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Again a f%#kin nightmare.
Hand helded device not working, have to get a tow again and they will only tow up to 8 miles after that iv to pay, 5 days iv been dealing with this nightmare because there equipment is pure garbage, no one talks proper english and its impossible to understand them, a 6 year old would be better at their job. They made me wait 5 days to get this device inspected, got a lock out 5 days ago and now they tell me. Iv spoke to quiet a few service sentres and tow companies and they all say they have absolutely nothing only problem, every customer is constantly complaining about the equipment giving trouble and service been terrible, iv giving 1 star (id give zero stars) if I could on every review site that I can find and will on a daily basic until I get refund all lock outs and som compilation, iv contacted nj consumer affaires, the bbb and will continue to blacken there name till they do the right thing and actually get people that know what they are talking about. Do not hire this fraud of a company, they will rob you and they dont care
Recommendation: Run a mile from this company
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That is a complete nightmare and you have every right to be furious. Stop dealing with frontline reps. Call Intoxalock's main line and demand to speak to a "Technical Escalation Manager" immediately, not a general customer service person. Tell them you have a documented 5-day failure and multiple tows, and you want a new device overnighted and a full refund of all lockout fees and tow costs. If they refuse, file a complaint with your state's DMV and the FCC, because interlock devices are regulated. Also, call your state's ignition interlock program administrator directly and explain the device failures, they can often apply pressure. You have already done the right thing by documenting and escalating, now follow through with those formal complaints.