Burger King review: 25 minute wait for order

On 3/2/20 at 1755 per cash register receipt, I placed an order. We were the second and third customer inside. At 1822 after 6 new customers had been served inside and 8 vehicles had go thru drive thru, I asked for a refund. The person behind counter looked around and said our order was on the hot plate but no one had put it on a tray. He was nice and agreed to the refund with no problem. With this store being in a grand opening, not serving the food in a reasonable time is not a way to get and keep customers. I prefer hamburgers from BK, but we left and went to your competitor just across the parking lot. Will be a long time before I go back to this BK. Sorry, but service goes a long way more than a remodeling.