CB Fast Food Chains Burger King Complaints #22-41

Burger King review: Your kiosk ordering and receipts

lindysue of Madison, US

Apr 12, 2024 5:53 pm UTC

I do not like your KIOSK's. They are too difficult to navigate through. I wanted to use my Royal Crown account to be able to receive more points and the Kiosk wouldn't let me use it and a coupon too. And also the Kiosk receipt does not list a Validation Code on them, so that we can do the online survey. So today I lost twice! Lost to ability to earn points on my Royal Rewards program and lost the ability to have a validation code to do online survey. Linda Kaser, ([protected]@yahoo.com) or ph# [protected]

Desired outcome: Stop telling your workers to have us use the Kiosk! Like to person to person service. Customer Service is no longer a thing companies want to do or offer! Sad!!!!

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