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CB Health Insurance United HealthCare Services Complaints #2-21
United HealthCare Services

United HealthCare Services review: Customer service formulary and non formulary RX's ( 1 comment)

R
Author of the review
12:43 am UTC
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My husband has been without insulin for over 2 weeks and have had the doctor call in 6 different prescriptions only to be told afterward that it too is non formulary. A wonderful rep at United Thaakirah call the physician this morning to recommend another one and when we got to the store, it too is formulary and I have been on hold for over an hour only to be told their manager would tell me the same thing. The doctor needs to submit a prior authorization and it would be at least another 3 days. I am advising if he goes into a diabetic coma. I will sue them into the ground

Recommendation: find another insurance company

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G. Leannon
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Jul 29, 2026 11:41 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

This is a life-threatening emergency. Do not wait for UnitedHealthcare. Take your husband to the nearest Emergency Room immediately. They will not let a diabetic in crisis leave without insulin. For immediate supply, call Lilly Diabetes Solutions Center at 1-833-808-1234 or check Novo Nordisk's urgent supply program. As a last resort, Walmart sells older human insulins over the counter for about $25 per vial. Once he is stable, file a formal grievance with UnitedHealthcare and demand they cover the ER visit and the insulin he received.

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    9900 Bren Rd E Mn008-T-615, Hopkins, Minnesota, 55343-4402, United States
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