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Budget Rent A Car review: car rental

Shellie C of Redding, US

May 02, 2023 1:17 am UTC

Verified customer

Bait and switch,

We rented a vehicle to drive home from San Francisco to Redding CA on April 23, 2023. We made the reservation online and the website stated there were 8 vehicles available.

When we got the rental office, we were informed there were no vehicles available. But we could wait. I asked if the wait would be minutes or hours and was informed it would be hours.

BUT, if we were willing to 'upgrade' our rental, we could have a car immediately. We ended up taking the 'upgraded' rental at an additional cost of $30. Doesn't seem like a massive amount, but then we were double charged for insurance of $13. Once by priceline and once by budget.

This is why car rental companies, IE budget have such a bad reputation.

I could do a chargeback with my american express and they'd remove the charge, but then I'd never be able to rent a car again.

Desired outcome: Refund the additional charges of $30 and $12.

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budgetcustomerservice@budgetgroup.com

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6 Sylvan Way, Parsippany, New Jersey, 07054, United States

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