Now i spent most of my childhood years playing osrs and stoped when rs3 was released as I didn't like the changes, now osrs has been released on mobile, great!! So I decide to start playing again, having to start from scratch as my old account is not usable now in osrs, so i quest and I skill trying to get back into the game and I'm enjoying it, not even a month or 2 playing and I've been hacked and permanently banned without being able to appeal, all the years I played runescape I've never had an issue like this and withing a month I get hacked now... Please explain how someone can hack my account so easily when I log in from my mobile phone!! And to top that my account has been banned even though I literally just had to recover my account last night, i will enclose image not being able to log in, and whoever hacked me had changed my name, i have spent quit a bit of money on runescape over the years and quite frankly I'm rather annoyed that this hapens when I try to play my childhood game, I hope that you will look at my account and see that I skill, I spent the last week preparing and starting barbarian fishing, what just for someone to hijack my account? I recovered the account and im stood not at barbarian fishing spot, but at the grand exchange with elegant gear on and white flowers with white phat... Im not sure what they were doing o my account, and nothing in bank bank was stolen... I am the victim here and I've just lost hours and hours of mindless grinding because of some idiot hacking my account and lack of care looking into my account afterwords before deciding to permenantly rekove my account, I really do hope I get a reply atleast as I've enjoyed playing your game for many years and wish to continue although I WILL NOT be starting again from scratch, especialy when there are plenty of other games out there to play.
This is an email I unfortunately had no way of geting to them