Was originally sent to the wrong address. Even showed up early to be told, oops we had a marketing mess up you need to go here. Will you call them and let them know we are on our way? Yes
Go directly there, oops sorry we already started we have strict rules that are in the t and c’s but we can get you in at 10. We wait.
Go through the sales pitch. Sarah was interrupted repeatedly by “nick” who was extremely rude. My mother in law the accountant blah, blah, blah. Then have to drive to follow the gal for a tour. We are now past noon. Tour then have to go back to discuss. Then the nice guy Robby comes over has a traded in package that we can afford.we say no, not interested. Here comes Nick. Hard sell we say no multiple times! We explain it’s now past 1.He gets pissy. Fine.
Then another guy comes over how was Sarah etc, can we interested you in….No, explaine we have been actively engaged with your group since 845. Oh well just doing my job. I’ll get someone to check you out. 5+ min go by, long enough Sarah comes over and offers to go check for us. Another individual comes out acting all out out. Sign here….heres you Card for your deposit back and hotel.
Claimed loss: 3 + hours. I’m a VP and make over $XXX.00 per hour. Would like to be reimbursed for my husband and my time.
Desired outcome: I’d like an apology (preferably from Nick) or to know his behavior has been addressed and a 350 gift card for our time above and beyond what we committed to.
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