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Badoo Complaints Summary

375 Resolved
205 Unresolved
Our verdict: With a good resolution rate, Badoo generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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8:23 am EST
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Badoo Badoo dating app

I have been getting harassed and stalked by a man who keeps on creating accounts on the app. Every time I block him, he creates a new one. I have reported all of these accounts. He has threatened to r*pe me. Badoo has done absolutely nothing to help me or prevent him from making more accounts. Furthermore, Badoo has "warned" my profile for abusive behavior because I called this man an "hijo de p*ta" after he contacted me from a third account.

I have asked for this warning to be removed from my account, but Badoo refuse and continues to insist that I am the one who has done wrong in this situation.

Please help me.

Desired outcome: I would like the warning taken off of my account.

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6:51 am EST
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Badoo Dating platform

There has been an unjustified complaint against me. Somebody. appears to have had a houmour bypass. Whatever comment I may have made would, in any other county be considered as humour.

I doubt if anyone at Badoo has actually read it.

Badoo have denied me access to the account but continued take a subscription.

I have replied to those supbscription messages, requesting they stop and my telephone was requested, which I provided, and yet they continue to draw down on my account.

I simply want to end my subscription with such a sly company.

Claimed loss: To be assessed

Desired outcome: Subscription stopped

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3:59 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I have been banned on Badoo due to the generalized block and report feature I believe. some people have chosen to block me due to my unwillingness to either meet them and= or share my personal phone number, why would this block be grouped with a report as a strike on my account? I am not sure if this is the reason but the block button shouldn't be so...

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Is Badoo legit?

Our verdict: Badoo has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Badoo's position as a benchmark of trust and quality within its industry. Users and clients of Badoo can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Badoo earns 100% level of Trustworthiness

Perfect Trust Endorsement: Badoo achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

The age of Badoo's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Badoo.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Badoo website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Badoo.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Badoo and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Badoo.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Badoo.

However ComplaintsBoard has detected that:

  • Badoo protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Badoo. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:14 am EDT
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Badoo Badoo personal information removal and account deletion

Badoo is storing and refusing to delete very sensitive personal data by collecting it and then having an authentication system that fails to let you complete your login (the account is partially created but their facial recognition biometric system does not work). There is then no way to get in and cancel your account or delete your data since you are not even allowed to complete the account creation. I contacted them and they refuse to delete my account and keep telling me I should just keep trying to finish creating my account since their service is very useful.

They are now ignoring all follow up requests after an initial response and holding data hostage by refusing to let people leave their platform with their data removed from the system

Desired outcome: Removal of my account and data and acknowledgement they have done so

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Update by argo2d
Oct 26, 2023 1:11 am EDT

I do not use social media and have already contacted your helpdesk but you are ignoring all my messages and requests after one response that simply told me to try again @BadooHelp

Update by argo2d
Oct 22, 2023 4:09 am EDT

I do not use social media and have already contacted your helpdesk but you are ignoring all my messages and requests after one response that simply told me to try again

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5:22 pm EDT
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Badoo Dating App

I opened an account with Badoo on 10/1/2023. I canceled my subscription about 2hrs later due to the microtransactions on the site. I paid for the 3mos premium subscription. This dating site/ap isn't for me. I tried to open a case to get a refund( case #[protected]) through the messenger help service on the app. I was told that to provide the email and tel# associated with the account. I did and got an automated message that someone will contact me in 12hrs. It's been more than 24hrs and still no contact. Please help resolve this issue. Thank You

Desired outcome: Full refund of $34.23

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Update by panaricano
Oct 02, 2023 11:11 pm EDT

I tried with @BadooHelp as well as Badoo.com/feedback and Facebook messenger with no response. This is why I chose this mediator. I also put in a request for a refund with Bumble, the parent company. Can you please provide me with a link that your company will reply to.

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4:36 pm EDT
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Badoo Subscription

El 5 de agosto eliminé mi cuenta de badoo (con el mail [protected]@gmail.com) y el 6 de agosto me desubscribí del premium de 0.99 dolares a la semana de mi tarjeta prex.

Hasta ahora, me siguen descontando de mi tarjeta semanalmente.

Me quejé hace 17 días por mail a badoo y no he recibido respuesta. El número de orden de queja es este: [protected].

Desired outcome: Que dejen de descontarme una suscripción que ya cancelé.

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11:27 am EDT
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Badoo Money charged on Credit Card

I had $21.39 on my credit card on August 29th 2023. I have never heard of Badoo, I don't have an account so I cant cancel a non-existing account. I thought at first it was linked to Bumble which I canceled ... so confused! I want my money back and curios how you got my credit card info? They have no contact numbers or email address. I found a Fax# - who uses the fax?! Help please!

