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CB Vehicle Rental and Leasing Budget Rent A Car 6501 Centennial Center Blvd, Las Vegas, NV, 89149, US
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Budget Rent A Car
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Budget Rent A Car company logo

Budget Rent A Car

6501 Centennial Center Blvd, Las Vegas, NV, 89149, US
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1 complaint
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Working hours
Mon
7:30 am - 5:00 pm
Tue
7:30 am - 5:00 pm
Wed
7:30 am - 5:00 pm
Thu
7:30 am - 5:00 pm
Fri
7:30 am - 5:00 pm
Sat
7:30 am - 5:00 pm
Sun
Closed
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Budget Rent A Car - Car rental

I picked up a rental at this location on 11/19/19 because my own car was having problems. When I went online to search for a rental, Budget turned out to be the cheapest. My quote was for around $85 for a 4 day rental. Come Saturday, 11/23, my car needed more time to be repaired so I called this office to extend. Nobody answered the phone. You just have to leave a voicemail. I feel uncomfortable leaving just a voicemail so I called the 800 number. It was an automated message that took the extension. It didn't give me a price so I went to my account to find out what the new charges will be. I was going to extend for another 3 days and when I went online, the new total charges were going to be around $145. I should have printed that quote. I never knew that they would do a bait and switch on me. My car was fixed so instead of returning the car on Tuesday, I returned on Monday, which was yesterday. The total charge was for $585.78! For a Toyota Yaris! I complained to the clerk on the front desk and he told me to call the manager, Kyhan and he will fix it. I called Kyhan and he didn't pick up. So I called the 800 number again and filed a complaint. In the meantime, they charged my credit card $585.78. I will be taking this company to small claims court if this is not resolved. This is ridiculous

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Resolved

The manager called. He said it was just an error in the System. He will reverse the charges and credit me the difference.

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