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Spotify Complaints Summary

2 Resolved
55 Unresolved
Our verdict: If considering services from Spotify with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Spotify complaints 57

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10:39 am EST

Spotify Smart shuffle turning itself back on

Options I have personally selected change back to undesired ones so you can insert any crap you want. When I turn off all random, why after 60 seconds does it automatically revert to smart shuffle? Drive your forced crap elsewhere you arsehole [censored]! How about you make it work properly or just remove the [censored]ing option if you will ignore your clients selections?

Claimed loss: 1 hour so far trying to make your program do what it should and untold damages to my struggling mind, failure to play my pre selected song order that I NEEDED is <span class="replace-code" title="This information is only accessible to verified representatives of company">[censored]</span>ed with in complete dissregard of my choices!

Desired outcome: Don't change my selections for your own dishonest purposes you scummy [censored]!

Confidential Information Hidden: This section contains confidential information visible to verified Spotify representatives only. If you are affiliated with Spotify, please claim your business to access these details.

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3:29 pm EDT
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Spotify Best footwear canada

This company ripped me off sending me something totally inferior to what they were advertising for weeks.

It “arrived into” Canada again misleading a comment in a forum implying they ship in Canada.

Pictures show what I got versus what they’d advertised. I had been so excited anticipating the shoes. So crushed when I saw the crap they sent. Pleather and cheap.

They state they cannot refund because it was a sale item. Offered to send me another product but I have to pay taxes and shipping.

BS! They did NOT SEND a e what I’d ordered!

They DID NOT live up to their end of the sale. They owe me my money back.

This is nothing short of deceptive advertising and consumer rip off.

Fraud.

Desired outcome: I want all my money back immediately.For some reason the pics I add below aren’t showing. I can prove via the pics. Please help.

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8:00 pm EDT
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Spotify Disappointed with Spotify's Customer Service and Free Hulu Offer

I've been using Spotify for a long time now, and I gotta say, I'm pretty happy with it. I've been a Premium customer since 2013, and I've never had any major issues with the service. But let me tell you, I was pretty stoked when they offered me a free Hulu subscription as a perk for being a Spotify user. I upgraded to a family plan for a while, but then I switched back to the Premium plan. That's when things started to go downhill.

Spotify told me that I no longer qualified for the free Hulu offer, which was a bummer. I mean, who doesn't love free stuff, right? But what really got me was their customer service. When I tried to reach out to them to express my dissatisfaction, I was stuck on the live chat for almost two hours. There were so many lags and disconnections that it was almost impossible to get anything done. And to make matters worse, you can't even call them for support.

Honestly, I'm pretty disappointed with the way Spotify handled this whole situation. I mean, I've been a loyal customer for years, and this is the thanks I get? It's a shame, really. I'm even considering switching to a different music streaming platform because of this. I mean, who wants to deal with terrible customer service, right?

Overall, I still think Spotify is a great service. I love being able to listen to all my favorite songs and discover new music, and the Premium plan is definitely worth the money. But if they don't step up their customer service game, they might start losing customers like me.

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Is Spotify legit?

Our verdict: Complaints Board's thorough examination reveals Spotify as a legitimate entity with notable strengths. Despite a 3% resolution rate on customer complaints, which invites a closer look, Spotify stands out for its commitment to quality and security. Clients considering Spotify should delve into its customer service record to gauge compatibility with their expectations.

Spotify earns 91% level of Trustworthiness

Perfect Trust Endorsement: Spotify achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Spotify has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Spotify has registered the domain name for spotify.com for more than one year, which may indicate stability and longevity.

Spotify.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Spotify website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Spotify.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Spotify.com you are considering visiting, which is associated with Spotify, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Spotify's website appears to be focused on art and entertainment. While this can be a great source for finding creative inspiration, it's important to verify the legitimacy of the site and its content before investing time or money. However, it's important to take the time to research the site and verify its legitimacy before making any purchases or investments.

Spotify as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Spotify have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • While Spotify has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 57 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • That one spotify.com is embedded within another website. Beware of embedded websites. Scammers may use them to trick you into visiting fake sites. Verify authenticity before entering personal information and research the site for safety
  • Spotify.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The spotify.com may offer a niche product or service that is only of interest to a smaller audience.
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6:29 pm EDT
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Spotify Spotify Review: Unauthorized Charges and Poor Customer Service

I gotta say, I'm pretty disappointed with Spotify. They went ahead and charged me without even asking me first! I mean, what gives? I didn't get any heads up or anything. And when I tried to get my money back through PayPal, the info they gave me just wasn't enough. It's like they don't even care about their customers.

