Burlington Coat Factory Direct
Reviews and Complaints

I was employed in Burlington I have never seen such horrible employers lazy unprofessional. They sit in the office chattig laughing all day and then when they know the head people are coming they run everyone like crazy and then actually do some work, managers dating other employees as far s loss prevention the manger told them to just keep it low key when Colleen hed of Human resources gave them a tip that someone complained also very unprofessional. They chilled out for a while and now its starting up gain along with the harassing of other employees. These people in HR do nothing if they dont notice the revolving door of employees in that store. In 2 months I have seen close to 20 people quit. Its a disgrace the way employees are treated and the favortism with others. Due to personal relationship the Security man there treats people with the least respect of all. He is always in personal business as well as telling employees what to do outside his position and is just totally allowed. When I called to complain anonymous The head of HR told them names of the people that report so employees just take the abuse and harassment. Diane manager Horrible doesn't care never comes out of office unless again the head Honchos are coming, Holly only manager that gets down and dirty and respects others. Its shame to see some of these people quit because they need a job but this store is like going to Junior high school DRAMA FROM THE TOP ALL THE WAY DOWN. I quit do to all this especially the harassment from Loss prevention, we were called in to office for any and everything he wanted to report it was ridiculous. He stopped briefly as they separated the 2 when finding out he is dating manager now hes back to the store and back to his No good ways. No one should have to deal with this nd there also is a policy about it and its disregarded. Colleen for HR made aware and did nothing blamed every employee well see the turn aruund on How many people have worked there the last few months A DISGRACE!

On Dec.13, 2010, my teenage children and I were victims of racial profiling...We are all African American and a tall family. I was bundled with a jacket and coat and two scarves...I also had on a winter hat...As soon as we started looking at coats, a man (which was the manager) pretended to arrange coats near us that was already neatly in place...I originally went to the store to get an outfit and my son's opinion about a coat I thought he'd like...I asked about layaway, but that wasn't available...I left my kids in that section and went to another department...another employee started watching them...As my son was trying on the coat and getting a feel of the coat, my daughter noticed a loose security tag on the inside of the coat...when she went to touch it, it came off and she sat it on the coat stand...since we were coming back on Dec. 16, my son wanted to assure that the coat he liked was still there so he put it in another place because we couldn't put it on layaway...At this point there are 3 people following us around the store...we went looking around for prospective Christmas gifts and the they all surrounded us and said you all have to leave our store and I said for what cause? They tried to accuse us of trying to steal the coat and I told them we don't need to steal anything from the store and he couldn't make us leave under accusations...so the manager asked where the coat was and my son showed him and told him we were coming back to get it... the manager said as far as he knows, we could come to steal later because that's what thieves do...I told him I know people do that around the holidays, but he had the wrong family...the tags were still on the coat...
Meanwhile there was another lady of a different ethnicity with her big purse open looking at watches and no one followed her through the store...makes me question the motive of following my family..
The manager, security (which the manager called) and the employee were loud and rude and began discussing the situation with other employees...After I made my purchase, I saw an employee pointing at us to another employee as we were exiting...
That was the first time in my life I’ve ever been so embarrassed and accused of stealing…I would never put myself or my family in that kind of predicament… My husband and I work hard for everything our family owns…

So first of all i like to talk about the dating we have there at Burlington Coat factory in Mundelein, IL. I didn't know that its okay for people whom are managers to date there staff their employees. They show favoritism to there men only. You can work as hard as you like but you never get an promotion if your an lady working there. they pick on you always & say nothing but negatives things to say to you. If it isn't you color that keeps you from getting head than its because your an lady. It plain and simple BAD management is there and Corporate does nothing to help there employees. You can complain over an thousand times and they do nothing. They talk about code of ethics respecting each other... why do it if the Store Manager slanders you every chance he gets. Really why work for an company that doesn't values its employees or workers they have... They would rather hire outside the store than promoting within. WOW I don't what to do about this problem we have in Mundelein, IL. Please help...

Damn. The store manager sounds like a spineless ###.

My Husband and I purchased a bridal set from Burlington aswell. It was on sale and we were able to purchase the set for $2200. The paperwork shows it is white gold with real diamonds...however... the gold has already started changing colors and the diamonds have turned yellow. I have only worn the set for 6 months and i have cleaned it multiple times with no luck of the yellow being removed from the diamonds. Some of the gold has turned a darker color and the underneath of the set has small green spots. Has EVEN TURNED MY FINGER COLORS! Any thoughts?

