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CB Vehicle Rental and Leasing Budget Rent A Car
Budget Rent A Car

Budget Rent A Car review: Awful experience

S
Author of the review
11:28 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I made my reservation online and picked up the vehicle on March 3, 2026. The vehicle was filthy. Was not vacuumed or a clean interior. Sticky wheel and the vehicle smelled like smoke, even though the window sticker says, "no smoking". No other vehicles were available, so I was stuck with this one. Upon leaving the lot, the attendant said I couldn't take the vehicle as it was sold. I had to unpack my luggage, return back to the counter. The issue was resolved 1/2 hr. later and left with the same vehicle. While using the car, the brakes were squeaking and pulsing as they needed replacement. My return was on March 5, 2026, at 4:45pm. At the counter, no receipt was available, they said I had to wait 24-48 hrs. The following day I called Budget and asked for receipt. I was again told the vehicle was not checked in and the receipt is unavailable. I was told to call the return location to speak with the counter. I tried calling the return location numerous times with the calls being either forwarded to a non-working number or customer service where I was told nothing could be done until the return location checked in the vehicle. The branch and Budget should be ashamed to rent a vehicle in this condition. It shouldn't take 4 days to provide a receipt for a rental.
Once I finally received my receipt, the total charges stated $351.41. My pre-paid amount is $353.38, I should get a credit and that was not displayed on the receipt so now I have to contact customer service AGAIN. The receipt also states that my vehicle being a Volvo with a non-matching license plate number from the Hyundai I was given.
3/9/26 @11:11am called customer service 1-800-527-0700, review the sent receipt which has the wrong rental vehicle information, i.e. Volvo vs Hyundai and license plate number. Customer rep. said they put in a ticket to correct the vehicles, and I should hear back from someone within 24 hours.

This was my first time using Budget and will be the last.

Recommendation: Rent from another company.

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Budget Rent A Car Category
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