CB Vehicle Rental and Leasing Budget Rent A Car Complaints #2-21

Budget Rent A Car Reviews and Complaints

Budget Rent A Car review: Rental car

Anthony Kozlak of US

Sep 16, 2026 8:25 pm UTC

Verified customer

Featured review

I rented a car in January of 2026, it was a genesis electric car. I had issues charging it the first day, but was able to make due. When i was returning the car, i stopped at 4 different charging stations and only the "slow charging stations" worked. The two fast ones did not work, I called the 800# on the charging station and we tried all 3 stations at the locatoin and NONE of them worked. I was VERY frustrated, anxious and worn out as i had no more charge left. Car had to be towed, I was charged, and then issued a refund for the tow. I am not getting harrased by your collections department for the money that was refunded to me. this has been EXHAUSTING and a horrible customer experience.

Charged for tow on 2-17-26 for $343.23, after calling 3 different times and being promised a refund each time, was finally refunded on 3-30-26 for $343.23. For the past 2-3 months i have been getting collection calls for the amount that was refunded to me. They asked me for proof of this? I told them to check their internal system, the person was rude and told me it is up to me to remedy not Budget?

First I got a BUM car, and now i am getting harrassed for a payment you collected and then refunded to me since i recieved a BUM car.

This is getting ridiculous and my next step is to file a complaint with the CFPB and better business bureua.

Claimed loss: $343.23 per your company.

Desired outcome: The collection calls to end, an apology and if you ever want me to consider using budget/Avis ever again some form of credit for all the time and energy I have spent on the junky car I was stuck with from your company.

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budgetcustomerservice@budgetgroup.com

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