Desired outcome: Refund my money

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3:11 am EDT
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Badoo Account blocked

Hello,

I had a filed a complaint with your support team for my account being blocked unjustifiably. The complaint was under the registration number- Badoo Support - [protected], first made on 29 Aug.

Since then i have repeatedly sent email to your support team with no success.

I am interested to reactivate my blocked account, as i have used it for anlong time.

The violation of term and conditions has been quoted in the screen shot attached below.

I am absolutely sure i have not on purpose violated any of the terms and regulations.

Please look into this matter to the earliest.

Thank you.

Desired outcome: Account unblocked

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5:42 pm EDT
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Badoo Dating account

I want to put in a complaint the way badoo has treated a paying customer. I rejoined on the 26/8/23 and paid for a weeks subscription and after I finished my profile I logged out. I did not have any interactions with anyone. Three hours later i logged on and found my account was blocked. I’ve been waiting for a response for 7 days now and in between I’ve emailed to see what the hold up is. I’m getting totally ignored and getting money stolen off me from badoo

Desired outcome: My account unblocked and refunded

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7:53 am EDT
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Badoo Badoo account

I lay a complain concerning my badoo account, it been blocked without my knowledge and I never been informed about the reason of being spelled from using my badoo account and I never insult anyone or say something that can hurt anyone. Can I get help to able to use my account again or get the reason that made mt badoo account to be blocked. My email address is [protected]@gmail.com, cell number: [protected]

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Sexy eyes
Cape town, ZA
Aug 13, 2023 6:09 pm EDT

Hi, I have someone by the name of Clint that is posting nude pics of me. I would like this removed immediately. I'd this does not happen I will take further steps

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12:45 am EDT
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Badoo Badoo account blocked and fee not refunded

I have been using Badoo for a long time. In particular I have purchases their premium service, and I have opted for the permanent optio, where I paid a one time (big) fee to have the premium service forever as they advertise it.

However, recently, they have decided to block my account. When I have complained to their customer support, they simply said I have broken their terms and conditions. I asked them multiple times what particular terms and conditions have I broken, but they refused to give any details. I am sure and certain I have not broken any rules. I have asked them to refund me the fees I have paid, they also refused.

Desired outcome: Unblock my profile or refund the premium I have paid.

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Update by Joejoejoejoejoe
Jul 16, 2023 2:38 am EDT

So just like that, you decide to suspend a premium account because you have already received the full amount. At least you could give facts why is this happening.

Badoo is a scam, stay away!

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Arkadiusz Brzezinski
, US
Jul 13, 2023 7:22 pm EDT
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I have the same problem!

The paid account has been blocked just like that without any reason.

Even did not send any email with information about block account.

No answer to complaint.

SCAMMERS!

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3:23 am EDT
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Badoo Apologize to me

I was just warned about having my badoo account suspended for being rude, let's get something straight, I don't give two fries about that account, I was courtesyto sherry. The industry I speak of used to communicate with me a couple months ago and decided no more was necessary, I don't want to talk to that freaking female, why did she message me,? I should be able to express myself any way possible to end all communications, I told her I did not want to speak to her she accused me of some mental illness or I accused her after she persisted. The bottom line I don't need badoo threatening me to suspend my account because I repel communication with another

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12:54 am EDT
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Badoo Badoo false report

I met a woman before on Badoo the date didn't go well but she was constantly messaging me

And harassing making a fake profile attacking saying that she will report me. I have communicated with your employees explaining the situation and also have still paid services active. So my main account ban from this woman who will not leave alone and falsely report. This has been a huge issue I have not broken any regulations to have my account banned and purchase a month's worth of services. There needs to be a person who properly investigates the reports to see if they are completed and accurately getting banned. I will attach photos of her so you can see that she has been reporting me of false accusation.

Desired outcome: To get my account and have that account with the month of service I have payed for

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2:13 am EDT
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Badoo Badoo dating app

I just made a connection on this sight and I had sent that connection a picture of my hand holding three pieces of hail and it said it was a nude photo (which it wasn't) and it has completely shut me out of the sight every time I tried sending a message it said I was offline but it was clear that I wasn't I still had internet my name on the sight was Jay my email I used is [protected]@gmail.com I'd like this to get fixed...I was about to delete the account untill they offered me a 3 day free trial on premium and I had planned on getting a membership because I was making matches one in particular I really liked...I never sent any bad pictures I'd like this resolved please or I plan on giving a horrible review and never recommending this app to anyone

Desired outcome: Id like to have my account reviewed and see that the picture in question was not a nude but just my hand holding hail

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11:25 am EDT
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Badoo Badoo dating app is a flop

I am on your badoo dating app I am the one that is getting sexual harassment because of my gender and you are penalizing me for it when I get it from 18-29 year olds because I am a transgender woman and you seem to let people get away with murder and penalize the wrong people for it and you sent me a warning when I am the one that is getting sexual harassment from 18-29 year old because they all generalize trans women and only want us for one thing and thats sex.

