Burlington Coat Factory Direct’s earns a 1.3-star rating from 269 reviews, showing that the majority of shoppers are dissatisfied with their purchases.
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car seat
Hello I bought a car seat at a Burlington store in Davis hwy Pensacola Florida, my husband first walked into the store to exchange the defective car seat that we bought a day ago the supervisor that was on duty was super rude to him and told him they do not accept car seat but no where on the return policy on the website or receipt does it say that, it states that if you are unhappy about your purchase you have 30 to receive a refund or exchange, so I went back with my husband because I a manger of my own store, I know if something was bought defective I have to return it for the safety of that child, the lady started yelling at me and told me because we don't have a receipt we can't take it back then she states that they don't even take them back because we cannot resell it, and I said well how can you sell me something that is broken ? So she continued to yell and tell me she wouldn't take it back and I told her she was very rude to be someone of management and I would like to speak to someone above her so then she got in her walkie talky and started saying this rude costumer wants to return a car seat when I stated to her that I just wanna exchange it because the straps came out the box broken, and she told me it was used tire up, let me remind you it was bought a day ago so the manager started to get rude with me until i told her about the policy and why do you take my phone number if you cannot look it up and when she realized the girl was being rude she walked back with us to look at other car seat to let us exchange it and when she went to the back to look at the other car seats she realized the other one on display was broken as well, so basically was bought broken and when I said I would like to make a complaint about her being so rude and hostile the manager would not give me the complaint number and told me that it was not in her job category to tell me that and I said what do you mean and I said well I will find it on the website, I never in my life received bad service from any type of management I was horrified by the way they are trained and how they even speak to there costumers . Something needs to happen at least they need to be retrained in how they come about things in a better manner .
The manager had multiple complaints about the way she act towards costumer, she had been wrote up .
manager being racist
I'm a part of a group on Facebook and unfortunately I saw a comment online from one of your managers and made me feel very upset.
She's was saying that has to deal with costumers that does not speak English is annoying. I'm a Portuguese speaker also I learn Portuguese by living here. I thought this comment was very racist. I think as a manager she should not being on internet saying those things. Maybe as a manager and she knows that most of the costumer speaks Portuguese and Spanish she should learn the language to give a better costumer service. This made me so upset that I really want to know which store she works so I can guarantee that I don't buy anything from there.
service complaint
I was at your location in the bronx today.700 exterior st. I was on the line with my two daughters. The line was extremely long, an employee came around telling me and others I can go pay in layaway now because they just change the rules and we can purchase there. So I got off the line and the people at layaway did not let me pay there and they were rude. Did not say I'm sorry but that employee was wrong. They just went on as if I was not even standing there. This was not good customer service.
Refusing to let you do something is not the same as rude. Grow up.
merchandise missing from my bag
Good Evening: This complaint refers to Store #00344, Transaction #52574, 8:37 pm, Register 004, Cashier: Fariha, on Friday, May 10, 2019: I purchased five items: 2 pairs of mens pants, 1 pair of suspenders, 1 tie, and 1 tie with a pocket square ($8.99). When my son and I left the store, we went straight to my car and went home. Once we got home, we...
Read full review of Burlington Coat Factory Directcredit card returns
On 4/21/19 I went to Burlington store # 01037 and purchased a dress and sweater. Once I made it home I was not happy with the fit. On 4/22/19 I returned the items to the store. At first, I was told that I would have to receive a store credit. I informed the associate that this unacceptable especially since the item was purchased on a credit card. She then advised that it was her only option on her screen. (she seemed new) She called for help. 2 other associates came to help her and showed her to simply touch a line on the screen and she was then able to issue a credit card credit...so I thought. Today is 5/3/19, I am still waiting on this refund to my credit card. I have been going back and forth with customer service trying to locate my refund. My bank shows nothing even submitted to be pending. I have sent the refund receipt...still waiting. I will never shop Burlington again.
puma soft foam toddler sneakers
I brought these sneakers about 3 weeks ago and I am not satisfied with the results. My daughter has an open wound on one foot and a black mark on the other foot that would eventually opened if I'd continued to put the sneakers on her feet. She now has to walk around with a mark on her foot due to a pair of sneakers that are suppose to be designed for comfort. Unfortunately, I can't return them because she wore them. I hope to hear from someone soon concerning this matter.
Best
Ryedeara Langford
[protected]
[protected]@yahoo.com
wrongfully being terminated and discrimination against my beliefs
I was wrongfully terminated. A customer was being very disrespectful and racist. I handle the situation professional and spoke to one of the managers. Next thing I know I wasn't on the schedule for a month. My calls were being avoided... Then I was asked to come in and make a statement. A few months later still wasn't on the schedule, I call to ask why and...
