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Consumer Complaints & Reviews in Rochester, New York

Victoria's Secret Greece Ridge Mall / lack of handicap accessibility

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J. D'Ovidio on Dec 7, 2018

My husband and I stopped in PINK to purchase a GC on 11/30/18. We were in line behind a gentleman in a motorized wheelchair. We finished roughly the same time. In order for this gentleman to be able to leave the store, my husband and I had to move mannequins, baskets and displays. It'...

Chili's Grill & Bar located at Elmridge Center, Greece, NY / food not cooked well

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Mili Calvo on Nov 10, 2018

I visited the above mentioned restaurant on November 10th, 2018 around 5:00 pm. I ordered the sizzling chicken fajitas, without red peppers and cilantro. They took half an hours to serve the meals, there were three of us, two with fajitas and a salad. When the two fajitas arrive at our...

Dollar General / manager and store issue

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jennifer conte on Nov 4, 2018

Hello, I am so shocked to have seen this stores manager today. First off, the store is a mess. I have taken photos of a bucket of dirty water with a mop in it, at the front door. There was a glass broken by a customer that stayed there for over 10 minutes and was still there when I left. An...

Burger King / king rodeo burger

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Rodeoburger on Oct 26, 2018

I recently went to a local Burger King in Rochester, New York and ordered a take-out for a King Rodeo Burger, which I had ordered multiple times earlier in the summer of this year. When I got my food home, the burger I was given was a single patty with one onion ring and a squirt of...

YMCA / customer service rep

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Nathan Pinckney-Owens on Oct 22, 2018

On Saturday October 20, 2018, My wife and I attempted to turn in some documents required for membership with the YMCA. The front desk agent was extremely rude and very disrespectful. The agent attempted to open a sealed envelope that was clearly listed as confidential. When my wife asked...

Burlington Coat Factory Direct Corporation / horrible customer service

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Drinka Louise on Oct 12, 2018

First and very foremost the Greece Burlington location is very disorganized I was told it was because of the new inventory but I been there quite a fews I mean how long does it take to remodel a store it's been like this for like 2 months. The problem wasn't on the floor the sale...

Kentucky Fried Chicken [KFC] / drive thru

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rubyblue7777 on Oct 11, 2018

Been to drive-thru at this location 2x in 2 weeks and had my order wrong 100% of the time. $5 thigh/drum Fill Up odered both times; asked for extra crispy thigh &wing with Cole slaw instead of potatoes. Told no problem. First time got thigh & drum- the rest was fine. This time got thing...

Red Robin International / customer service

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Maggie487 on Sep 24, 2018

Went to Red Robin in Henrietta. As I was sitting with my family, I overheard what I assume to be a manager belittle an employee there. As if his insults weren't bad enough, he was using inappropriate language- in front of my children and other customers. It was actually quite...

Charter Communications / internet

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greenlightplease on Sep 19, 2018

Internet speed is 30-35% slower than advertised. I consistently get 65 -70 MBPS. when the advertised speed is 100MBPS. No one at spectrum seems to no why. there only explanation is 100mbps in not guaranteed. Only a suggested max. Therefore it is my opinion that I should only have to pay...

Sam's Club / Sam's West / cell phone

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live2011 on Sep 17, 2018

I purchased an I phone at the sams in greece, ny elm ridge plaza before they closed the employee who took care of me gave me the phone and swore it was a verizion phone, well I did not think any thing of it, so I just recently tried to turn the phone on and I was made aware that it was a...