Consumer Complaints & Reviews in Glasgow, Scotland, Strathclyde, United Kingdom

Donna Karan New York / DKNY / girls jumper top

Jan 02, 2019

We have just purchased a size 6 girls pink jumper from house of Fraser in Glasgow uk. My daughter has only worn this item today and it is all bobbly already. This is not the standard of the clothing we have had from yourselves before. It has DKNY stuck onto the front of the garment. I...

Barrhead Travel Service / customer service

Oct 16, 2018

I visited the silver burn store in April where we booked 11 nights in zante. This included flights, hotel and car parking at Newcastle. The lady serving us was also going to message the hotel and jet 2 to let them know we were getting married in zante while there and ask if we could have...

Barrhead Travel Service / lack of communication and information

Oct 15, 2018

Good morning, My husband and I are recently back from our honeymoon which we booked through Barrhead Travel and I have numerous complaints. Our trip was 3 nights in New York, 4 nights in Las Vegas and then 7 nights in Bahamas. We spent almost £7, 000 on this trip and to say I wa...

JustMyLook / Richdomar / this service

Oct 08, 2018

i ordered hair straightners on saturday and i have paid through paypal and my bank and got no responce from you about the dispatch so i cancelled the order yesterday i want my money put back into my visa card asap thanks regards mrs annie lannery please send me an email about this at... / undelivered

Sep 15, 2018

On the 25th July I had ordered 4 posters. One of which after a month of waiting finally came but the 3 other posters I spent my money on have still not shown up. My order number is [protected]. I would hope this would be resolved very soon as I have now been waiting over 7 weeks. The...

Barrhead Travel Service / service

Sep 07, 2018

My husband saved for my special trip to Santorini for my 60th birthday. He paid £2553 approx to fly from Manchester on 18th August ten nights room and breakfast Kamari Beach hotel and spa. I asked the lady Laura at the branch at the Fort Easterhouse Glasgow if we had to do anything like check...

WLY* / money taken from my account each month without my permission

Aug 24, 2018

I recently checked my credit card statements and realised that wly. have been taking 15 pound every month without my knowledge or permission. This has totalled to 75 pounds and I am very angry and annoyed about this. I would like a full refund as I was unaware that I wa...

Weatherseal Home Improvements / call centre management

Aug 23, 2018

Management have bad attitude, speaking down on new starters, a lot of cursing on while people are phones. Expecting new starts to better than people who have worked there longer. Office is thick with dust which is a health hazzard to people. They think they can have a attitude with you and...

Platinum Millennium Publishing / unauthorised card charges

Aug 18, 2018

Today I looked at my mobile banking app and all of a sudden my account has been charged £53.39 on the 17th of August 2018. Now I ordered and received a small pendant from your company at the charge of £7.66 but that was two weeks ago and since then I have not ordered anything from your company...

Gumtree / not able to delete my account

Jun 29, 2018

First, as I am aware it is against the law to refuse that someone has his account deleted, but this is exactly what gumtree is doing. You don't have an option to delete your account so you have to contact their support team what takes 48hrs to respond and then send a mail on Saturday...

Gumtree / charged despite ad not posted

Jun 29, 2018

Hi there, I posted an advert to sell some train tickets, and was charged £2.99 for making it an urgent advert, yet immediately received an email saying that you wouldn't post it as it wasn't in a category which you accepted. The payment was made via my paypal account...

Farfetch / service received about a faulty product

Jun 27, 2018

Order no :DB5564 made on 15/06/18. I ordered a jimmy choo mini shoulder bag and it came scratched and the suede part has dents on it and the buckle was scratched too. I'm very frustrated as I've sent two emails to customer services and still haven't received a reply back from anyone. Absolute...

Cash Generator / mobile phone iphone

Jun 25, 2018

On the 16/6/18 I bought an iPhone 7 from your Shawlands store in Glasgow. As I was working in Southampton the following week and needed a mobile, I was assured this was the best phone for me, duly paid £250, then went to my service provider and signed up to a new sim contract. Two days later...

