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BudsGunShop.com
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2.2 54 Reviews

BudsGunShop.com Complaints Summary

20 Resolved
34 Unresolved
Our verdict: Engaging with BudsGunShop.com, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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BudsGunShop.com reviews & complaints 54

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11:34 am EDT
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BudsGunShop.com Kimber ultra carry two tone 45acp / firearm purchase

Sold me a used firearm and on top of that it wasn't the firearm I purchase, I purchase a kimber ultra carry two tone 45acp, should have been new, the firearm they sent me had a thumb safety, I don't purchase firearms with safeties, on top of that it look like the firearm was fired many times, it was very dirty, magazine was old and scratched, should have been two magazines, but it was only one in the firearm case, I notified them of the problem they told me to get in contact with Kimber the manufacturer, after I brought a warranty with the firearm, this was a $900 purchase, so I have a old firearm, Don't do business with BUDS GUNSHOP, their dishonest.

Desired outcome: Nothing was done

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11:27 am EDT
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BudsGunShop.com Gun

Ordered a brand new revolver fron them. Picked it up at my local gun shop it was sent to on Saturday. They were busy so we opened the case and briefly looked at the gun thru the clear plastic bag it was in to verify it was the right gun. Upon getting it home and out of the bag I noticed there was no front sight. I immediately called and was routed to their retail store as online was closed. I spoke to Dominick who noted the problem and said to call Monday. I called Monday and was told since I didn't inspect the gun closer at the gun store they would not do anything. When I said I didn't realize I had to inspect a supposedly brand new high dollar gun for problems they said they have it on their listed website and so they are not liable. So I am stuck with a $1000 purchase that is missing parts and which I will not trust my life to carry. I'm going to take a loss and sell as used. I will write it off as an expensive lesson about dealing with online middle men instead of a reputable gun shop. Never again!

Desired outcome: I had hoped they would return this and send me a new gun like I paid for.

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12:10 pm EDT
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BudsGunShop.com Not refunding my money

I saw a rifle online. It was a Howa 6 arc excl lite. The image was different than actual item. Thinking that the OBS was the camo pattern I was looking at. I bought the gun and when it reached the FFL dealer I went to pick it up and saw it was wrong. Called team Buds and had a few words. I didn’t accept gun and the FFL dealer sent it back immediately. So I was kicked off my account and can’t view my purchase history. They won’t refund my money. So having a dispute with my credit card company. Interesting that they changed image the same day as. They have the rifle and my money.

Desired outcome: I only want my refund. The rifle was never touched.

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Is BudsGunShop.com legit?

Our verdict: Complaints Board's thorough examination reveals BudsGunShop.com as a legitimate entity with notable strengths. Despite a 37% resolution rate on customer complaints, which invites a closer look, BudsGunShop.com stands out for its commitment to quality and security. Clients considering BudsGunShop.com should delve into its customer service record to gauge compatibility with their expectations.

BudsGunShop.com earns 96% level of Trustworthiness

Perfect Trust Endorsement: BudsGunShop.com achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for BudsGunShop.com. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

BudsGunShop.com has claimed the domain name for budsgunshop.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Budsgunshop.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows BudsGunShop.com website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

We looked up BudsGunShop.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with BudsGunShop.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 37% of 0 complaints were resolved.
  • BudsGunShop.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to BudsGunShop.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:09 pm EDT

BudsGunShop.com SDS Imports Tokarev TPA 12GA, 2 round magazine

The magazine does not fit my Tokarev 12 gauge shotgun ordered on March 3, 2023. I emailed the company and requested a return label like their website stated I should do to return the item. We then received an email on 3/13/2023 asking if we had opened the merchandise. We told them we had opened it, that's how we know it doesn't work with our shotgun. Their response was that they do not refund for opened merchandise. How are you supposed to know if it will work or not if you can't open the package? Makes no sense! I will never order from this company again. We have been repeat customers up until this happened.

Desired outcome: I would like my money back for the magazine that won't work.

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12:44 pm EDT
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BudsGunShop.com Shipping delay

I ordered a glock42 Apollo.380 on a Saturday. As of Wednesday the following week they had still not shipped it. They said it takes 3 to 7 business days to even ship out which irritated me that it’s takes so long for guns in stock. They charged me 10% fee for all the work they put into charging me and not shipping my item. I will never order from them again.