Read full review of Burlington Coat Factory Directonline order
I am writing concerning order # [protected]. I ordered two dresses for my granddaughter. I was sent two dresses that I didn't order. My granddaughter decided to keep one dress and I tried to return the other. After several attempts of trying to return dress without success, I will keep the second dress and donate it to a charity. I will never shop online with you ever again and if anyone asks me of my shopping experience I will tell them how horrible it was. A word of advice, people in certain areas of the country do not dress the same as others so no one should attempt to second guess a choice and sent a replacement.I would suggest sending an email to see if a replacement would be ok.
orders
Twice I have placed orders with Burlington.com that have been accepted and then followed by a "We are sorry" e-mail notice that claims all the items, over 20 items, are sold out and no longer available.
When I check the website all items are still available. The Customer Serivce claims my cards was declined, which is not true.
What is the real reason they do this?
exchanging clothes
Hello my name is Trish Martinez, on April 6th 2019 I went into a Burlington coat factory location to exchange a workout outfit I purchased due to it not fitting me. I was in line and proceeded to the next sales rep to make my exchange, she was very nice. However there was a lady by the name of Rosa Bautista standing next to her asking her to inspect...
Read full review of Burlington Coat Factory Directpoor management
This incident happened on 3/30/2019 at
4520 Mitchellville Rd, Bowie, MD 20716.
I'm extremely dissatisfied because of my experience with the associate and shift manager Christian B. I was harassed, insulted, and stressed out just because I wanted to exchange an item. I bought a shower post and got home to realize that some parts were missing. I went back to the store for even exchange but couldn't get the same thing. When I got home the handyman that I hired told me that the one I got is too complicated to Install, that I need to get another one (the straight post instead of curved), I was so much in a hurry, tired of having to go back and forth. I got to the store without the receipt and told the person that rang me previously that i wanted to exchange the product, without checking the return item she insisted that the item is missing (I was shocked because I came with whatever i left with), i was asked to speak to the manager, she came with nasty attitude saying the same thing that it's missing a part and she will not be attending to me until I have my receipt. I lost the product in the store, quickly went home to get my receipt. I got to the store with the receipt and was handed to the loss and prevention guy that the camera should be reviewed, I stood there with them looking at the camera. The man pointed out that I left the store with two posts inside the post. I was irate because I didn't know that was what they were referring to as missing part. Mind you; I mentioned that I left the item in the store, went home to pick the receipt. I told the manager to bring me the return item, I opened it right in front of the manager and the security man and pulled out the post to find out that it was two posts as I was trying to pull the post one post slip out of another and fell on the ground. The next thing I heard from the so-called shift manager Christian.B was I would not be accepting this return, and I asked him "for what reason, " she replied, " you just beat the post on the floor, so you will not be getting your money back." I told it was all a joke, but it wasn't. I didn't know what to do, didn't want to start drama.
I left the Item with the manager, went back and purchased another one; I had to pay again. I left the paid return item in the store, and as I was exiting the store, she screamed: "ma'am if you don't take your paid item I will be tossing them in the trash." Very unprofessional. The handyman charged me more. I had to cancel my appointment, waited my time, very stressful, etc. I have lived in Bowie for over 30 years and never had such a terrible experience before. It was miserable that my first time going to that store I had to experience such a thing. This is unacceptable anywhere and needs to be dealt with.
She need to go for management training or never schedule her s a shift manager. i was told by other customer to go after burlignton for harassment, discrimination, and for the fact that she refused to give back my money. i will not be doing that because all i'm seeking for is a corrective action. WORST EXPERIENCE EVER HAD. Very terrible shift manager.
I reported her to Jay the store manager on 04-01-19, he apologized for the inconvenience. He did not mention that I should return to the store at my convenient time so that they can give me back my money, instead he wants to find out what she did with the item.
employee right
Dear Burlington, I am a ex employee from Burlington in Clifton. I want to let you know that it's a stressful work place. You need better management. I haven't seen a work place where I have seen a assistant manager not help there employees. To be honest most of the Css have to clean up everyone's messes. It is not fair that Css get treated differently from...
Read full review of Burlington Coat Factory Direct and 1 commentclothing
Hello I have been a burlingtion customer for over 20 years and in those years I have seen the mens big and tall section has decreased immensely! I have seen it go from a large selection to only maybe 3 racks! I feel as a bigger person and that bigger people are being discriminated against in the store. The selection for "other"size people has been in touchedand has actually become even bigger and much more of a selection. Bigger people need selection bigger people like to be stylish... Is it a punishment?! It sure feels that way!
