Burger King

Went to Burger King in Porterville, Ca.there was three cars in the drive up lane. We waited about twelve minutes for the line to move. The car in front of us moved up in about five minutes. when I pulled up to the ordering board a girl ask if wait for a minute?
it was raining so to order I had to have my window down. about four minutes went by and a guy comes on and said he would be with us in a minute, I told him to yell at me because by now my arm and the door panel inside my car is all wet. so I rooled my window up except for two inches and waited another seven minitues and ask thru the speaker are you going to wait on me or not .
he said go ahead and order. My wife wanted a drink that was caffine free and no one knew what I was talking about and I said I want a soda pop that has no caffine. About that time I think it was the manager got on the speaker and yelled into the speaker we have no drinks caffine free. So now I drive up to the window to get my order a guy takes my money and a couple minutes a girl opens the window and slams my burger at me and said here is your burger so I say how about my drinks she said there coming .
finally he hands me my drinks and slams the window I had to honk my horn to tell him I wanted a receipt he handed it to me and slamed the window again. I have been here before and had the same poor service, but I'm very happy to say it won;t happen again as Im' going to the new Carl's Jr. right across the street from them. I hope that more people like me will wise up and put them out of business. very unhappy used to be customer

My family went to Burger King for a quick dinner the other night. My husband and I both ordered a value meal (over $6.00 a piece) and we ordered one kids meal for our two small daughters. They never eat their entire meals and I am sick of throwing food away. We ended up spending over $17.00 on this food. I asked the cashier if we could have an extra toy for the kids meal as I have two kids. She said "no". I then asked to speak with the manager. I asked her if we could have an extra kids meal toy. The manager said. "yeah, sure, no problem...what kind of kids meal would you like and then I will give you the toy.". I said I did not want the kids meal, just an extra toy. She said that she "WILL NOT" give one without purchasing another meal. WTF...I just spend over $17.00 on cruddy food. I handed her back the toy from the purchased kids meal and told her to keep it. It is not worth my children fighting over this because Burger King will not allow us to have a toy worth a few cents.
Where is customer service?
I refuse to go back...

Burger King has been our favorite fast food restaurant for the last few years, however, recently (for about the last 3 month) there has been a marked decline in the food and cleanliness of the the place. The buns are often stale and the fries are served when they are no longer fresh. The fries have always been among our favorites but lately if business is slow the fries are no longer good!
My wife's favorite choice is the grilled chicken combo and it has been consistently over-cooked (burned). If they can consistently burn it, they should be able to adjust the burner until it is just right!
We have enjoyed this restaurant for many years and are very disappointed in the direction it has taken!

I am very upset with the way you handle complaints from comsumers...My husband and I ate at the Burger King on Indiana Ave. in Englewood Fl. on Dec. 1, 2008 We thought we would try the Whopper Juniors so we bourght 4 plus 2 small fries (they were not done all the way) and when we paid it was $9.14 (they didn't give us a receipt) I asked them how much small fries were..they said 1.69...TOO mush..We were over charged I have complained to the Miami office, by phone, several times...No results..
P.S. the first time I called Miami, the lady said someone would contact me..the second time I called, they said it would take 4-5 days...Here it is Jan. 15, 2009 and still not one has contacted me..

Location I-70 & Mount Comfort Rd. I went to this location to get a double stacker sandwich . I 've never tried this item before. I don't eat at Burger King to often, I thought I would treat myself The photo of the double stacker looked so wonderful I ordered the combo meal .When i recieved my order the sandwich looked nothing like the appealing sandwich of the double stacker i saw on your menu the fries were barely warm. I told the manager he told me that what i saw on your menu was just a picture. If Burger King is leaning towards deception and thievery i believe my money will be best spent else where. Y our customers should get what they pay for Joseph Robertson

My husbands cell phone was stolen by an employee from Burger King... He went to eat there for lunch with my 7 year old son... Ordered... placed his cell phone and keys down by the register... grabbed his food... returned to get his keys and cell... then realized there were only keys there... No other customers came in after him... when he spoke to the manager she said no one seen a cell phone... then he asked about their cameras... she said they were not working... I filed a police report... then went down to Burger King myself... thinking maybe a worker would say "they found it on the floor or something". The manager said I would have to prove it and told me I shouldn't be pointing fingers (accusing) at her employees... She was rude... I've had no luck getting some help with filing that complaint... This business is ran unprofessionally and I think the manager really does not give a wink about customer care.

