The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Bright Now DentalMajor Scam & Rip Off

I recently moved to Florida and was looking for a dentist for my biannual cleaning. I received a flyer in the mail with coupons from Bright Now! Dental offering $39.00 for x-rays and 50% off a regular cleaning so I scheduled my appointment for both. When I get to the office I am taken in the back for an unusually high amount of X-rays. I am then told that I will not be getting a cleaning today as it is state law that a patient must receive x-rays first and then schedule a separate appointment for cleaning, which to me sounds shady. The x-ray girl was surprised at my reaction and said I should've been told this when scheduling my appointment. I was not told this, if I was, I wouldn't have gone to this dentist. After my x-rays the dentist takes a look in my mouth for a few minutes and we talk about a small crack in one of my fillings that I would like to have repaired. He said my teeth are in great condition and he could take care of the crack when I come back for my cleaning since it was such a minor problem. The x-ray girl comes back to talk to me about my cleaning. Now, I have gone to the dentist regulary since I have teeth ( I'm 41 years old), with no problems whatsoever besides the occasional cavity when I was a child. I take great care of my teeth (pre-rinse, brush, floss, use my own scraper for in between dentist visits etc.) and am quite certaun that I will only need a regular cleaning but the x-ray girl keeps talking about this "deep cleaning". I bring this up and she says I need a deep cleaning because I have a small amount of placque that showed up on one of the x-rays. So this is the way they get out of the 50% off "regular cleaning" . She asks if I have insurance, which I reply I do not. I ask her how much the cleaning is going to cost and she says a lot. I'm wondering to myself how much is a lot? $300.00? $500.00? My previous dentist in Pennsylvania charged about $90.00 a visit, which included scaling/scraping of the teeth, flossing, polishing and a look in the mouth from the dentist to make sure everything looked alright. I go out to the front office and almost have a stroke when I am told it will cost $1, 000.00!!! This, to me, is an absolute outrage. I am including a copy of this bill so you can see for yourself. The bill also includes the fixing of the small crack in my filling as well, bringing the total estimate to $1, 478.00. AVOID BRIGHTNOW DENTAL at all costs...they are a rip-off!

Responses

  • Ch
    Christopher Hart Jun 07, 2012

    I was told by Bright Now Dental that I had seven deep pockets and that I would need to spend extra money to get my teeth cleaned. At my last cleaning in Colorado 6 months previously I had no problems at all. I decided to go to another dentist to get a second opinion being told I had 7 deep pockets by Bright Now Dental and you guessed it I had NO pockets that were of any concern. I told Bright Now Dental in Ocala about my experience and they just said they do things different at different dental offices. I do not trust Bright Now Dental and think they have a scam going on.

    0 Votes
  • Me
    Melinda Belt Jul 06, 2012

    We just left the Satellite Beach office of Bright Now Dental and they totally ripped us off.

    We made an appointment to see about the cost of having my teenage daughter's two front teeth repaired - they both have minor chips. We were told the consult was free and she would need some x-rays before getting an estimate. They did her x-rays immediately when she walked in. When the dentist entered a few moments later he looked inside her mouth for about 5 seconds - said there was nothing he could do to fix the chips because she had a "cross bite" that would need to be repaired before any other work could be done. Then he told her he needed to take more x-rays - even though he would not be the one doing the "cross bite" repair, she would need to go to an orthodontist. At this moment is when the alarm bells started ringing!

    This man should have taken the 5 seconds to check her mouth BEFORE performing completely unnecessary x-rays and - then he had the audacity to inform he "needed" to do even MORE completely unnecessary x-rays even though he could not do the work!

    They just scammed us out of the cost of these x-rays and would have taken us for a lot more if we had not seen the scam unfolding in front of our eyes. It's outrageous! Do NOT go to this office!

    0 Votes
  • Dv
    Dvsone41 Jan 28, 2013

    Brought my children in for cleanings and they couldn't do them they need special cleanings. Which they go every 6 months and never been told this. The wait is outrages and the girl up front is very very rude. We will be changing for sure.