Just Eat / fraud

Jun 23, 2018

I've have just had to reclaim £170 from my bank as my card was fraudulently used on your site to order food. I am certain that this wasn't me as I was in hospital at the time of the purchases. The amount was spent over a period of several days. I am furious that someone was able to acce...

Barrhead Travel Service / customer service

May 16, 2018

On the 7th of April me and my partner laid down an £80 deposit to go on holiday on the 11th of December this year at your Silverburn branch in Glasgow. unfortunately we had to cancel, as we were both involved in a car accident, on the 12th of April and we were told that we would not be charged...

Sky Sports / sky sports

May 06, 2018

Dear Sir/Madam, This is my second e-mail. No feedback given from my first complaint! I pay for Sky Sports. Throughout the year you have been showing the same program on more than 1 channel frequently. This is an absolute disgrace especially with how expensive the package is. I would...

D&M interiors / builder

Apr 29, 2018

Hired a builder from this site and he has left my kitchen half finished after taking the cash .wont come back to fix the problems and had blocked me . Will cost me another £1000 to fix the problems he's has left. Been quoted a price but ended up paying him more money for materials .also tried...

Mayfair King Size / tobacco in the cigarettes

Mar 21, 2018

My partner bought a 20 pack of Mayfair cigarettes out our local shop and brought them home to find that the tobacco was falling out all the cigarettes leaving him with nothing in the cigarette to smoke and had all fell into the packet. He has always smoked Mayfair king size and never had...

UK Soccer Shop / sent the wrong item, did not pay for return postage when promised it would be reimbursed

Jan 23, 2018

I ordered a polo shirt. It arrived (to Australia) in 4 weeks, the website stated 3 weeks. Then I realised they had sent the wrong shirt. I emailed them and a gentleman named Biju advised that I could return the item and they would process the refund, including refunding the postage fee as it...

Ladbrokes / sports betting

Dec 10, 2017

hi I put a net on last week and for some strange reason I have managed to self exclude myself. I don't know how I done it but I have. I have tried to fix this several times but I can't. I have been messed about by bet that I have active that I know I have won. I have the details of the bet...

Barrhead Travel Service / holiday

Nov 27, 2017

Recently been to cuba booked four nights in havana and ren in varadero however only got three nights in havana.we were told transfer to varadero would commence at 1500 hrs but got phone call at 9am saying our bus was there this was rather stressful as youcan imagine . Now on to varadero... / one of your employees

Nov 21, 2017

I called in my campaign 18 order last Wednesday the 15th and I should have received it like iv always did on Monday the 21st but did not receive, and when my orders didn't come today I called Avon to find out what had happened to my orders and I was informed that they were NOT submitted...

Ecco Shoes / ecco buchannan galleries

Oct 22, 2017

Dear Sir or Madam, I walked into the above store at 12.10pm today and was absolutely shocked !Three members of staff, two female and one male, completely ignored me despite me picking up a pair of shoes and twice trying to make eye contact. The male staff member was more interested in playing...

Viagogo / wrong date

Oct 09, 2017

Hi I've noticed the tickets I purchased for hipsway for Saturday the 16th of December actually says it's Friday the 15th. I work on a Friday and Saturday but off on a Sunday. That's why I chose the Saturday. I noticed there are tickets still available for the Saturday so is there any...

Malaysia Airlines / cancelled flight

Sep 28, 2017

I want to try and get compensation for the flight that got cancelled from kota kinabalu on the 31st of August for no known reason that then resulted in a lot of expense to try and rearrange our other connecting flight plus food and drink for 12 hours. Plus when you cancelled you didn't... / plaza beach hotel blackpool

Sep 26, 2017

The worst hotel I have ever stayed in, so please don't insult me by saying check reviews before booking .because as far as I'm concerned you should be heavily penalised for allowing people to stay there .run by Romanians .nothing but trouble .im sure it's a brothel I want refunded booked...

Playtika / bingo blitz

Sep 07, 2017

I can't convert credits to coins in any of the slot rooms it just gives me the option to buy coins.. I've been in contact with other BB players that are given the convert option.. I've sent over 8 emails to customer support and have been waiting 2weeks for problem to be only...