Burlingtion NJ STORE IN NEPTUNE
This complaint is for Burlington no Neptune store
customer service
I went to the revere store tonight needing to return items I had purchased online in December. I was told that I would only get a merchandise credit because it had been more than 30 days even though the item I ordered took almost 2 weeks to arrive. The staff was very rude.. cashier laughing like it was a big joke and manager on told me she didn't care if...
Read full review of Burlington Coat Factory Directcustomer service/ store manager
My wife and I went to Burlington 3684 US 9 Freehold NJ on 12/15/18 to purchase a coat for our son, another one for me and other miscellaneous products. After shopping the cashier scanned all items and we paid with a credit card. She told us the credit card didn't go through. We told her we didn't want to be charged twice but she insisted to try it again, so...
Read full review of Burlington Coat Factory Directsuspended from work/ falsely accused of stealing
I am an employee at the Burlington located at 6537 NE Loop 820, North Richland Hills, TX 76180 with phone number: [protected]. I was accused of stealing a gift card from another employee, but in fact I found the card outside the store in the parking lot next to my vehicle. Like I always do when there is trash near my vehicle in the parking lot I pick it...
Read full review of Burlington Coat Factory Directjunk mail
I have been calling for three years in order to have name removed from your mailing list The person has not lived in my home since 1998. I get junk mail from Burlington in his name and call to get the mail to stop. I have received apologies and promises by the mail still comes. I have receive to pieces this week. How can such a simple task be so difficult for your company ?
I decided to file a complain with the BBB only to learn you have over 50 complaints already. Obviously service is not a priority.
I consider the junk mail I have been receiving from Burlington to be harassment.
former employee quit due management
I was a former employee of Burlington Coat Factory and worked there for almost a year then I had a family emergency and had to go straight to Denver for a day to be with family I called my manager ahead of time to let him know and he said he would have to put me down as a no call no show which wasn't right so I ended up quitting my job . I was a very hard worker when I worked at Burlington and was wondering if there is any way I could be rehired at another store . I had great attendance and my other managers had nothing but good things to say about me thank you for your time
managers
I am complaining about the Managers at Burlington in Worcester. It's a lot of favoritism and employees are not respected. Even when employers have doctors notes and they still give employees points when it's suppose to be excused. Also the managers never come to the floor especially when supervisors call them to help assist a customer. The managers Sue and...
Read full review of Burlington Coat Factory Directnot getting a call back for a job
I filled out a job app online on 10/9/18 and have not got a call back yet, it was for the new store in lancaster ca . they said they had job opportunities for the Holliday season, and i just wanted to know why they have not called me in for a interview . I just wanted to know why they have not called me in for a interview can you please send me information about the issue please and thank you.
With warm regards
Shaun M Frazier
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Overview of Burlington Coat Factory Direct complaint handling
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Burlington Coat Factory Direct Contacts
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Burlington Coat Factory Direct phone numbers+1 (855) 355-2875+1 (855) 355-2875Click up if you have successfully reached Burlington Coat Factory Direct by calling +1 (855) 355-2875 phone number 0 0 users reported that they have successfully reached Burlington Coat Factory Direct by calling +1 (855) 355-2875 phone number Click down if you have unsuccessfully reached Burlington Coat Factory Direct by calling +1 (855) 355-2875 phone number 0 0 users reported that they have UNsuccessfully reached Burlington Coat Factory Direct by calling +1 (855) 355-2875 phone numberCustomer Service+1 (877) 213-6741+1 (877) 213-6741Click up if you have successfully reached Burlington Coat Factory Direct by calling +1 (877) 213-6741 phone number 0 0 users reported that they have successfully reached Burlington Coat Factory Direct by calling +1 (877) 213-6741 phone number Click down if you have unsuccessfully reached Burlington Coat Factory Direct by calling +1 (877) 213-6741 phone number 0 0 users reported that they have UNsuccessfully reached Burlington Coat Factory Direct by calling +1 (877) 213-6741 phone numberBurlington Credit Card Support
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Burlington Coat Factory Direct emailscustomerservice@burlington.com100%Confidence score: 100%Support
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Burlington Coat Factory Direct addressCorporate Counsel, 1830 Route 130 N, Burlingtion, New Jersey, 08016, United States
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Burlington Coat Factory Direct social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 23, 2024
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