Desired outcome: They refunded my payment and kept 10% for there troubles of doing nothing to ship

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2:37 pm EDT

BudsGunShop.com Won't Ship Handgun to Military Members

Buds can on occasion have exceptional deals on firearms. That's because you won't actually receive the firearm. I've used Buds in the past for accessories so there were multiple shipping addresses on my account. I tried to purchase a firearm from them but was sent an email stating that they needed to contact me about my order. I called them, and was told that they needed a copy of my orders assigning me to Kansas, or a copy of my Drivers License to ship the gun because it could only be transferred in the state that I reside. Well that's true, but Buds wasn't transferring the gun directly to me, they were transferring it to my FFL, who is responsible for verifying I'm a resident of the state. The sales agent I initially talked to really didn't want to transfer to his supervisor, but ultimately did, and I think that's because his supervisor is an abrasive [censored] who wanted to lecture me about it being illegal to have multiple drivers licenses (I don't), and that I had to have proof of residency, and that I had to provide them that proof of residency (absolutely untrue). I cancelled my order. I'd rather pay more than deal with a fraudulent company.

Desired outcome: I'd like to see Buds lose credibility in the firearms community in the same way that Cheaper Than Dirt did.

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4:39 pm EST

BudsGunShop.com Buds gun shop is uncomfortable, doing business with me

First, I was told they were uncomfortable then I asked him for a specific reason had to ask for a supervisor, because the initial person I spoke with never came off the uncomfortable wording. The supervisor that I believe was still him told me there were past payment issues, which I’ve never had. Meanwhile, I can’t buy the part is 12 gauge semi auto shotgun they have on sale for 169 because they canceled the order then they send me an email asking if I would like to complete my order and then they canceled the order again it’s a clown show.

Desired outcome: I would like to buy the Pardusshotgun that I’ve ordered twice and then cancel twice

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3:39 pm EST

BudsGunShop.com MKA 1919 15rd 12 gauge magazine

I purchased this shotgun Magazine and I was not able to loaded it brand new, because I believed it was damaged in shipping. I had paid for insurance as you can see in my invoice from them, but they are refusing to do anything because I I was passed the 10 days to returned it, but it got damage in shipping.

Order #4575549
Order Date: Wednesday 11 January, 2023Order Total: $103.12
Products
PROMAG MKA 1919 12GA 2.75" 15RD DRUM
(Qty : 1) - (Price : $80.49)
FEDEX Tracking Number: [protected] Review Produc
Sub-Total: $80.49
Shipping to Florida:
1 x Accessories 3 lbs (
Insured - (full refund/replace for items lost/damaged in shipping)
): $17.00
FL TAX 7%: $5.63
Total: $103.12

Desired outcome: Full refund.

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7:52 am EST

BudsGunShop.com Received a used firearm as new

I placed an order on January 5, 2023 for a "factory new" Springfield Saint AR pistol from Bud's. The firearm shipped quickly and was delivered to my FFL on January 10. I was able to go and pick it up on the 12th. With limited time, I glanced at the gun to make sure it was the firearm I had ordered, filled out the background check and headed out to take care of some errands while waiting. I went back to pick the gun up and inspected further. With Bud's reputation, I had no idea that I would find that this firearm had been "WELL" used and appeared to have never been cleaned. I contacted them and informed them of my findings to be told that they test fire the weapon at the factory. I realize that but this was not the case. This gun has had hundreds if not thousands of rounds put through the barrel based on the carbon build up. I don't take issue with buying a used gun but I despise being mislead and then lied to. These conversations had with them were insulting to say the least. I sent them pictures of the dirt, carbon residue, scratches and dings on the gun and they still insist that it is "Factory New"! I have handled, fired and bought guns my entire life! I know a used gun! Hell the very least they could have done was to clean it before passing it off as new! After tearing it down and cleaning it for 4 hours it is now presentable. I would have bought the firearm anyway. Maybe not at the NEW price though.

