Burger King review: terrible service ( 19 comments)

Me and my family went to this place, and strangely this is the most terrible Burger King chain I'd ever been. I had to clean our own table and chairs. I remember there were only 2 tables occupied including ours. The rest of the tables has used napkins, ketchup smudges, burger crumbs. And the employees were just behind the counter, engaged in their personal conversation, won’t even show a smile with the customers. I even have the picture of the ketchup counter with used napkins around it. It happened May 11, 2008 around 6pm. I'll try to check them back next week, and see if there's any improvement.

The 24 hour drive through. Management very rude, we arrived at drive through received no service, so honk horn. The Manager then started yelling she would not serve us because we honk horn for service.

Please tell these idiots to hire AngloAmericans! We can do without all the Mexicans!

Burger King coffee is the best. I ordered One (1) Senior Coffee at the drive-up window. When I returned home (2 minutes from Burger King) I discovered I had three fourths of a cup of tepid coffee. It would cost me more in gas to return to get a full cup of hot coffee. I can't afford the $4.15 gallon gas to return, I'm a senior citizen on a fixed income - and this was my Friday night treat!

Burger King has really gone downhill in this town. Several BK's have closed down in the area. The one closest to me has the slowest service ever, 20+ minutes in the drive through most of the time, never has the advertised big kids meal toy and dirty playland. They remodeled it so we thought this is wonderful, maybe new management and better service is on the way. My husband took the kids and guess what? Now they have no food to serve. I kid you not, they had no onion rings, fries, or chicken nuggets. How do you run BK without these staples. Needless to say we have given them enough opportunities to make it right and we do not go there anymore.

We visited the Paris Texas drive thru. We have learned to check our order before we drive away. They forgot the fries, so we waited while they looked at us thru the glass. Finally a rude girl named tawana or tamara or something came to the window . My wife asked if we could have our fries. She did'nt even ask what fries she knew what we were shorted. She came back with the fries glaring at my wife and practically threw the now cold fries at her. When we got home I called the Burger King to report the service to the manager. The rude girl at the window was the manager so of course she rudely told me on the phone how she wasn't rude at the drive thru. If she is the manager and the example to the employees of service good luck to the customers in Paris Texas.

The worst experience i have ever had. Screaming and yelling, disorganized. Old lady working cash register, rolling eyes when you order. Restrooms a mess. I will never go back!

Barry road and north oak burger king in kansas city, at 09:30 i drove into the drive thru and ordered a cheesy bacon melt, i was told that they where out of tortillas, so i ordered a sausage biscuit, i was told they where out of biscuits, my exact words where, you have got to be ### me, what do you have? And then another person gets on the intercom and says ""IT'S OK SIR I FOUND ONE" now listen everyone, just where in the hell do you think he found a biscuit?

At 7:52a I arrived at the Burger King location on Northside Dr.N.W. and was greeted rudely by a crew-member. I was heading to the rest-room and stopped in my tracks "hoping I didn't hear her address me as she did. Where are you going?", I said to the bathroom even-toned/polite. I tried to proceed she then said I couldn't-use it (trying to change her tone)too-late after she initially caught my attention with the greeting. She then said "She said "No, she her manager wouldn't let me use the bathroom". I told her to lose the attitude! And she didn't know who I was". I left standing outside where she could see me writing down the location. You could be having a crappy-morning" but you still must be professional. I left the Burger King website no, email for contact just mailing address. I hope a representative sees these-complaint. But I'm putting it on my blog as well. McDonalds at Five Points downtown, Atlanta. Since I'd just left Burger King trying to use the bathroom. I go there for the same purpose and a security guards standing outside the door.I thought it was out of order! She tells me to use it I had to "make a purchase". I'm like I've heard of everything.Boy, the two-restaurants I used to visit will get "none "of my business "no-more". What kind of business you running with "rude"employees and crazy-request for using a public restroom!. These businesses have "lost their minds"and "will lose customers".

i went to burger king for my co workers and order a couple breakfast sandwhiches and a few other things as i was pulling away from the drive thru i realized i needed to order one more sandwhich i wasnt away from the window for more than ten seconds. at the speaker this time around she tells me they cant serve breakfast n e more . i said i just ordered breakfast didnt even leave and she told me there was no more egg. i asked her if i has ordered it with the other food less than a min before would i have gotten it and she said yes! i asked her then why is there no egg. she said it would take five min to cook and they were not gonna do it! i called after i left and spoke to a manager who knew about what just happened and said because i was there at 10 29 it didnt matter cuzz now it was 10 30. she didnt care about the service at all and you could tell she was pretty much just to lazy to take two or three min to cook a lil bit of egg to complete the order.

beware of burger king in orange city, florida. I believe they are putting exlax in their food.!

