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Capital One

Capital One review: Denied access to my money

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1:21 pm EDT
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I received an email from Capital One, Sunday, August 27th saying there was suspicious activity on my account and would i authorize a payment for $34.95. If not, click on this link. I clicked on the link and denied the transaction.

What Capital One doesn’t tell you, isthat when you do that your card is now blocked. Meaning, you can no longer use the card for anything. Capital One blocks any and all further transactions on your card. If they’re going to do that, they’d better give me some way to access my money. I choose not to use credit cards. Most places of business no longer accept checks. I can’t use my debit card to withdraw cash from an ATM. So, how am i supposed to eat, buy gas, pay bills, do the laundry? How am I supposed to live?

The soonest i can get a replacement card is 3 business days. They will not send a replacement card over night. They say they don’t have that option.

I guess this means Capital One doesn't have enough money to pay for an overnight delivery. Poor Cap 1.

Capital One does not provide an alternate way for me to access MY money.

This is unacceptable.

Probably illegal.

Definitely unethical and immoral.

Desired outcome: I don’t want a meaningless apology.I want Capital One to give me a $100 gift card for not providing me a way to access my money. This is another example of a dumb decision by a corporation.

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