British Airways — ba - still waiting for my delayed baggage!
I boarded a British airways flight from New York to Delhi on 17th Dec '06 with a connecting flight from London. The flight number from London to Delhi was BA143. About half an hour before the scheduled landing, there was an announcement that due to a system failure at London airport, most of the baggage has not reached the Delhi airport. The passengers were requested to check the status of their baggage from the BA baggage counter after landing at the Delhi airport. As expected, only 10-12 bags reached the airport and we were asked to fill a missing baggage form. After struggling to understand how to complete the form (there was no one to assist the passengers for this), I was given a file reference number for my missing baggage and a phone number where I could track the status of my bags.
The number that was given always either busy or not reachable and I was at the mercy of BA baggage executives to contact me about my baggage. Well, they did call up after 4 days to tell me that two of my bags have arrived and I will have to some to the airport to get the bags cleared from the custom department. I had to take half day off from office, take a cab and travel 1 hour to reach the airport. The custom department took its own sweet time to clear the bags.
Well that was on 22nd Dec '06 and I have not heard from the BA baggage dept about my remaining bag. I managed to get another BA contact number and right from 23rd Dec till date, I have been calling them everyday to check the status. The only standard response that I get is that they are still tracing my bag. No one gives me the exact information, whether the bag is still in London, is it on a flight to Delhi, or is it lost!
Neither do they tell me how long will I have to wait to get my bag back. this is very very frustrating as I have some very important personal and professional stuff in the bag and its absence is causing me a lot of inconvenience. I have written four mails to the BA customer relationship department stating my problem but I have not got a reply to even one of my mails.
I did not expect this kind of unprofessional and pathetic services from British Airways.