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Budget Rent A Car review: Long wait times and bait and switch issue

Joseph Gallegos of US

Mar 10, 2026 2:05 pm UTC

Verified customer

Featured review

After waiting in line for 45 minutes to pick up our car, they sent us downstairs to get our car. We had rented a midsize car similar to a Toyota Corolla. When we picked up the car, it was a Hyundai Venue. We needed 4 seats and room for 2 suitcases. We went to the office to speak to them and received no assistance and kept being told the car was a comparable car. Not true as you have to put the back seats down in order to put 2 suitcases in.

Claimed loss: $200

Desired outcome: $200 store credit

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Budget Rent A Car emails

budgetcustomerservice@budgetgroup.com

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Budget Rent A Car address

6 Sylvan Way, Parsippany, New Jersey, 07054, United States

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