It's not right that they just took my money like that. It was an unauthorized transaction, plain and simple. And now they won't even give it back to me! What kind of business does that? I feel like I've been robbed.

If you're thinking about trying out their premium services with a free trial, I'd say think again. Even if you cancel, they'll still find a way to take your money. It's like they're trying to scam people or something.

I did some digging around on Sitejabber, and it turns out I'm not the only one who's been ripped off by Spotify. It seems like they have a real problem with communication. Why can't they just let people know ahead of time that they're going to take payment? It's not that hard, is it?

Overall, I'd say you should avoid Spotify if you don't want to get ripped off. They don't seem to care about their customers, and they'll take your money without even asking. It's just not worth it.

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4:49 pm EDT
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Spotify Spotify Family Premium: A Greedy Mess

I've been using Spotify for a long time now, and I gotta say, it's been pretty good overall. But then I decided to upgrade to the Family Premium version, and that's when things started to go downhill. Suddenly, out of nowhere, Spotify kicked every member of my family off the plan. And let me tell you, these people live with me! I was pretty ticked off, to say the least.

So I tried to resend them the link, but Spotify blocked them for a whole year! Can you believe that? I paid extra money for up to six licenses, and now they're dictating how and who can use them. That's just not right, if you ask me. If I'm paying extra for these licenses, it shouldn't matter who I share them with, family or not.

Honestly, Spotify's greed has really turned me off. I ended up downgrading my plan to a single version because of this whole mess. I mean, come on, Spotify, you're supposed to be making things easier for us, not harder. In your attempt to be greedy f*$#s, you lost out on some serious cash. Good job, Spotify.

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Spotify Great Audio Quality and Music Selection, But Terrible Customer Service

I've been using Spotify for a good ten years now and I gotta say, it's been a pretty sweet ride. The audio quality is top-notch and I can find MOST of the music I'm looking for. I'm into some pretty underground stuff, so it's not always perfect, but hey, it's still pretty good. And the price is decent, too. Plus, I got Hulu as an added bonus for being a long-time customer.

BUT, let me tell you, their customer service is absolute garbage. I recently upgraded from premium to premium duo and they took away my Hulu without any explanation. They didn't even warn me that this would happen when I made the switch. And when I reached out to customer service, they were no help at all. They couldn't switch it back for me, even though it had only been a week since the switch. And get this, there's no phone support! So I had to rely on the chat function, which was a total pain.

I've got the screenshots to prove it, too. After ten years of being a loyal customer, this is how they treat me? It's pretty disappointing, to be honest. But I guess I'll stick with Spotify for now, since it's still a pretty good service overall.

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Spotify Disappointed with Spotify's Customer Service and Subscription Policies

I've been a subscriber of Spotify for a long time and I gotta say, I was really happy with my subscription. I had this sweet deal where I got Hulu and Spotify together for a great price. But then, just two days ago, I lost my credit card and had to cancel it. And what do you know? Spotify went ahead and cancelled my subscription too, just because they couldn't process the payment. They didn't even give me a heads up or anything, just straight up cancelled it.

So, I tried to chat with a rep to sort things out, but it was a total waste of time. They kept saying that they didn't cancel my account, but that the payment didn't go through and that's why it got cancelled. Like, come on, can't they see that it wasn't my fault that I lost my credit card? They just don't seem to care at all.

Now, the only solution they're offering me is to resubscribe, but that means I'll lose my Hulu bundle. And honestly, I'm just so disappointed with how they've handled this whole situation that I don't even want to use the free version of the app anymore. I'm definitely switching to a different music app.

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Spotify My Experience with Spotify: Lack of Variety and Functionality

Spotify? Tried it three times, and it just ain't my jam. I mean, I gave it my best shot, but it just didn't cut it. Every time I tried it, I had some trouble or another. And the worst part? It just didn't have enough variety. I mean, come on, I don't want to hear the same songs over and over again in a short amount of time.

Now, I'm a simple guy. I just want a music service that works well in my car. I don't want to be fiddling around with my phone while I'm driving, you know what I mean? But Spotify just couldn't deliver. It failed me on local errands, and it failed me on the highway. And sometimes, it would just go off on a totally irrelevant tangent. Like, what's up with that? One minute I'm listening to some sweet tunes, and the next minute, it's playing folk music in a foreign language. I mean, it's kind of funny, but it's not what I'm looking for.

So, I cancelled my subscription after three days into another free trial. I thought I was done with it for good. But then, a week later, I noticed that the subscription fee had come out of my checking account. What the heck, man? That's not cool.

Anyway, I switched over to Google Play, and so far, it's been pretty darn good. No complaints here.

