AliExpress

I would like to complain about behavior of OKUDO supplier IAN LI. At night on September 18, 2019 I placed an order of a few chandeliers #[protected] but shortly we changed our mind to order so many chandeliers and we cancelled the order. IAN LI from OKUDO received my request to cancel the order and even send me message at night asking why I want to cancel the order and trying to convince me to accept it. I replied to cancel order but IAN LI ignored my request and sent me a message that they sent the chandeliers to the postal office. I am now under big stress that the OKUDO supplier doesn't respect the customers decision but pushes them to buy their product. The total amount of the order is 641.81 US dollars. That's a lot of money and we are now worried about the situation. If OKUDO doesn't respect customers what kind of product I mean quality of product they offer? I do not trust them anymore and very worried what else can be done to make them cancel my order and respect my decision. Hope you will help me to solve this problem. Thank you, Nataliya Levandovska

104 Shendale Dr
Toronto, ON M9W 2B7

Just wanted to add that when I was cancelling the order it wasn't late at all. I cancelled order online and I have confirmation that IAN LI received my request before sending chandeliers to the postal office. OKUDO totally ignored my decision and treated me very unfairly. Please help me. Thank you in advance for your assistance in solving this problem.

Order ID:[protected]
The seller was unable to reply and ship my order then he told me that he was busy If I reordered he will ship my order ASAP.

I had reordered
Order ID:[protected]

Again same happened he had waisted all my time even though I had cleared him on the first place that due to delay in my first order I need this order ASAP and as per seller commitment he have to ship earliest.
He didn't reply and neither ship.
I had cancelled that second order and he was agreed to cancel it because he was not able to failed to communicate in this second order too as per him he was busy in festival.
But in last moments he shipped my order.

First order (order time:2019-09-02 02:07) no reply neither ship
Second order (Order time:2019-09-11 02:03) no reply agreed to cancel but shipped in last moment.

I ordered, and received a product that is totally incapable of doing what was advertised. I contacted the supplier who requested proof and I provided evidence that confirms this.
I expect that the conversation that ensued between myself and this company was purposely dragged out so the order would close.
My further attempts to obtain a refund have been met with stupid statements, remarks and the last one, an emoji of fear, when I said I would contact AliExpress.
No professional company responds to its customers the way this company has and I am actually amazed that AliExpress deals with them.
As stated in my messages I would like a full refund and I am happy to return the item if they provide their address and postage costs.
You can view my messages to see how this transpired.

I ordered two products one of which I canceled and the seller still sent so I returned it. The other product I never received. The issue is the card I ordered from has been closed. The account is closed so I can not get my refund. I spoke to many many Ali representatives and they all gave me different options, to which were all lies. I also spoke to the bank and no they can not transfer the funds to my new bank because the money was automatically rejected and returned to Ali express. Now Ali says no they will not give me credit or merchandise in exchange. One said too bad it my problem with the bank. Another offered a coupon. Another to request merchandise in exchange for the money. All lies became 2 months and I'm still with no money and no merchandise. You all need to change the refund options if you keep the money at least give us something in return. It's ridiculous how you all take the money and say figure out how to get it back. I spoke to a girl today from Ali named Clarise super rude. Told me to wake up. I wasn't going to get anywhere even if I complained. Well I'll be sure to never order again and blast Ali on every social media to lose business if thats what you all need to wake up!

The service I have been provided for an ongoing dispute is absolutely worthless. The dispute has been extended 3 times, each agent gives different information and just tells me to wait for another week, and at one point they even made fun of me. My money has been taken and nobody is dealing with this accordingly.
They also advise you they dont have managers and supervisors...

I'm waiting for my oder last 60 days a go till my delivery not come
I'm soo sad it to bad service
I have my (youtube channel) i'm doing unboxing the product
I'm not satisfy it's such a bad service I have experience with aliexpress

This is a last time i'm complaining whether you solve my problem or refund my money it's a first time i'm sopping with aliexpress and it's very bad experience

I orderd the item. But I did not receive the item.. Then I opended the dispute n mu dispute was removed by them from the screen.. Then I had had text them they said me to wait n did so.. N finally it has been too long they are not ready to return my money nor they want to send me the item.. This is the first store I have ever visted n found the service mean n 3rd class.

I'm a dropship. I made 8 orders from this store.
Until now 5 of orders was sent a fake tracking number.
Items have never been received. No products were shipped.
I'm sure that the other of my orders were in the same situation as a fake tracking number.
It was a big mistake ordering from this store. Totally ruin my business.
The store is not honest.
Ali should consider this shop behavior. Ali will be discredited in the long-term.
It is a danger to the seller society. Their inappropriate behavior should be stopped immediately.

I was charged two and I really don't understand how? This is ridiculous! Can I have my refund back because this is not on you guys are scamming m/cheating people and it's unacceptable and it's hard to reach you especially for someone who is in South Africa wow I'm disappointed. Please get back to me with my money! You charged for the product I had purchased I understand that. But the second billing what was it for?