Desired outcome: An apology for misleading, lying and insulting my intelligence. Some sort of rebate or gift card to show good faith.And to understand how and/or why this is allowed to happen

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6:14 pm EST

BudsGunShop.com Shipping

I purchase a handgun on dec 21 I email on dec 30 to see has it shipped, I got a respond that day that order shipped that day and was given tracking number. So gun had to be pickup on the 31th, I paid for two day shipping so gun should of ship on the 23rd. Ok couple days I check tracking gun deliver date was the 4th so check on the 5th an ups web site action needed, so I email budsgunshop did get responce that they will check with shipper buds call me and said that ffl had move so I said that funny I pass there last we and they was open, so buds had the gun sent back so I said could you let me see what going on with ffl, I was told that gun was all set to be return an if wanted ship back out I would have pay 2 day shipping again or a 10% restocking fee. I went to ffl an they move 2 blocks down the street on the 31th an if this was ship in 2 days that I paid for it ffl would of been in the old location plus what was wrong having the shipper take the gun 2 block and deliver to ffl I spoke with my ffl and he says ups has been delivering packages no problem the same two drivers deliver to them all the time

Desired outcome: i would like this gun ship back at no charge, i feel like i have been patient

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3:58 pm EST

BudsGunShop.com Chat desk and shipping

I bought a set of parts for a high standard Sentinel there was no frame included so why did they make me ship to an ffl. The chat people insisted I had to go through an ffl adding 25 to my cost. Refused to refund my payment without charging 10%. I have bought over 140 thing from t hem. I won't be doing more. The parts set did not include a frame or barrel they were destroyed by a police depart!ent the people refused to look at the picture or double check Eric and Victoria don't know their job.

Desired outcome: Get workers who know their job and what they are selling.

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9:01 pm EDT

BudsGunShop.com Buds gun shop industry rd Lexington ky

I bought a gun tried it out the instructor said if you can’t handle the gun gonna have asked you to leave no one threatening no one just people not gonna pay money to get told you have to leave that’s instructors job to help you with the gun got banned from range and buying guns ammo it could’ve been handled more professional manner and more to this situations like this costed money such as myself over 800 alone in fire arms not counting bullets and range time my name is ronnie Murray on my end is this way thay treat people take there money and treat them like criminals all I was doing trying out new shotgun 12 gauge if it’s not allowed why do thay have assult rifles and posted thay are allowed I believe it’s personal ajenda against me for no reason the honest truth if the shotgun wasn’t allowed shud spoke up when I first took it and I would respect there wishes not the case the case is old man has to be way 90s rents out assult rifle shoots up the place nothing said yet discrimnation torge me

Desired outcome: I wish to be treated with respect and lift the banned where I can go to the range put this behind us

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5:36 pm EDT

BudsGunShop.com Shotgun and the ffl dealer

Hello. I am waiting for my shotgun to deliver to a local verified FFL dealer in Avon Lake OH. Name: Steel Armory LLC. The address listed is 33485 Lake Road Avon OH. 44012. When I checked the address I discovered it was a city utility department and not a place of business. There are a few things that could be the explanation. 1. Wrong address number on Budsgunshop.com 2. The FFL dealer provided a false address and is not a real FFL dealer. I used the provided verified dealers provided by Buds Gunshop. I will try to call the number provided to me to resolve. I highly advise others to confirm the “verified” FFL dealer prior to purchasing. I’ll report back once I get some answers.

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3:47 pm EDT
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BudsGunShop.com Blacklisted me

Bud's Gun Shop blacklisted me in 2014 and I was not informed until March 21, 2022 when I tried to order a gun online.

In 2014, I ordered a rifle from Bud's and sent the name of the FFL called Doc Holiday. (The mgr. of Doc Holiday said they could receive the gun for me.) Bud's told me Doc didn't have the FFL license. So, I was forced to cancel my order. I was never informed cancelling the order would blacklist me forever.

On March 15, 2022, I ordered an AR-15 from Bud's online successfully. But a few days later (after contacting them 3X) they informed me I was blacklisted since 2014.

I WAS NEVER AT FAULT AND WAS PUNISHED BY VINDICTIVE, UNPROFESSIONAL BUD'S GUN SHOP.

