Consumer Complaints & Reviews in Lexington, Kentucky

Boost Mobile / Boost Worldwide / slow service

Jan 23, 2019

By far Boost Mobile is absolutely the slowest mobile service I have ever had. I only get 1 bar of reception anywhere I go, I can't talk on the phone and browse the internet at the same time, and I get tons of dropped calls. It's sad I'm on an iPhone but can't use it to full capability due...

Portrait Innovations / studio experience

Jan 5, 2019

Horrible experience second time in row for milestone pics last time n September girl was falling aslee no props they were out of everything! This time I had asked ahead of time to be sure Christmas background would still be available and told yes got there she said they took it down two...

Fazolis System Management / service

Dec 19, 2018

I stopped at your Richmond Road store in Lexington on my way back to work on my lunch break. I only work about 30 seconds driving from that particular store. I got there at around 1pm and ordered pretty much immediately. I ordered Soup and Salad. Long story short 40 minutes later I get my... / Deal Man / jacket ordered, never delivered

Dec 10, 2018

The item with the tracking number LN289833799CN was delivered to the wrong address. I live in Lexington, KY, my package was delivered to Braintree, MA. It has taken me a while to track it down. The post office told me that you all mislabeled my package, causing it to be delivered to the...

Sears / credit card

Nov 29, 2018

I wanted to update my kitchen so I thought I'd get an estimate for refacing the cabinets and new countertops. After going through the finance options I declined them and told the salesman I'd just go to my bank and borrow the money at a lower interest. Well when I get to my bank they tell...

Meineke Car Care Centers / refund

Nov 27, 2018

2/2018 my SUV was taken in for routine oil change wobbly tire, they added a timing chain as recommended change, we agreed paid 2267.30 from there to 9/31/2018 my car was kept in their shop, we were lied to, saying they were working on it an we would be in the lot staring at it. We even...

Dish Network / / hooked up hopper and tv & hopper do not function correctly

Oct 15, 2018

Account [protected] Robert Lyons. After being a DISH customer for 19 years I upgraded to Hopper on Oct, 12, 2018. Equipment installed and technician left after hooking up the system. My systems turns off both TV and Surround system when turning off TV with remote. Turning system back...

Taco Bell / terrible customer service

Sep 29, 2018

We placed an online order we arrived 35mins before closing and nobody would answer us they all hid from any windows you could smell pot all around the building we waited 10 mins in drive thru with no response this is the 3rd time we have tried this taco bell and everytime has been the same...

Thorntons / customer relations

Sep 28, 2018

I moved into a new neighborhood( for me) 2 months ago in Lexington, Kentucky. I have always been a Speedway customer, but because it is so convenient I have almost exclusively shopped at the neighborhood Thornton's(located on North Broadway @ Loudon) for gas, soda and cigarettes. The staff...

Shell / new shell fleet card

Sep 20, 2018

Westchester on the Circle Apartments (acct#:[protected]) Our office has requested new Fleet cards for members of our staff. This request was initially made on 8/28/18 and we have still not received the cards as of 9/20/18. In order for our office to be able to properly function and serve all...

Geek Squad / drivers

Sep 13, 2018

Geek squad box truck, about cause me to wreck with my child in the car, was driving down new circle rd approaching the Nicholasville rd off ramp, and instead of letting me get over the truck decided to speed up so I couldn't get over and I just about collided with the off coming cars, then...

Nike / colin kaepernick as spokesperson

Sep 4, 2018

As someone who has been very loyal to Nike and its products for the past 30 years in purchases for myself and my family, your decision to make CK your new spokesperson will eliminate me from ever being a future customer. I probably spend between $800 and $2, 500 each year on your product...

Dairy Queen, Virginia Avenue, Lexington, KY / free blizzard app/coupon

Sep 3, 2018

We went to Dairy Queen on Labor Day at approximately 8:15pm to get a free blizzard fir my 16 year old Son who had downloaded the app. He presented it to the gentleman at the drive thru and he wouldn't give him the blizzard free. He didn't offer any suggestions on what he needed to do with...