    1 Votes
  • Bo
    boxy lady Aug 27, 2013

    Ahhhhhhhh!!! Do NOT, Do NOT, go here!!! I lived in Cocoa Beach for several years and at that time, this was the only dentist I was allowed to go to through our insurance, that wasn't more than 10 miles away, so I had a lot of work done there. I knew something wasn't right when I continued to have lots of pain long after my root canal. The pain was excruciating even after taking heavy duty pain medication. I went back to the office about 3 times with this problem. Each time, the dentist, Dr. Balch, said I should NOT be having any pain since the nerve is now dead. Finally after a couple months, the pain seemed to go away on its own. Why didn't they recommend someone that specializes in endodontics? Recently we just moved back to California and have seen a dentist here who recommended I see an endodontist. I just had a root canal today and will have another one tomorrow, both on the teeth that I had problems with at Bright Now Dental in Satellite Beach. My endodonist told me I probably have an infection and or an abscess in these teeth due to they were NOT sealed properly in the first place!!! So, great...now I have to pay for root canals again, in the same teeth, that were not sealed properly in the first place!!! Also, every time I had my teeth cleaned there, they said I HAD to have the periodontic deep cleaning, which yes...costs a lot more. They told me, once you have HAD the periodontic cleaning and even though your pockets have improved, you will ALWAYS HAVE TO HAVE the deep cleaning!!! MMMMM????? I have had my teeth cleaned here in CA and I told them this and they said: NO, my teeth are fine and there is no need to have the more expensive cleaning!!! So, back to the previous complaints...YES!!! Its a big SCAM!!! I also would NOT recommend any cancer screenings either!!! That is probably a scam too!!! Stay away from this place!!!
    I am not sure if Dr. Balch is still there but if he is, I would stay away from him. Along with the root canal problems, I have had problems with a couple of crowns he has worked on as well. In both cases, they fell out after only a couple days!!!

    2 Votes
  • He
    HELPTHEM Feb 10, 2015

    THE DOCTOR AT THE ALEXANDRIA, VA -- DUKE ST..--- OFFICE REALLY CARE BUT WHEN IT COMES TO THE FRONT OFFICE.. THEY WASRE WONDERFUL.
    I HAVE BEEN A LONG TIME PATIENT. THERE WERE SEVERAL PEOPLE COMING AND GOING. BUT THERE WERE SEVERAL I WOULD LOVE TO SEE WHEN I ENTER ALL WERE VERY FRIENDLY AND NICE THOSE WHO LEFT WERE ;
    MONA / SUSANNA / NORA / YARNIA / -- AND NOW I GO AND SHARON IS GONE.. THIS WAS AN AWESOME TEAM.. ALWAYS MADE MY DAY TO GO TO THE DENTAL OFFICE..
    IM NOT SURE BUT THE OFFICE MANAGER THAT THEY HAVE NOW IS AS ### AND SHE LIES AND SHE TRIED TO SALE THE TREATMENT. I HAD TO FIND ANOTHER DENTIST, BECAUSE SHE I COULDN NOT DEAL WITH...
    AND I CALLED TO SEE IF SHARON WAS THERE TO JUST SAY HELLO AND WAS TOLD SHE NO LONGER WORK THERE.. I NO NOW BRIGHT NOW DENTAL DONT VALUE THERE EMPOYEE AND IF THATS THE CASE THEY DONT VALUE PATIENTS...
    GOOD BYE... BRIGHT NOW ---
    EVERYONE PLEASE DONT GET HOOKED BY THIS EVIL PERSON...
    SHE LOOK LIKE SARE PALIN...

    0 Votes
  • Mo
    morena321 Jul 18, 2015

    I was taken for over almost $500 on first visit. I live with debilitating pain and I literally bust my ### to make ends meet. I feel completely taken advantage of by this office. I'm all about giving folks a second chance, however I should've found another office as soon as I had my first experience. I had an appointment which I made 2 months prior after many hours on the phone with office manager and my insurance company, I took off work show up, no appointment. No apology from anyone. The office manager remembered our conversation yet she just said there's no appointment. I worked in a very busy Dr.'s office before and it happens, you are supposed to do the right thing apologize, OWN UP TO IT and make it right! I wasn't able to get in 3 weeks after that! Even though they are the ones that made a mistake. I've given them my new phone & address 3 times. I was charged $450 for a cleaning of only half my mouth and that's with insurance! I truly feel like I was completely ripped off and I now have an abscessed wisdom tooth which is making me very very sick I called after hours (Friday evening about 8pm) no one called me back. The person who answered the phone had nothing but attitude. It's a shame because I liked the Dr. when I met him and I liked the hygienist, however it is very obvious that they are highly understaffed at front desk and all they care about is making big money. There are plenty of other places to go. Save yourself the hassle.

    0 Votes
  • Ka
    Kate Bohmer Apr 10, 2017

    I recently had the complete opposite experience with Dr. Balch and the Brite Now staff in Satellite Beach! My root canal and crown, plus deep cleaning, were done with upmost care and precision, not to mention the calming attitudes and informative nature regarding my teeth. I didn't even need NO2, which I have always had in the past. The price was very reasonable. Dr. Balch and staff are the best and I plan on seeing them regularly. Highly recommend! Kate B.

    -1 Votes

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