Complain about store
https://www.aliexpress.com/store/3212115?spm=a2g0s.9042647.0.0.24614c4d035v2V

This seller didn't send me the items that I paid for! First he asked for an extra payment, he told me that the shipping company raised the transportation cost ( photo atached with 0.22 USD extra fee). I agree to pay. I ordered 4 items from this store, as you can see in the picture atached, but he send me only one, the cheapest one. I agreed with package arrived at the destination for the reason that one product arrived at me. Then I wrote to the seller that I got only one product out of four, and he told me to agree with expand delivery time, because it can take a little bit longer for some products to arrive. When the "open dispute" period was finished, the products didn't arrived, so I contacted the seller, and I got NO ANSWER. (I put the photo atached with the chat ). Now, more than 6 months, the products didn't arrived and I want my money back for the products that I didn't received (10.33 USD), or the products to be sent again from this seller. Please help me to solve this problem.
Here you have the details of the order :
Order ID: [protected]
Store name: MUQGEW BABY Store

Sincerely, Alina.

I orderd a bleder motor 9525 that was delivered but found that it is to weak to do the work. I asked if they have a bigger one and they said yes model 9535 idid order 2 of these and tey are on there way. Then I found out that there is a still stronger motor model 9540, I ask them if they have this mtor and they anwered back yes they do. Then I ask them to put this on there store list because I want to order another 2 off these motors. They said they will do. They never did this and now they dont respond to my messenges at all they ignore me they read the message but dont answer. The order no [protected]

Dear sir/mrs.,

I ordered a 600x700 mm infrared mirror heater but recieved a bigger one that does not fit in my bathroom (1000x600 mm) and has the wrong plug too (UK model). Communication about this matter was very complicated so far. I want to return the item and have it replaced by the one I ordered in the first place. But the seller wants me to send it to China, while it was sent to me from the UK. The cost of shipping alone is far higher for me than the value of the heater. So now I am stuck with a useless appliance. Please help to find a feasible solution!

For your information: the deal was made through Aliexpress on August, 18.

Order ID: [protected] View Detail

Order time: 07:25 Aug. 18 2019

Store name: Ecoart Heating Green

View Store | Contact Seller

Order amount:

$ 145.00

Honma golf driver cracked. Seller only made partial refund. Still owe $44. Contacted AliExpress via chat and they promised to pursue matter with seller. More than a month have passed and still no sign of refund or any contact by seller or AliExpress. Tried to contact AliExpress chat again but kept looping me for an order number which it won't accept as it's more than 6months old. Terrible customer service! Terrible chat which is really a robot. Just cannot get to a real person. Not a responsible company! No follow up to what was promised!

Even though 82 days passed after purchase, Aliexpress extended buyer protection time 25 days without my permission. (reasoning customs regulations change).

but according to tracking information, item has arrived in my country on 2019-08-28 (82 days passed after purchase) and passed through customs in 1 day.

Since it took too long time to arrive, I have bought this item locally and do not it it anymore.

Aliexpress refuses to give my money back.

I canceled the order immediately after I have submitted it. I didn't have my money back.
Seller says itis not responsible because they never received money. Please AliExpress give my back my money.
My bank says that the refund must be done by AliExpress
Please can give gme back my $25, 88 asap ?
I'm starting to think it is a trap when money back is due from AliExpress.

I ordered watch from them (Order ID-[protected]) about two moths ago (08:55 May. 31 2019). I didn't received the item. So I complained it to the seller. He said product arrived to Sri Lanka. Then I called Sri Lanka Postal Department and also asked from the postmen. Both parties said they didn't received my order so please tell the seller to check post office in their county; which is China.But until now I got no reply from the seller. I love AliExpress a lot. So please don't make me disappointed. Cause I don't have much money to make another order. Please check this asap.

I have 2 package that I was bought from aliexpress. From the system the package arrive in place but they never arrived. Other packages was send as a second time... But I dont know where they drop my package. Was it drop on pasific ocean? I can't open dispute because the seller didn't responsibility. They even not read my complaint messages. And the other one I should pay if I want the same product. I already 2 months and they never arrive in my place.in future I have to be aware with yanwen or aliexpress. I can't complain directly by chat to aliexpress. Only machine... Gosh. What the hell service.
My yanwen number are
S00000022268275 and S00000022061831

Good day, I will like to make a complain about a seller Fairy Mall from whom I bought a diaper bag made payment of 15.98 via aliexpress pay and the seller later sent a message to me to make additional payment of 1 dollar which I declined, the seller however said I should cancel my order by clicking on others, but I insisted I will cancel the order stating my reasons for the cancelation, the seller however refused to agree to the cancelation after I have canceled the order the seller the later shipped the order and sent a wrong tracking number to me and I complained to the seller, I was told to open a dispute that the tracking number I was given was incorrect. Knowing fully well that I can open a dispute until after 10 days of shipping. I see this as wickedness and injustice. This happened on the 26th of August 2019 the order ID is [protected] tracking number RU 292405353NL. Aliexpress is getting worse by the day, this is my second encounter this month but this one I won't let it go. Thanks

Hi all,

I did an order that was cancelled after few seconds from issue.
The vendor says they refund me but money was debt on my creadit card account with the attached description:
Www.aliexpress.com - london
Onlyne Payment

Now I don't have this money back and vendor says he already refund me.
Please AliExpess shoud proceed with refund asap.

Regards
Fedele Camuto

Shipped wrong item and complained to seller, who claimed they didn't know about return, even though there was a guarantee on page. Ended up chatting with aliexpress' customer service 6x, each time getting the runaround until agent finally understood problem. Did it get solved? No luck. Aliexpress closed my dispute, leaving me without a way to return item I didn't order