The complaint has been investigated and
resolved to the customer's satisfaction
Burlington Coat Factorycorruption

I was working at Burlington Coat Factory as a Loss Prevention Associate. My manager asked me to inform a lady who was in the store with an empty back pack that she had to leave the bag with customer service. Upon doing so the lady became irate, and went and complained to the same manager, who then denied knowing anything about the incident. The lady left the store. About 10 minutes later I stepped outside to smoke a cigarette, thinking that lady was long gone. She had been waiting out there the entire time. When she saw me she began issuing threats, and and saying, "did you tell me to kiss your ###, " I continued ignoring this person. She then ran back into the store, and almost immidiately back out. Upon exiting again she said, "I know who you are, " she said my first and last name and then said, "I'm gonna get you now!" I immidiately went into the store to ask my manager why she gave this woman who was issuing threats to me my last name and she began yelling. My complaint is that not only did this manager know that she should not be giving personal information about employees to hostile people, but that she did so knowing that the person was yelling threats at me. I quit Burlington Coat Factory during this incident, and hope never to work for a company that has such disregard for its employees again.


  • Ho
    horrible people here Jan 20, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I was employed in Burlington I have never seen such horrible employers lazy unprofessional. They sit in the office chattig laughing all day and then when they know the head people are coming they run everyone like crazy and then actually do some work, managers dating other employees as far s loss prevention the manger told them to just keep it low key when Colleen hed of Human resources gave them a tip that someone complained also very unprofessional. They chilled out for a while and now its starting up gain along with the harassing of other employees. These people in HR do nothing if they dont notice the revolving door of employees in that store. In 2 months I have seen close to 20 people quit. Its a disgrace the way employees are treated and the favortism with others. Due to personal relationship the Security man there treats people with the least respect of all. He is always in personal business as well as telling employees what to do outside his position and is just totally allowed. When I called to complain anonymous The head of HR told them names of the people that report so employees just take the abuse and harassment. Diane manager Horrible doesn't care never comes out of office unless again the head Honchos are coming, Holly only manager that gets down and dirty and respects others. Its shame to see some of these people quit because they need a job but this store is like going to Junior high school DRAMA FROM THE TOP ALL THE WAY DOWN. I quit do to all this especially the harassment from Loss prevention, we were called in to office for any and everything he wanted to report it was ridiculous. He stopped briefly as they separated the 2 when finding out he is dating manager now hes back to the store and back to his No good ways. No one should have to deal with this nd there also is a policy about it and its disregarded. Colleen for HR made aware and did nothing blamed every employee well see the turn aruund on How many people have worked there the last few months A DISGRACE!!!

    0 Votes
  • Mr
    Mrs Cooper 504 Dec 14, 2010
    This comment was posted by
    a verified customer
    Verified customer

    On Dec.13, 2010, my teenage children and I were victims of racial profiling...We are all African American and a tall family. I was bundled with a jacket and coat and two scarves...I also had on a winter hat...As soon as we started looking at coats, a man (which was the manager) pretended to arrange coats near us that was already neatly in place...I originally went to the store to get an outfit and my son's opinion about a coat I thought he'd like...I asked about layaway, but that wasn't available...I left my kids in that section and went to another department...another employee started watching them...As my son was trying on the coat and getting a feel of the coat, my daughter noticed a loose security tag on the inside of the coat...when she went to touch it, it came off and she sat it on the coat stand...since we were coming back on Dec. 16, my son wanted to assure that the coat he liked was still there so he put it in another place because we couldn't put it on layaway...At this point there are 3 people following us around the store...we went looking around for prospective Christmas gifts and the they all surrounded us and said you all have to leave our store and I said for what cause? They tried to accuse us of trying to steal the coat and I told them we don't need to steal anything from the store and he couldn't make us leave under the manager asked where the coat was and my son showed him and told him we were coming back to get it... the manager said as far as he knows, we could come to steal later because that's what thieves do...I told him I know people do that around the holidays, but he had the wrong family...the tags were still on the coat...
    Meanwhile there was another lady of a different ethnicity with her big purse open looking at watches and no one followed her through the store...makes me question the motive of following my family..
    The manager, security (which the manager called) and the employee were loud and rude and began discussing the situation with other employees...After I made my purchase, I saw an employee pointing at us to another employee as we were exiting...
    That was the first time in my life I’ve ever been so embarrassed and accused of stealing…I would never put myself or my family in that kind of predicament… My husband and I work hard for everything our family owns…

    0 Votes
  • Ki
    kimberely123 Aug 22, 2010
    This comment was posted by
    a verified customer
    Verified customer

    So first of all i like to talk about the dating we have there at Burlington Coat factory in Mundelein, IL. I didn't know that its okay for people whom are managers to date there staff their employees. They show favoritism to there men only. You can work as hard as you like but you never get an promotion if your an lady working there. they pick on you always & say nothing but negatives things to say to you. If it isn't you color that keeps you from getting head than its because your an lady. It plain and simple BAD management is there and Corporate does nothing to help there employees. You can complain over an thousand times and they do nothing. They talk about code of ethics respecting each other... why do it if the Store Manager slanders you every chance he gets. Really why work for an company that doesn't values its employees or workers they have... They would rather hire outside the store than promoting within. WOW I don't what to do about this problem we have in Mundelein, IL. Please help...

    0 Votes
  • Th
    ThePoleCat Oct 28, 2009

    Damn. The store manager sounds like a spineless ###.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.