lie! I was told to call Pigeon Forge to confirm, and I did - left a voice message and no one ever called me back!

The final straw is booking a vacation for next week and having a question about the room and JOHN was rude. He obvious didn't want to be at work and I had to get back rude with him for him to assist me. I'm sure after hanging up from our call that I was called all sorts of names, because of his ignorance.

After this trip, I'm going to look at leaving the club! Don't buy it if you're considering it!