In case you have not noticed yet, Romania is a country in Europe and also a member of the European Union. On what statements are you denigrating a whole nation because you took some old people from the country to do your ### Whopper Virgins campaign? Your think your peasants know how to eat a hamburger? Think again. Maybe you should search youtube for a video called A WORLD WITHOUT ROMANIA, before trying to impress anyone with your campaign. Also you should document yourselves first before criticizing. You know, we, in Romania, have electricity and internet, and we do look like humans. Glad you decided to open Burger King restaurants in a country where people DO NOT know how to eat a hamburger, as you state. See if you can build a new hamburger for us, one that we know how to eat.

On August 9th I purchased a meal from burger king and used my stamp card. Which the Cashier accidentally punched the breakfast portion of the card instead of the lunch meal. So instead of having a free meal I was still one punch away. I didn't think much of it or that it would be a problem if I tried to use it later. The next day August 10, I tried to use the card and the cashier said she couldn't accept it. I explained I was just here yesterday and she punched it in the wrong spot. She asked me if I had a receipt to prove it and I did. So she called the manager over and he said sorry there is nothing he can do, To make sure they stamp it in the correct spot next time. I honestly think the manager had more than enough authority to resolve this situation but he completely refused and in the end I had to pay for the meal and received my last punch for my card. I've worked customer service before and I think this manager has a lot to learn. I obviously proved to be a loyal customer I don't think anyone would attempt to make a fuss over a punch card unless they were right and felt cheated. This happened at the Burger King on Yokota Airbase Japan. The name of the Manager was Mr. Satoshi.

My son and I went to the Daytona Beach August 12, 2008 to visit my neice who lives there. We were on the way to our condo in New Smyrna Beach and stopped by Burger King on A-1-A in Daytona Beach (store # 6527) to pick up lunch. We headed down the road and my son started freeking out because there was a bug in his sandwich. We all stopped eating, had to stop somewhere else to get my son something different to eat. Needless to say, my neice and I had lost our appetite. On our way back to Daytona Beach we stopped back by Burger King, talked to the Manager of which refunded my money. She also gave me the number of the General Manager - Renee @ [protected] in case my son were to get sick. The next week I received a call from an adjuster - JoAnn Williams @ [protected] asking what happened. I also received a call from Ricky at Flowers Bakery @[protected]. It appeared as if they were sending off the sandwhich to the lab to determine who had the liability issue; Burger King or Flowers Bakery. Since, JoAnn Williams called wanting to know if Flowers Bakery got a hold of me. I called Flowers, and spoke to Ricky who said he had not heard anything yet so I called JoAnn Williams back to ask her what was happening. JoAnn was out of town and would be back in the office on Monday. I left JoAnn a message to call me. To this date, November 25, 2008 I have not heard from anyone. Oh- JoAnn did offer to send me free coupons, but to be honest with you I have no desire to ever eat at a Burger King in any town or any state. My next step is to contact the News Journal in Daytona and the Gainesville Sun to share this experience with them and then maybe? I will get a call back from someone. What really upsets me more than anything is these folks called me and now I cannot get the common courtsey of them letting me know where we stand with the liability issue. I also tried calling Renee the General Manager, and of course, she doesn't work there any longer. I guess that tells you where we stand with issue which is absolutely nothing! Also, when I was talking to a friend of mine at work, she knows of a lady that stopped in Melbourne Burger King and found a half of a frog in her sandwhich so you might want to think twice about eating there and I think that should explain why there are not many Burger King as there used to be. She has seeked legal counsel. I have told many people my story and will continue to because BUG-A-KING doesn't deserve to be in business especially after reading all the information on this site. PLEASE ...RETHINK EATING AT BURGER KING.