BOOOOOOOOOOOO 4 BURLINGTON

BURLINGTON DOES NOT SELL DIAMONDS. THIS PURCHASE MUST HAVE BEEN FROM ONE OF THE ULTRA JEWELRY OUTLETS THAT ARE LOCATED IN A FEW OF THE BURLINGTON STORES. THE COMPLAINT IS NOT WITH BURLINGTON BUT WITH THE ULTRA DIAMOND STORES THAT ARE NOT AFFILIATED WITH BURLINGTON COAT FACTORY, THEY ONLY LEASE SPACE INSIDE OF THE STORES.

I recently went o a Burlington Coat Factory, and wanted to purchase these jeans. The store had these jeans on the clearance rack with a tag on them for twenty dollar. When i got to the register the cashier told me that this is the wrong price. This wansn't a tag that could have been easily taken off and put back on, they had tags that you would have to tear off and switch, which I know for a fact could not be done. But inspite of all that she still thought that I was trying to switch tags, which they found out was not the case, one of their employees had tagged it wrong. They looked it up, but I was the last pair in the store, so they did a little more digging and found out that the actual price was a lot more. I was very disappointed, byt the way the cashier treated me, likle i was a theif. It was also poor customer service to me, see as they should have let me purchase the jeans at that price, because it was their fault not mine that the price was wrong. If you go to other stores, if they have something marked wrong, and they know that it's wrong, they would let you have it at that price. Not this Burlington, they don't care abou their customers, and I hope it closes. Without the customers and their money, they would have no business. If I wanted to steal soemhing, i wouldn't want it from there, because they don' have a large selection, and most of the clohes that they do have on sale are no brand name, and don' thave qualtiy materials. Put it like this I would steal some clothes from Walmart, before i steal from them, an I don't think i'll will ever shop at this store again located at 95 th and Hilcrest, in Kansas City Missouri. I've spent money theri several ime, but not anymore.

I agree 100%! I am currently trying to contact a district manager due to the lack of good customer service. Because my beloved grandmother died a few days ago, I was in Burlington shopping for clothing for the funeral. I'd spent approximately 2 hours matching up items (suits, shirts, ties and shoes) for my children to wear to the funeral and the wake. As I was checking out, the cashier called the manager for an over-ride due to a clearance markdown. The manager refused to acknowledge the marked down price. Her reasoning, as she stated, was that the price was marked down in pen. She stated that they never do markdowns in pen. I asked if she were implying that I had marked the item down myself. I really didn't appreciate that implication. She went to check the price of the other suits. It wasn't an astronomical discount. The $34.99 price was cut to $21.98 . Because it was a clearance item, it was the last one. However, the manager noticed that it was mis-matched. The jacket was a size 10 and the pants were an 8. The suit jacket and pants were tagged together with the price tag. I hadn't noticed that myself. However, with only one day until the funeral and 4 children to find items for, I would have still bought it. I asked if the price was slashed due to the suit being mis-matched. I assumed that since there was not another one like that, it had probably been marked down for that reason. The manager was soooooo extremely rude and refused to honor that price. I stated to her that I was not employed there, and that it was not my job to identify mis-priced items or mis-matched items. She stated that as an employee, the could not possibly check the prices as they are being tagged and put out onto the sales floor. At that point, I requested the number of a District Manager. I was provided a hand written paper that consisted of a first name "Ron" (no last name). It took the manager approximately 10 minutes to look that info. up. I was sooooo dis-satisfied that I refused to purshase the other items that I had chosen (shirts, ties, pants, and 2 pair of dress shoes! The manager was disrespectful, mean and out right rude. I tried the number given to me, and the answering machine message that I received did not identify the "Ron" person as a District Manager for Burlington! I am so upset. Now, I am forced to start shopping all over again for a service that will be held tomorrow. If anyone has any contact info, please share. I certainly will never shop there again!

i work in the service area also i would have lost my job if i ever treat my customer like that

i waited in line when they finally noticed me was told to go to another register did that the cashier says shes frozen cant get in she just looks at me no one comes to help well fine dont care o k i walked lost over150.00 sale terrible chartz33@comcast.net

I completely agree with all the complaints and also wonder how Burlington Coat has survived all this time by treating its customers like crap. I bought a hand-held video game on the premise that it worked. When I got home and opened the package, it did not work. I figured the battery included must have needed replacing. When I opened up the back, I found the included battery had ruptured and leaked battery acid all over the battery compatment rendering the unit permanently damaged. When I tried to return it, I was told store credit only. They had no other games in stock for me to exchange it for. I bought the game in good faith assuming it would work, but now they keep my money for store credit only. I feel they stole my money under false pretenses, and for $8.47, they lost a customer for life. That was back in 1996. I used to spend between $120-$150 per year at that chain before that incident. I was afraid to ever buy anything in that store again, fearing it would be defective, and I would be out the money. I still wonder how they are still in business!