McDonald's / general manager at nichlousville rd

Sep 3, 2018

Too maybe concerned I'm a regular customer that eats every day at McDonald's on nichlousville I've been watching and still watching things that general manager you all have is really disrespectful towards his employees I'm going to report him to the BBB as soon as I get off work I'm tired...

McDonald's / about the general manager

Aug 28, 2018

Someone needs to really step up about the general manager yelling and been disrespectful towards employees get rid of the non sense.if don't nothing change ill just have to call corporate office about it it seems like there's a lot of favorite tisim going on there it's not right at all if...

Waffle House / waitress - waffle house lexington, ky

Aug 26, 2018

I am a huge fan of Waffle House but I may not be showing up to the one near me anymore. A waitress there has been bullying me (and me specifically) whenever I go there. She won't let me play songs on the Waffle House jukebox (she runs over and blocks me from playing anything), she refuse...

Kentucky Fried Chicken [KFC] / customer service

Aug 22, 2018

I just left the KFC on Richmond Road in Lexington, KY. When I pulled up to the drive thru the woman immediately said "Order when you are ready" in a very rude tone. No greeting, Nothing just "order when you ready". I proceeded to order and waited a few before she again said "order when you...

Taco Bell / beef taco

Aug 6, 2018

I know it's just a beef taco and really cheap but as you see in the photo... didn't know that cheap. Like really? It was all shell fam.. I'm mind blown how someone thought this was a solid taco job.. on another note, I ordered online so I could just go to the store and pick it up.. but...

Speedway - Tatescreek Road - Lexington, KY / rude workers in a crisis

Aug 2, 2018

My daughter locked her keys and phone in her car. I was trying to get her help; however, I am in a different state. I tried to call the gas station to ask if she was still there and to let her know if was still working on finding her help. They were very rude would not even look to see if...

WageWorks / claims denied on a regular basis

Jul 31, 2018

Wageworks began managing the Retiree Reimbursement Program for my employer as of 1/1/2018. Prior to this date, there were absolutely no problems or complains with the company managing this program. Claims were processed and reimbursed promptly. We were told there was to be no change in...

Captain D's / service and food

Jul 26, 2018

I visited captain ds as I proceeded I notice manager was outside smoking then the lady said one moment pls I'll be right with you so I said ok so the manager told the lady you need to take her order which was great which a day or so before that I visited the location and waited 22 minute...

Sun Tan City / unauthorized credit card charges, lack of customer support, shoddy technology, impossible to cancel

Jul 9, 2018

I unwittingly purchased a membership subscription from the Sun Tan City on Richmond Rd, in Lexington, KY when I came to the store on May of this year with a gift card I received for Mother's Day. I mentioned to the sales staff that I just wanted ONE visit. The salespeople working that day...

Rent-A-Center / living room set

Jul 7, 2018

This is my first time renting from Rent a Center, at first everything was cool but I started receiving free payments after every fifth payment of 185.00 (every two weeks)y wife called me and told me that she got the email saying we got a free payment, so I was cool with that and called...

Steak 'n Shake Enterprises / ignoring customers as they enter the restaurant

Jul 6, 2018

I decided to visit my local steak'n shake last night (7/5/18) for a quick bite to eat. I decided to park and go inside to place a to go order. Upon walking in, I noticed the immediate backup of people waiting to be seated. Backtracking a bit, before I went inside, I sat in my car and...

Thorntons / wanda jones at 40502

Jun 27, 2018

I have been a loyal customer to the Thornton's on Richmond Road 4/11 years at went many times out of my way to come to that store today while in the store I encountered what I didn't expect from this location I was on the phone with my child who calls me because I work three jobs as a...

Panda Express / 3 different meals

Jun 22, 2018

I went with a co worker to a panda express on Nicholasville rd Lexington ky (We usually do on the weekends for our dinner for the company) everything was ok we got our food, we asked for some sauce he gave us our food and sauce we left about 8 mins later noticed we did not get the credit...

