The complaint has been investigated and
resolved to the customer's satisfactionResolved Canadian Tire — bad repair
resolved to the customer's satisfaction
I stopped in Salmon Arm because my SUV stopped running. The closest thing was Canadian Tire. The checked the vehicle and told me it was the fuel pump. $570 later I drove out of there. Within a block I noticed that my fuel gauge was not working. Went back. They had to take the whole gas-tank apart again as the gauge and the pump is inside the tank.
2 hours later I was off again and wasted the whole day in there. Drove home to Vancouver. When I got to North Vancouver the car would not run again. I took it to Ford this time literally 48 hours after the Canadian tire repair. VOILA, it was a $9 relay that would quit working when hot. So there you go, a perfectly good 10 year old fuel pump replaced for no good reason. The problem was solved and the SUV ran for a year and half. Salmon Arm is 500 kms away so I was not going to go and complain. Because they are all “independently owned” (fancy name for franchise), the local store here would not do anything about it.
Well I thought, at least I have a new fuel pump and the old one would probably not have lasted more than a couple of years.
Well guess what, the Canadian Tire pump 18 months old quit working. I had the vehicle towed to the dealer and now it is another $600 to replace a part that did not need replacing in the first place and that it did not last 2 years.
Called to complain, it is out of warranty, it is out of area, they are independently owned so there is no Regional Manager, there is no0 way to complain there is nothing. This has been the most frustrating thing of my car life.
If I had known this, I would have gone to any dealer in the first place. WHY DID I DO THIS????? I had my BMW repaired at Canadian Tire a few years ago and they screwed up the repair completely. Why did I expect my SUV to have a different fate?
I am an idiot for having gone there again. But I WILL NEVER SET FOOT IN ANY OF THEIR STORES AGAIN, NOR WILL ANYONE I CAN CONVINCE NOT TO.