I had a very bad experience at Burlington Coat Factory (Greensboro) for return. I was treated with no respect. The lady in customer service and the Manager both treated me very disrespectful way.

I bought a boaster car seat from Burlington Coat Factory. Since this was my 1st time purchase in Burlington Coat Factory, at cashier I asked her the return policy. She told me that I can return it for a full credit

- If I don’t use it
- have original packing
- The receipt
- And returning in 30 days of purchase

The booster car seat I bought didn’t work well for my kid. It looked like may be after a year he will be ready for a booster car seat so, I decided to return it. I went to Burlington Coat Factory (Greensboro) to return the car seat. The car seat was new still in plastic, in box and I had my receipt and I was returning with in 30 day period. But still she refused to refund my money back. Saying why did I opened the box and they don’t take it back if the box is open. I don’t understand if you don’t open the box and looked at the seat how you will know that it will work for your kid or not. She refused to take it back and told me that they don’t accept any return on Bady items that include high chair, car seat... and its Burlington Coat Factory policy. I asked her to show me the policy in writing. No were they have that policy in writing. I was really upset because when I asked them about the return policy they didn’t tell me about this new policy of no return if box is open. Definitely I would have not bought that booster car seat if I would have known about this policy. The way customer service lady and Manager were treating me I felt so bad as if I got this item for free and I am trying to make money on it now. They were like making faces and talking very rudely. I will never buy anything from Burlington Coat Factory never in my life. It seems like their Customer Service and Manager makes store policies depending upon situation. Will never never never…. Shop in Burlington Coat Factory in my life.

Burlington Coat Factory is a fraudulent company. I have shopped in their stores. This was my first online purchase. I must warn you, that shopping online with them will result in absolute fraud.
I was charged for my purchase within 2 hours, as it showed on my bank statement. When you make a purchase, the only way to get a tracking number (and therefore proof of your orders), is to create an account. The site tells you this, but never allows you to do so. I tried over a period of 7 days. The site will tell you that "we are unable to do this at this time and to try later."
I tried calling with the only number they give you to reach them on their site. It doesn't matter what time of day or day you try to reach them. No one will ever answer your call. I tried 15 times, M-F, from 8 am to 8pm. Each and every time, you get an automated response telling you that "we are experiencing higher call volumes than usual." I have waited over 40 mins. No will will ever speak to you nor tell you how long you have to wait on hold. You are never able to reach a real human. I have called their corporate office. I am never able to get anyone to speak to me, leave a message, or even answer an email.
I have cancelled the order. I have received no response. I contacted my bank to stop the charge. Burlington Coat Factory is a fraudulent company, period.

Burlington coat factory in cathedral city california is just about the dumbest place to shop. they have very poor customer service and their managers are the worst. they really dont care about their employees they have one for every department when they should have 3 for each.. one person has to carry the load in each department every day...employees get worked to hard and there never is a raise for all the work that is being put. i give every one that is stillworking there props because the managers there are so unfair with their own employees and even the customers.

In cathedral City, California there is a opperation manager, and store manager, who are very rude. They will laugh and gossip about everyone including thier employees. The work place ther is hostile and the are so unprofesional. The store is very dirty and never has any good merchandise.

I agree it is Burlington Coat Factory's uncaring and rude behavior towards their customers, one where a store manager can harrass customers for any unjustifiable reason at all, where store managers can be rude and uncaring towards their customers, where they will treat their customers and you the public like dirt!

To JDCanda,

Honestly, I have no idea what you are talking about, you must not shop in Canada very often. You get cash refunds at most if not all stores in Canada if you paid cash. If you paid by credit card, you get a credit refund on your credit card. The only time you get a voucher or store credit is at places like Walmart that accept returns without any receipt. If you have a receipt and you go to the store of purchase you'll get your money back. Any store (Walmart, Canadian Tire, Zellers, Sears, The Bay, Future Shop, Best Buy, Addition-Elle, Eddie Bauer, need I go on, will give you cash refunds if you have your receipt and if you paid cash for the items)

I'm an associate at Burlington coat factory, and yeah there policy was cr*p. However, about a year and a half ago we started cash refunds.

I recently went to burlington and returned a pair of pants i paid for in cash and got cash right back, no problem...i guess paying with a check leaves you in the dark ages...who does that?

