Buffalo Wild Wings review: Food/management

I dined in on May 25th from 5:10 pm til 6:35, first off I noticed that my server took 15 minutes to get to me neither was he attending any other patrons that would occupy his time. Secondly, when the food arrived everything was hard (overcooked). I was seated close to a server's station and noticed a manager on the kiosk, I informed her that I would like to speak with her when she's done, She replied 'ok, when I'm done with this refund.' After she finished she walked off and I waited another 15 minutes for her return, but she didn't. I then asked my server could he get the manager for me, he asked "which one?" I didn't know there were multiple so I told him anyone but the one that I've spoken to earlier (because he was present when I asked to speak to her). She then emerged from the back (seemingly with an attitude), with a male manager in tow, I quickly informed her that I would rather address the other manager because she wasn't concerned with my issue or comment earlier. She abruptly turned around yelling while the male manager delt with my concerns. I wasn't seeking any refund or discount, but after that experience (with the unprofessional female manager), the male manager offered me 25% off my meal and I obliged.