Desired outcome: An apology and reinstate me for future purchases

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10:09 am EDT

BudsGunShop.com SDS ACP 45

Was supposed to get this in stainless- they shipped it in black
in a mismarked box. Told me it was my fault for not checking when i picked up.
I offered to pay for their mistake and own both guns, because i still want the stainless one. They pumped up the price on the black one!

who does that? buds...

Will never buy there again.

Remember this.

Desired outcome: THEIR BUSINESS GOES TO THE GUTTER..............

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I
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idesofmarc
LA, US
Mar 11, 2023 6:32 pm EST

Sells used rifles as new. Refused return. A T F needs to shut them down.

B
B
Big bear
PENSACOLA, US
Mar 05, 2023 1:03 am EST

I cannot get on website--page shows (BAD REQUEST). Could this be addressed so I can purchase a firearm?

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A
3:51 am EDT

BudsGunShop.com I have to know about my order status, subject no any action of my prepaid order from 27 july 2019

I am vijay pal from india. I ordered a glock g 9 mm pistol from budguns my order number is [protected], that has given by budguns, I booked 27 or 28 July 2019. and I paid all the payment, but then to till now I have no any enquiry on ph, mails extra. plz help me to what can I do and a long time has gone.
vijay pal
ph [protected], [protected]
my id, www.ajaykataria0387@gmail.com

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10:34 pm EDT

BudsGunShop.com Unethical business practices and poor customer service

Beware of Buds with their unethical bait and switch tactics. They sent me an email stating that I could purchase a gun that I had been interested in for a reduce price. When opening my wishlist the price had NOT gone down. I checked everyday for 5 days and it NEVER was reduced. I contacted them and they would not honor their price sent to me by email. They are without honor and have very poor business tactics with poor customer service. Don't promise a discount then NOT honor it.

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9:12 am EDT
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BudsGunShop.com Firearm ordered is not what was received / refused return or exchange of firearm.

An order was placed for item [protected], and the order number was 2426457. This item is 1911 type pistol, that the item number both depicts (photograph) and describes has having metal checkering on the front of the grip frame.

My FFL person delivered this item for me on Saturday, May 7, 3018, and upon opening the box, founde that he pistol was as ordered except for the checkering mentioned above. It should be noted that I did complete a FFL transfer form, prior to opening the package.

On Monday morning May 7, 2018, I telephoned Buds Guns, and expressed my concern that I did not receive what was ordered, and inquired about returning the pistol, and obtaining a replacement with aforementioned checkering. I was told that they would contact the manufacturer and call and or e-mail a response later that day.

I did not receive a response, so a e-mail was sent Tuesday evening, May 8, 2018, addressing this issue, and again asking for an exchange, or return for refund.

Again no response, so I telephoned again on Wednesday evening, May 9, 2018, and was told I would be contacted the following day with a response. The response was that Bud Guns would not allow this item to be returned or exchanged, because to much time had passed, and I had filled out a transfer form.

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9:12 am EST

BudsGunShop.com Store policy and customer service = zero

I ordered a rifle (remington 700 r5 6.5 creedmoor) and it was damaged in shipping, but my transferee and my self didn't catch it until after the paper work went through (my name goes through real quickly online) and then we saw a sheared bolt. "bud's" told me that since the federal transfer paper work went through it's a used gun and they wouldn't do anything, no offer to help, replace, nothing. Do not purchase from these people their customer service sucks, they only care about their bottom line.

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6:37 pm EDT
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BudsGunShop.com Warranty

Sent in my firearm over 2 months ago for warranty work. I purchased the extra” Life time Warranty offered by Buds” I have not heard a word back. They didn’t even advise me they received my gun until I contacted a supervisor to see if the gun arrived. Called them every week to obtain a status of the repair. I was told every time that someone would call me back in 15 - 20 minutes. To date I have not received one phone call back as promised. (no contact at all) I fear that they have either lost or damaged my firearm. This is the worst customer service I have experienced in my 54 years. I have been very patient, time to escalate this to upper management. Will report back to this forum soon.

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BudsGunShop.com contacts

Phone numbers

+1 (859) 368-0371 +1 (859) 368-0419 More phone numbers

Website

www.budsgunshop.com

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