On Friday night, January 26, 2007, I purchased 12 items from the above store. On Sunday, I returned one damaged painting. Now, I had paid by check, which the cashier carefully told me would be treated just like a debit card with the funds being electronically transferred immediately and the check handed back to me. I checked online when I got home and indeed, the funds were removed from my account immediately. On Sunday when I returned the damaged painting and asked for a refund of $18.99 (yes, less than $20!) I was told it would take 2-3 weeks to get a check from corporate. 2-3 weeks, when they had my money immediately removed from my account. I was also told that I could have got an immediate refund if I had paid cash or by debit card. When I pointed out that they already had cleared my funds just like a debit card, the manager,, Jim Kied, threatened to have me removed from the store.

This morning I called corporate and was told there was nothing they could do, as this is the policy. I told her if they can immediately remove the funds from my account, I want BN's account number so I can immediately remove the money from their account. She told me to write to the investor group that bought the store and complain to them. Instead, I choose to let other consumers beware of this type of business practice. BN obviously does not care about repeat customers and is willing to lose a customer over a measly $18.99. Mr. Kied was abrupt and rude to both me and my husband. They obviously do not know what customer service is. When they go bankrupt I will laugh all the way to my bank. All this over $18.99. Sheesh.

I understand your frustration, but here in Canada 99% of the stores have a no-cash refund policy. I was shocked when my boyfriend, who lives in the states, told me I could return something I was unhappy with that I had bought in the states. And sure enough, when I brought the item in, there were hardly any questions asked, even though I had already removed the tags, and I received a cash refund. Whenever you return something here in Canada, you always get a store credit and that's only if the tags are still on. If you've taken them off, tough luck. So I understand your frustration but I say consider your self lucky that most other retailers will give you your cah back and use your gift card

Burlington in Braintree MA 750 Granite. Sopped, waited in long line and told by cashier "We ran out of bags and YOU the customer must pay us 10 cents per bag to take your paid merchandise out of the store" they were small "recyclable" bags.

My 85 year old mother was in today 10/03/22 about 3:30 PM. & bought 2 big items in boxes. she got to the door & was told by a young black guy that she could not take cart out of store. She said but they don't have handles & heavy he said nope & sorry. She made two trips to her car while he just watched. You just lost this whole families business.

Sally jackson (Philadelphia, Pennsylvania

I purchased a shirt that had a reg tag on it obviously it was on sale but the cashier charge me regular price she was to busy rushing the transaction sales since the line was very long not sally problem I made a mistake that I didn’t check my receipt until I got home the red rag was $2.99 she ran up &8.99 regular price .. I phone the store they told me I will have to bring the shirt back to their store for my additional money they owe me ., they so lousy I don’t know if I believe that …,, the Store is horrible looking it’s dirty the working are slow with checkout ….. I got to take time back again and go back up to the dump Burlington .. I will never go back their or send and family, friends of coworkers! Store # 000192

I WAS a loyally shopper until the most recent experience that have me astonish. When I shop I do not try on clothes at the stores I prefer to go home and try on clothes. So I made several purchases that total to a large amount. I went to return some items 4 days later because they did not fit and I was told that I can not return. I had to contact Retail Equation which is an outside company that Brlington use to monitor shoppers information. It was expressed since I made several returns a restriction was placed so that I may not do returns for 6 months. This is outrages and not fair for the honest shoppers. I WILL NO LONGER SHOP AT BURLINGTON!

I need important papers from the manager, jessi, hes neva there or not available. I was a cashier so i need HIM to do it. When i pop up def not tha. Store is n disarray an lacking n focus.
I cannot proceed n my case without it

I had ordered two items online. My order number is [protected]. One of the item (#[protected]) couldn't be delivered yet the entire amount was deducted. I was sent an email saying I won't be charged for the item that couldn't be delivered to me but later the entire amount was deducted! How can they do that ?

This is Florida and it's Sumer time. The temperature inside Burlington Factory Store at 3333 N. State Road 7, Lauderdale Lakes is about 40 degrees. I am sure there has to be a law against making employees work in this conditions! This is the United States of America. Take care of your workers!

I bought 3 pieces of luggage from Burlington on 36th street/6th avenue in New York. This morning I discovered that the wheel on a Lucas suitcase was broken.
Am back in my home country and will only be back in August. Can I bring it back then? I would really appreciate an exchange

Im at the Burlington on Williams blvd in Kenner, La. At 7.35pm The cashier at register 7 watch the line get long while she took her time putting up and organizing hangers...RUDE . The young man on 5 ask her was that necessary ...there is line way back...she said ...u cant wait s minute...very Rude...

I was in the store yesterday getting a layaway when one of the supervisors named Ruby got loud with one of the cashiers & was cursing at her. She was real rude & had a nasty attitude . I think it’s very unprofessional and I will not be returning there as a customer !

Store #231 in Baton Rouge, LA