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Spotify Spotify's Gift Card Policy is Bogus and Customer Service is Trash

So, I got this Spotify gift card for my cuz. I know they're into Spotify, so I figured it'd be a good gift. But, turns out they got that student premium subscription, and Spotify don't let you use gift cards for that. I hit up Spotify support, and they told me to switch to regular premium, use the gift card, then switch back to student. But, that's whack, cuz the regular premium is twice as much as the student one. I asked why they do this, and they didn't even respond. Like, what kind of customer service is that? Spotify, you need to step up your game. This policy is straight up bogus, and your customer service is trash.

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Spotify Spotify Review: Great Music Library, Terrible User Interface and Glitches

Spotify has been around for a good 10 years now, but it doesn't seem like they've made any upgrades to their user interface. It was bad before and it's still bad now. Their customer support is just okay, and it seems like the teams don't really know how to help users out. The CEO is always pushing musicians to release new music, which can really affect the quality of the art they create. He seems like a greedy, out of touch person.

The app is always glitching out, crashing, and just not working right. This has been going on for years, but I just tried to ignore it. I contacted support, but they didn't really have anything helpful to say. I eventually gave up and made a new account, but they didn't tell me that my username would change from a short, easy-to-remember name to a long, random string of letters and numbers. The whole service is so buggy, but Spotify is just too big to fail at this point. They don't really care about individual users anymore.

Despite all of this, I still use Spotify because it's the most popular music streaming service out there. It has a huge library of songs and playlists, and it's really easy to find new music to listen to. The app is also pretty easy to use, even though it's not the prettiest thing in the world. I just wish they would fix all of the bugs and glitches so that I could have a better experience.

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Spotify Spotify's Support System is a Total Mess: A Frustrating Experience

I've been using Spotify for a long time now and it's been great, until today. Out of nowhere, I got logged out and trying to get back in has been a real headache. I know it's not their fault that I forgot my password and used a different email, but the support they offer is just ridiculous. I mean, come on, they're a huge company that's been around for years and they don't even have a call center? Instead, they have you message a robot on their support site, which was a total waste of time. The site was a mess, confusing, and hard to navigate. I had to figure out everything on my own, which was frustrating.

Finally, I managed to create a new account and decided to sign up for premium. But then I saw a message that said "you can't upgrade to premium in the app. We know, it's not ideal." Well, that's great, but how am I supposed to upgrade then? There were no instructions anywhere. It's like they don't even care about their customers.

When everything works fine, the app is actually pretty good. You get to listen to all the music you want for a decent price. But when it comes to managing your account or getting help when you need it, forget about it. I wouldn't recommend Spotify to anyone who needs reliable support. They get a zero out of ten for that.

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7:52 am EDT

Spotify Soundtrap

Well this is a digital recording suite essentially. I tried it out oh about A YEAR AND A HALF AGO. and I haven't used it since. I canceled it shortly after I got it.got billed again?must just be a mixup n in the system. I cancel again. I get billed again.this exchange goes on for about a year, then in addition to canceling I'm writing angry letters to Spotify, and soundtrap, and my bank, no matter what I do I cannot cancel this service, Noone will answer me, and Noone is offering me the refund I'm entitled to.

Desired outcome: I want all the money they took from me against my wishes, and then some for the mental anguish this nonsense has cost my wife and i.

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Update by Matt colton
Apr 24, 2023 7:58 am EDT

Well this is a digital recording suite essentially. I tried it out oh about A YEAR AND A HALF AGO. and I haven't used it since. I canceled it shortly after I got it.got billed again?must just be a mixup n in the system. I cancel again. I get billed again.this exchange goes on for about a year, then in addition to canceling I'm writing angry letters to Spotify, and soundtrap, and my bank, no matter what I do I cannot cancel this service, Noone will answer me, and Noone is offering me the refund I'm entitled to.

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7:18 am EDT

Spotify Playlists

I have to sit through three ads in order to get "30 minutes of free listening." Fine, but afterward I start listening and I'm force-fed songs that I DIDN'T PUT ON MY PLAYLIST. I skip them so I can listen to my selected playlist; when I've skipped six, I'm not ALLOWED to listen skip anymore thus being blocked from listening to MY PLAYLIST. So I basically DIDN'T get to listen to my songs for "30 free minutes." I have a playlist that is the exact amount of time I need for my morning run and I don't get to listen to it because Spotify is putting other songs on MY list and BLOCKING me when I don't want to hear what I didn't select. It's like ADDING ADS (unsolicited songs) within the "30 free minutes." What a SHAM.

Desired outcome: If you make people sit through ads to listen to their playlists, LET THEM LISTEN TO THE SONGS *THEY* SELECTED!!!!!

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1:24 pm EST
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Spotify Spotify

Hello, I am having issues playing my playlist, which I made two lists.