-Arrived at BK at 8:46am.

-During the order process i was asked "will that be all" 11 times. I only ordered 6 items.

-2 items ordered were Sausage Biscuts - Cost: $1.00 each, I asked to have cheese added and was charged 1.80 PER SLICE of cheese - more than the biscuits.

-There was 1 person inside eating and NOBODY at the drive thru...not one soul...had to wait 10 minutes on sausage to be ready.

-Went in to ask about the overall cost thinking it quite high, and was treated rudely and he attempted to make me feel "Guilty" for wondering about my money.

My family nor I will ever eat at a burger king again. This is just indicative of how little this company cares. Not only did i wind up waiting a total of 19 minutes for a $6 dollar meal, i was treated rudely and indifferently, tried to be made a fool of, and ushered out the door without one single apology. Most hideous service i have experienced in my entire life.

There are thousands of Burger King locations. The one you cite must be a bad one. Try another location.

Went to BK in Newaygo, MI 7:30 p.m. 3/16/09, had been there the thursday before & got semi-cold food, so when I ordered I specified that I wanted my food hot. Manager was running around like an idiot rather than effectively delegating to her employees to do their jobs. One girl took my order and the manager had to finish it. Got hot fries, but my sandwich was nuked to death. Manager said, "well you ordered it extra hot and that's what happens to the buns. I specified I wanted it hot, not extra hot and extra hot and extra soggy. Besides, we all know that burger was soggy before they nuked the piss out of it. Manager had this pathetic smile plastered on her face while she appologized, it looked like she had to poop or something. I finally asked for my money back, and was suprised they didn't give me a hard time. This is not the first time I complained and I don't ever remember going to this B.K. and not have something wrong with the food and/or service. I will not go back

Today, 12/16/09, I went through the drive-thru at the Burger King in Lewisville. It's pretty dirty looking and I rarely go to that one. Got home and my order was screwed up - I ordered a large onion rings and the onion rings didn't even reach the top of the container. I also ordered a couple of whoper jr's - the lettuce on the burgers loked like it was two weeks old. They also gave me some sort of nasty chicken sandwich with jalopeno's on it. I'm thinking one of the Mexican workers there made that for himself and accidentally gave it to me instead of one of my burgers because it was covered with jalopenos. Reardless, I did't get what I ordered. When I discovered that they messed up my order, I called the phone number on the receipt for the restaurant. All I get when I try to call it is a fax tone. I've tried several times and I always get a fax tone. Here, you try it: [protected]. I called the BK corporate office in Miami, FL and I was put on hold forever... okay, 15 minutes. Then I hung up and called back and told the lady I want to talk to somone and she put my into a voice mail box to leave a message. Burger King SUCKS. I may never go to another one, and I'll NEVER go to the one in Lewisville, TX again.

It's been 15 minutes and BK still sucks. There is a clean, nice looking BK in Highland Village/Flo Mo line there on 407... Food is about the same, but environment is much nicer. Still plenty of latinos workin there. I think they all speak English.

Nobody sits in the drive through line and opens every sandwich and checks to see if it's right. Besides, shouldn't have to, it should always be done right. They should have good quality control and processes in place to verify an order before they hand it out the window. I'm not blaming the people that work there because they're Mexicans - I'm blaming the franchise owner for having poor practices in place, not having a clean looking place of business, and having a fax number for the phone number for the business. And BK corporate in Miami won't even call me back. There are other BK's I'll go to, but I won't go to that one. Have you been there, Louis?

And you have NEVER screwed up in your job? RIGHT. Somehow most of the screw ups are the complainers.

Why have you gone for years if it is so awful?