Virtual Marketing / alison virtual marketer

Jun 18, 2018

I love using letgo and have done well but as of 2weeks ago I'm constantly contacted by ALLISON virtual marketer wanting to help sell my goods. I don't need her or want her aggravating me. I've blocked her and still I will get up to 30 messages at once time. She needs to go or I'm deleting my app. I will be so sad to go but this is ridiculous. Thank

American Airlines / cancellation of flights

Jun 18, 2018

I have spent 9 hours at Fort. Wayne Indiana airport today. My flight was cancelled and other flights rescheduled Four times. I was flying to Charlotte for a connecting flight. After a problem with a military plan the airport was shut down for over a hour. I finally got routed to Chicago to...

The Cheesecake Factory / cheesecake factory - curbside to go service - lexington, ky

Jun 16, 2018

The cheesecake factory - net income of more than 100 million while charging customers $76.29 and providing nothing in return. Location: lexington, ky Address: 3545 nicholasville road, lexington, ky 40503 Phone: [protected] On saturday june 2nd we placed a curbside order with thi...

The Cheesecake Factory / ripoff, unethical and unprofessional.

Jun 16, 2018

Net income of more than 100 million while charging customers $76.29 and providing nothing in return. Location: lexington, ky Address: 3545 nicholasville road, lexington, ky 40503 Phone: [protected] On saturday june 2nd we placed a curbside order with this restaurant. Within one minute of...

Cricket Wireless / payment

Jun 13, 2018

I made a payment of $67 on 6-11-18 and it's been pending on my account which the bank says cricket was holding the payment. And by this happening my phone at 12 midnight. I talked to about 4 different people who were no help at all I've never had this trouble before with bridge pay. I wa...

Furniture World Superstore / restonic norwalk spt mattress

Jun 1, 2018

We were told that we had a 30 to 120 days after sleeping on it for 30 days to bring it back if we didn't like it. My husband can't sleep on it because it kills his back as it's too soft. Now the manager says he can't take it back cause they can't resell it. Very disappointed in this store...

Fazolis System Management / breadsticks

May 31, 2018

My fiancee and I ate at the 1840 Alysheba Way, Lexington, KY 40509 location on May 31st, 2018 about 7:30pm. I got a couple of breadsticks to go and we were eating them on the way home when he found a plastic like substance in the bread stick. When we took them the breadstick back and...

Zaxby's South Broadway Lexington KY / dawn customer service drive thru

May 30, 2018

Ordered online and went thru drivedthru 5/29/2018 11:50 am. Didnt realize we had to go inside. Not sure why, but dawn cashier said 5 times that we shouldve come inside in order to get drinks. She said she would do it and said next time come in. So she then proceeded to give us our order...

Toyota Motor Corporation / suspension on '04 toyota sienna rear coil springs.

May 26, 2018

Went to toyota to have recall done on spare tire assembly. On the rack, they noticed both rear coil spring were broken. They told me this is a serious road issue, and could cause problems with sudden swerving! I took my sienna to three different certified garages, and all told me this is a...

Meijer / the store director and the workers

May 21, 2018

I was in the store shopping the other day when I heard the store director John Jacobson making fun of another worker. He was speaking with another worker there as he was making fun of this co worker about how he is dressed. A store director of all people should have more respect for hi...

Buds Guns / firearm ordered is not what was received / refused return or exchange of firearm.

May 11, 2018

An order was placed for item [protected], and the order number was 2426457. This item is 1911 type pistol, that the item number both depicts (photograph) and describes has having metal checkering on the front of the grip frame. My FFL person delivered this item for me on Saturday, May 7, 3018...

McDonald's / manager

May 7, 2018

I came to McDonald's on 5-6-18 at 11:36 pm that McDonalds is open 24 hours only for the lady to tell me they are closed due to having only 2 employees yet they just took a customer's order matter a fact 2 people's order!! Then when i pulled around to ask the lady about it she started...

Hyundai Motor America / front sub-frame corrosion, 2002 hyundai

Apr 30, 2018

RECALL INFO FROM: If that happens, the vehicle may lose drive power to the wheels, and the front wheel may make contact with the fender or wheel well, thereby increasing the risk of a...

Tempur-Pedic North America / customer service/shipping lies and delays

Apr 20, 2018

Was told upon ordering a bed set that it would arrive in a week or two. Mattresses for the split king arrived within two weeks, but I never heard about the bases. I emailed, was given a carrier and tracking number... Which turned out to be wrong! After several phone calls and emails, I...