Worst treatment ever.
I was refused service today after being a patient for over 2 yrs because I complained to the manager all the issues I've been having with their facility. Jocelyn, (the regional manager of Pinole Dental in Pinole CA 94564) embarrassed me and had me crying in front of all of the patients and her staff, I missed my appt. because I wanted to talk to her and she refused to re-schedule my appt. She said I'd be happier somewhere else. But I still had to come back for my on going treatment because it had a balance due. I've never felt so dis-respected in my life.
The complaint has been investigated and resolved to the customer’s satisfaction.
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this needs to stop you all got me in deep trouble at work for calling my cell phone during working hous., all calls need to be done after 7:00 p.m. Monday - Friday
Avoid at all costs. I was told today that “we are so understaffed right now its unrealistic to expect a timely response on anything” when asking why someone hasn’t followed up on my inquiry from a month ago when they had committed to getting back to me. They admitted they don’t have the right resourcing in place to provide quality care.
on 08/11/08, I went to pinloe dental to have my teeth cleanded.I was told that they had to do exrays & Exam. on my next appointment, I was told I needed a bridge & that my insirance would pay 100%, so I said okay.After grinding down 2 teeth for the bridge, I was told I would have to pay $1, 147.00 on top of what my insurance would pay.Had I known this before my teethwere ground down I would have declined the bridge. Now I have a broken temporary bridge in, and my new bridge was supposed to be ready in 2 weeks but it is not