Burger King review: product and service

I went to the above listed burger king this afternoon and was sorely disappointed. I had a survey receipt for a free whopper with paid side (med onion ring) and drink (med Diet). I gave them my order and informed them of the survey receipt and proceeded to the window. I sat there for almost 5 min. male worker then informed me they couldn't do the free burger because corporate had not uploaded the code . So, I gave them another receipt I had and they said no and explained that there were no codes uploaded from corporate at all. I told them find and after another couple of minutes they gave me my bag and said have a good night. I said what about the drink, and he said oh OK. At the same time I was checking the bag for what I ordered. Wrong, I had french fries instead of onion rings. and he apologized and took the bag back. Another minute or two he came back with the bag and said here you go, thank and have a good evening. I checked the bag for whopper and onion rings and then he asked if all was OK. I said yes but what about the drink. he apologized again and said oh yeah, what kind do you want. Told him again I wanted the diet drink. I got my drink and left. As I was turning into traffic I grabbed an onion ring to satisfy my need for your awesome onion rings and was totally shocked. It was like I was chewing a large chunk of bubble gum. It was hard and very very chewy. After that I needed a drink to get the taste out of my mouth. The diet coke was almost all carbonation and definitely a bad choice. I was by now a few miles from the store so I figured I'd bear it out. Things happen. I have spent most of my life in the service industry and could handle it. I got home pulled my whopper out and bit into it and there was no sauce, which I believe is the thing that makes a whopper. And no dipping sauce for the onion rings either. I think I would blame management for all this but you definitely need to do some quality control checks on this place. Which is usally my go to place for whoppers.

Sincerely and with regret,

Johnnie W. Bourque
3910 1/2 Camellia Dr
Myrtle Beach SC
[protected]
[protected]@msn.com