My blues playlist says "nothing playing" , although I can see green bars moving up and down on right menu( home screen)

Also, can I remove individual songs from a download where I have to download multiple songs? I don't see how to do this. I have downloaded singles when offered, but I have a lot of songs that I don't want in memory.

Desired outcome: Fix problem, or I may cancel service.

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7:19 am EST
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Spotify spotify app

I have been paying £9.99 for premium access since August 2022, as a direct debit, which I have never been able to receive on my app .Despite going onto Live chat and trying to problem solve my end myself . To no avail . Very Very frustrating

email - [protected]@yahoo.com

mobile - [protected]

name -Kerry Mountjoy

username - 31hhckmycs2xod37zyr3bdt2ka6i

Desired outcome: I cancelled my DD today. I am still paying for something I cannot use, Id like you to refund me for 5 months pint please .Compensation for the stress and lack of support Spotify.

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5:12 pm EST

Spotify Spotify

I do not understand why Spotify is doing this to me. I am a paying customer of Spotify premium. Every time I hit shuffle on any of my playlists, it will only play one song and then it ceases to play any music until I click on another song. This has been since 12:15pm on November 29th, 2022. I have tried everything. I logged out then back in again. I restarted my device. Nothing is happening. Please help. I hope this issue is resolved soon. I need my tunes.

Desired outcome: I would please like this issue to be resolved as soon as is possible. I would like to be able to listen to my playlists on shuffle again.

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S
STOP begging 4 likes
, US
Dec 15, 2022 5:16 pm EST

Stop paying, duh!

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8:47 am EST
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Spotify Complaint

Hi I need help. Spotify has been deducting money out of my bank account and I don't have an active subscription with them. I even went as far as stopping my bank card just yesterday 12/11/2022 and made a new card, today 13/11/2022 Spotify debited me again. Please help me resolve this cz seemingly every week they attempt debiting me for a service I don't even use. This is fraudulent in my eyes

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9:04 pm EDT

Spotify Services of premium

My Spotify premium, Keeps stopping and starting the songs while I am playing them on my playlist, when I am a paid customer.

your services lack in quality service in this area

To contact me further, email [protected]@hotmail.com, to respond to this issue. Also certain songs have been made unplayable selectively from my playlist when they were playable. I shold hope that spotify is not being used for prejudice or discriminated services towards there customers such aas myself.

Desired outcome: fix the problem and check as to why it conitinues to have this issue

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Update by Sian Simeon
Nov 04, 2022 9:14 pm EDT

Not allowing for my music to keep playing on my selected playlists. is this discriminating services. I am a paid customer and experience this every month.

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S
STOP begging 4 likes
, US
Dec 15, 2022 5:17 pm EST

Stop paying them, smmfh

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6:22 pm EDT
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Spotify I am disputing agreement of release of royalties Spotify may owe me. Streaming of Copywrite work, misleading information about payment of Royalties

I was in a Multiple million $dollars Law Suit with Spotify brought by David Lowery and Melissa Ferrick in [protected] of February 15th, Spotify USA, Inc case # 1:16-Cv-08412-AJN David Lowery, et,Al v Spotify Case #2: 15-cv-09Q29-(BRO-RAO)

I mailed in many track ID numbers and the title of my songs, however in Feb. I was told I had no Royalties coming. MLC sent me A Legal notice say Spotify Identified me as the owner of One or more works, and that I had an agreement with Spotify to release them of any Rpyalties owed me. This is not true I never agreed to release Spotify of any obligation of Payment. I received this notice on the 16 of Sept. Originally Oct. 5 2021, Which I never received from Spotify or anyone else.

Desired outcome: If I am owed Royalties from this case I respectifully like to have them. The track # sent me is S46290597. When I went into the link to the posted info it indicated at lease 3 of my songs are in volved.

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3:27 am EDT

Spotify Worst app in the history of apps

When by some miracle the app is actually working, it still plays ads, even if you pay for Premium. 80% of the time it's not working at all; not opening, or worse; not closing. It just keeps playing the music and there is nothing you can do about it. I cannot get my head around this, how is multi-billion dollar company not able to produce a decent app? Why?

Desired outcome: An alternative to Spotify that at least has a half-decent app

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Overview of Spotify customer experience

Spotify, the popular music streaming service, has been receiving a lot of negative feedback from its users. Many consumers have reported issues with the app's functionality, including frequent crashes and slow loading times. Additionally, users have complained about the limited selection of songs available on the platform, as well as the high cost of the premium subscription. Some users have also reported issues with the app's user interface, finding it difficult to navigate and use. Overall, these problems have led to a frustrating experience for many Spotify users, and have caused some to switch to other music streaming services.
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