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CB Airlines and Air Travel British Airways Voucher refund not received since 2022 - unacceptable
British Airways

British Airways review: Voucher refund not received since 2022 - unacceptable

C
Author of the review
10:48 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Please can someone urgently get back to me. I have to date not received the refund in spite of confirmation from BA that the refund application had been accepted reference WG8SBZ. As a result of confirmation of my refund I have not used the voucher and it expires at the end of September,

I followed up about a year ago and was assured it was being processed but that it would take a bit of time and no refund has been paid to date. I have found your call centre at least 4 times only to be told someone will get back to me in 7 business days and that doesnt happen! This is now unaccepetable. You cant offer customers refunds and then not pay out in 3 years!

Please can someone urgently revert as to what is happening with the refund to me?

Regards

Catherine

Desired outcome: Please refund on voucher as promised by BA

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