I just had the worse customer experience of my life. It happen in the Burger King located at the 455 Grayson Hwy Lawrenceville, Ga 30045 which has bee my children favorite fast food restaurant for many years. Today, November 22 at 12:15 I was abuse by the shift manager, who misunderstood my order refuse to give me my ticket and scream at me. I did ask for a customer complain form and she refuse to give me the form. At this point I am trying to get in touch with the company customer support service.

I received a promotional receipt to call in for a survey where upon I would receive a promotional code to enter on the back of receipt. I followed all instructions and when I returned to order a frie and drink to receive a free sandwich the manager informed me that she had to be able to read what I had originally ordered, but the register ink had faded and was not legible. The code and print on back side was fine! Everyone could see what I qualified for after taking my precious time to call and comply. They need not think I will ever enter their contest again. Also after watching the manager walk away shaking her head because I was dismayed I promise to eat elsewhere as well! Guess they don't need my business anymore.

The Whooper Jr.'s my husband and I had were terrible. They were cold and the lettuce was brown and bitter. That was the first time we had had a bad meal there. And the next time I went there, I was asked to pull ahead after I had paid for my meal because they had to wait on the cars behind me, and they would bring my order out to me. Well, I waited for ten minutes and they never brought it to me. I went in and asked for the meal that I had just paid for at the window. The girl that had waited on me didn't remember that she had asked me to pull around. I don't think I should have had to pay for the meal when they didn't remember that I had ordered it and they didn't bring it out to me.

I stopped in yesterday at the rest are on my way to work at 8:00am Thursday 6 November 2008.

As I approached the counter, a young man asked for my order while he was picking his nose.

When he gave me my change, he would not look at me and I noticed his fingernails where at least a half inch long and completely filthy dirty, as though he hadn't washed in months. I was completed disgusted. Don't these people take the Florida Foodhandler Class before serving food?

Perhaps this should be looked into.

Thank You, John Staniland

On 11-02-2008, @ 2am I went to burger king to get something to eat. I ordered a double with cheese, fries, and a diet coke for my wife, I also ordered a triple with cheese, fries, and a strawberry shake for myself. I was told that the shake machine was broken. I informed the girl at the drive thru that im told that every time I come there, be it noon or 2am. She promptly said to me, and I quote " I said that the mother###er is broken" I said to her you dont need to be rude, she said to me that she is refusing to take my order and that id better get my ###ing ### out of here or she would call the police. So I left and went to the burger king at 119th and south western. I ordered the same thing, I was informed by the girl there that the shake machine was broken down for the night. Which was fine with me. At least she didnt yell or cuss me out. The girl on i-240 and south western needs someone to have a serious talk about how to treat your customers. But on the same note the girls on 119th and south western should be commended for their professional work. I will never go to i-240 and south western again. For I will not tolerate being treated like the way I was treated

I bought two meal from burger king in Sulibikhat city in kuwait one of them large size and the other in normal size and one onion rings so the cashier ask me for amount 4.3 KD and gave me an un details receipt when i check the price i told her you charged me alot so she told me i`m going to check and come to your table so she came and gave me 0.3 KD and said yes you are right i`m mistaken ... i asked her to call her boss for me when he came i asked him for a details receipt when he brought the receipt i found disaster she sharged me to large meal and light berry muffins ... the boss said it happened she charged you the muffin by mistake so i told him what about the the other mistakes and why she didn`t give me details receipt from the beginning, , , , , , , , , , , , i ask him for a paper to write my complain he refuse to give i call the customer services they don`t answer
Anyway the receipt details
10|24|2008 8:52:42
Ord No : 246 Type " Dine In
Store : B047 employee : Renee Amb
As Mia

her boss name victor

I know, yeah, I know, check the bag before pulling out. But how many times am I in a hurry and forget to or have a long line behind me or just trust in Burger King to do the right thing. Very small problems in a world full of things preoccupying my thoughts. but is it too much to pay for and recieve a whopper of fish that I or my family was hungry for and waiting at home to bite into that delicious handful of a whopper, only to get home and find it not in the bag? Or the missing onion rings or fries or sauces? Please burger king I get really hungry for that fish sandwich so, give it to me, please don't make me drive 10 miles back to the only BK in my area. so, while I know check the bag, I am too often in a hurry. and after all, is that what a fast food place is for, fast food?