Sort this dating app out otherwise ill get it shutdown for corrupt and decit behaviour and then ill claim compensation because this is affecting my mental health

Belle swann

Desired outcome: sort it out

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6:12 pm EDT
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Badoo Account blocked

Hello,

My account has been removed from Badoo, and respectfully, I don’t think I violated the terms of use. If I did so, it was unintentional.

I highly value the app and the experience on it. That being said, I would never intentionally do anything to harass or disturb the users or the flow of the app.

Hence, I’m requesting to have access back to my badoo account if possible.

Name: Tabbycat

Email: [protected]@gmail.com

Thank you for your consideration.

Sincerely,

Tabitha Jose

Desired outcome: I hope I can get account back because I felt like I have never did anything wrong for my account to be banned. I have read all the guidelines and terms to make sure that I have not done anything wrong!

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Update by Tabitha Jose
May 23, 2023 8:02 pm EDT

My account was used falsely used by another person that I do not know who it is by the time that I got hold of my account it was banned.

Update by Tabitha Jose
May 23, 2023 6:52 pm EDT

This was not helpful at all! My account was hacked and I could not do anything at all!

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5:59 am EDT
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Badoo I have deleted my badoo acoount. Why is it still active?? It has caused terrible upset for me and my partner

I have deleted my account!

I have a partner now and someone he knows has seen my account as active!

I just want to know what has happened and please take my account off immediately. I don't want anything to do with Badoo !

What the hell is going on?!

This is causing problems and is affecting my mental health!

I am so upset and angry.

I deleted it weeks ago, and yesterday I was told it was still active 17th May 2023

I don't won't my photos or anything to do with my account on there.

Please help before I have a breakdown

Desired outcome: Make sure my account is completely deleted and show me proof! Please as soon as possible. I cant cope.

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3:26 pm EDT
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Badoo The reason for blocking

On the 17th of May 2023 I blocked and reported a man who asked me if he could come round my house and have wine I said no cause I was by myself and had my daughter. To that the man was rude and said I was lucky to get anyone I was a skank and he was just really horrible to me, then I came home from my work to find I have been banned from badoo after 3 half years with no explanation I'm not happy about this at all as I was keeping myself and my daughter safe I have sent messages to badoo explaining and they said it can't be recovered really not happy about this as I am being stopped on this site for something I have done

Desired outcome: I would like a response and I'd like my badoo account explained to me why I was blocked and for me to be put back on asap

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4:17 pm EDT
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Badoo Badoo dating deleting site

My dating site has not been used in years. I am trying to delete it. I do not even remember the password through which email I used. I was told to send my picture identification to delete my account. I am uncomfortable with sending my personal id to a company that, especially, handles business this way. Or to any online business. Aside from sending my personal identification there must be another way to delete a very old account!

Desired outcome: Delete account

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Update by Stanko311
May 13, 2023 11:31 am EDT

Stanko31@gmail.com

Stanislav Garaj

This is my account that needs to be deleted. I already contacted your feedback team and was told to send ID. As you can look up and see this is an account not used with my photos presently online.

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11:38 am EDT
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Badoo Account suspended. Vague response on what rule I broke

I was suspended on 5/11/23. I received an email at 3AM stating:

"Badoo doesn’t work if we treat each other badly, and some of our users have reported that you’re breaking our Terms and Conditions. We have decided to remove you from our platform. If this doesn’t sound right, contact our support team. Please do not try to reactivate your account or create a new one."

I have absolutely no idea why I was blocked. I reached out to Badoo support and they said I was reported, but would not comment on what it was or what rule I broke. I explained to Badoo support the only people I communicated with in the past 24 hours leading up to the ban were scammers that I reported. It was possible that they reported me as a way to get back at me for reporting them.

I've been a Badoo community member for over 15 years. I've had no issues with my account like what has recently transpired. I was not given a warning or any messages on what the problem was. I asked for Badoo to double check as I believe this is an error. They told me they trust the support teams decision. It's so vague.

Desired outcome: I would like my account reinstated, or at least temporarily banned instead of a permanent one.

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Update by Mark2023
Jun 06, 2023 6:47 pm EDT

I reached out to both parties you mentioned. I do believe it was in error. I am getting no where with the support.

Please advise me on what I can do.

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