Tommee Tippee / large amount of dummies!

Aug 09, 2017

ok i have bought 6pack of 2 dummys in each for my twin girls 1pack they used i sterilsed them and the picture on them faded write off! so i just thought maybe u cant sterilse them so opend other pack used them and hand washed them and same again happend! then again opend my other pack of...

Barrhead Travel Service / not what we paid for

Aug 07, 2017

Dream Holiday Trip To Florida 2017 May 15TH Nature of this complaint stems from the very Minute we made the booking and to give you an Idea of what has gone on I will break it down in to sections for you for you so this will be against Barrhead Travel as we paid them in Good faith for the...

Drive Dynamics / Dynamic Franchises / refusal to give a refund after lack of service

Jun 05, 2017

This company is a disgrace. After paying £350 to the company for a driving lesson package in April, I am still yet to be offered a first lesson. Firstly I was assigned an instructor who when I called, refused to see me as the company had yet to pay him. Later I find out he has quit his job...

Hazel / Not given return ticket home

Apr 09, 2017

My father paid for a holiday in full for 1 week, he paid 5 weeks in advance only for barrhead travel to withhold his return ticket and tell him to go on holiday, pick your return ticket up at the hotel two days before he flies back home, i'm foaming know i know someone made a mistake at...

Ladbrokes / betting grand national

Apr 08, 2017

I put on three bets with ladbrokes glasgow in argyll st at the entrance to central station I gave the cashier called Rebecca 2 special grand national slips 1 had a £2 e/with on one for Arthur. .. and a slip for 5 horses ...selections 50p e/w... definitely red . One for Arthur. Sapphire...

Viagogo / haven't received tickets and trying to get hold of someone to talk to

Mar 22, 2017

I order tickets and paid for them when putting in delivery address I put the wrong house number which I didn't realise I had done until I received email to say they had been shipped. The house number isn't valid so the tickets have been sent bk to viagogo I know this as I went down to...

Costa Coffee / time wait

Nov 05, 2016

I have just sat for 10 mins outside costa in darnley glasgow behind another car so could not leave. When eventually we were asked what we want there was no apology for wait and then after giving order was told i would have to wait obviously ppl in shop were priority so we should...

Ryanair / glasgow prestwick to alicante 25/09/2016

Sep 28, 2016

I have travelled with Ryanair since they started operating and always found them ok and not had any problems, my complaint is not a complaint about there service but about the behavior of there passengers on some of there flights the flight my family had on Sunday the 25/09/2016 prestwick...

Calvin Klein / handbag

Jan 11, 2016

Purchased a Calvin Klein handbag from John Lewis, on the 6th December 2015 as a Christmas present for my partner, wrapped the bag up and give it to her on Christmas day, that day we went out for lunch and the strap from the leather charlene hobo fell apart losing two of the screws on the...

OptionRally / Account Manager cheated me in to saying my cash is insured and i can take it back

Sep 24, 2015

Hi Team, I was forwarded to OptionRally (cyprus based company) by As soon as I was forwarded to them I was made to pay a deposit of £250 which I paid as per their policy. Then I get a call from one the account manager (Anna Patrovsky) and she pushes me aggressively...

Ryanair / re charge on luggage/compensation

Sep 23, 2015

QJCEMS // XRV77H I submitted a complaint on 30th July this has now been dealt with and I am awaiting a refund, however due to the stress and anxiety caused with regards this, I would like to think that Opodo will provide some sort of compensation as this nonsense actually ruined my holiday... / verbal abuse and extortion from skyscanner

Aug 19, 2015

Dear Sir/Madam, Yesterday evening I visited Skyscanner to book at flight from London Gatwick to Glasgow. A flight was displayed for £42, departing at 7:15am with only 2 seats remaining, British Airways. As I went through the booking process and added all my details it still confirmed...

New look Home Improvements / Unfinished work

Aug 01, 2015

Jim gillon, is the lowest form of character apart from a nunse, but not far off!!! Jim gillon will take initial charge (two thirds) for materials and then have the job started, but never completed. And when you try and make arrangements for the work to be completed he puts the phone down...