Menu
Ivory Smilez Customer Service Phone, Email, Contacts

Ivory Smilez
reviews & complaints

ivorysmilez.com

Learn how the rating is calculated

3.8 16 Reviews

Ivory Smilez Complaints Summary

11 Resolved
5 Unresolved
Our verdict: With a good resolution rate, Ivory Smilez generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Verified
The authenticity of the customer service contact information for Ivory Smilez has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Ivory Smilez. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Ivory Smilez reviews & complaints 16

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Ivory Smilez reviews & complaints

ComplaintsBoard
A
10:22 pm EST

Ivory Smilez No support/Defective items

In May 2022 I ordered two toothbrushes with other items, unfortunately both of these stopped working and I have email support about the issue and haven't gotten any responses. They were super attentive and pushy to get me to buy them but the product is awful. To wait over a month to get an order and for the products to stop working within a year is very unacceptable.

I want to make sure people are aware of what they are getting into.

Read full review of Ivory Smilez
Hide full review
ComplaintsBoard
A
8:41 pm EDT

Ivory Smilez Ivory smilez

Purchased this product online over 2 weeks ago about 4 days later I received an email saying that it's on the way but never received it or a second email stating the issue I don't have the order # because I can't retrieve the purchase order they contacted me at [protected]@cox.net

Read full review of Ivory Smilez
Hide full review
ComplaintsBoard
H
7:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ivory Smilez Ivory Smilez - Order 29806 - Plaque Remover

This product does not work at all. I have used it several times and has not removed any plaque whatsoever from my teeth.

I have contacted the company at [protected]@ivorysmilez.com, but they have not returned an email to me instructing me on what to do to obtain a refund.

In my experience, this type of disinterest in a customer complaint is unusual as most companies desire to have happy customers.

This company does not seem legitimate to me!

Desired outcome: I return their device and they return my money for a full refund.

Read full review of Ivory Smilez
Hide full review

Is Ivory Smilez legit?

Our verdict: Complaints Board has reviewed Ivory Smilez and concludes it's largely legitimate, assigning a high trust rating. This suggests that interactions with Ivory Smilez's website can generally be considered safe, allowing users to proceed with a degree of confidence. Trust in Ivory Smilez's services, but remain informed and cautious.

Ivory Smilez earns 78% level of Trustworthiness

High Trust Suggestion: Ivory Smilez evaluated with 78% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for Ivory Smilez. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ivorysmilez.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Ivory Smilez website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Ivorysmilez.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • A user on Complaintsboards.com notes that they were interested in purchasing a product from Ivory Smilez, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
  • Ivory Smilez protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Ivory Smilez has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • The registrar associated with Ivory Smilez has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
ComplaintsBoard
H
7:06 am EDT

Ivory Smilez Ultrasonic Tooth Clearner 2.0

On 04/24/21, I made a purchase on-line for the product stated above.
They sent 2 instead of 1, and charged me for both.
The product is priced at 49.99, with another price next to it 99.99 crossed out.
Well the 99.99 is what they charged me, so it is the initial false advertisement
they commit.
Then the second fraud is only making a partial refund.

Desired outcome: Refund me the initial charge of 99.99, not the 49.99 you stated you'll refund me. Chase bank isn't responsible for any part of the purchase price.

Read full review of Ivory Smilez
Hide full review
ComplaintsBoard
C
10:20 am EDT

Ivory Smilez Unethical Behaviour

Order #IS16020. Ordered product on April 19th; April 21st received a shipment "on the way" email. April 26th received an email stating "shipment is about to ship" same day sent email back complaining about conflicting shipping statements. IvorySmilez responded that the product has just cleared customs at LAX. Tracking shows product shipped from Grand Prairie Texas not overseas or Las Angeles. Company did refund $9.99 for express shipment. Tracking continues to show "USPS is awaiting package and for label to be created." Company is dishonest and most likely a scam with no product to ship. May 4th I sent email requesting full refund. I will be filling a complaint with the BBB by end of week. I will give IvorySmilez a chance to make it right.
I want a full refund and nothing else.

Desired outcome: Full Refund of $50.97

Read full review of Ivory Smilez and 1 comment
Hide full review
1 comment
Add a comment
H
H
Henry Rios
, US
Jun 29, 2021 7:38 am EDT

Cathryn Carmichael, your complain against the wrong company.
Your complaint should be against Ivory Smilez with a Z at the end.
I've filed a complaint against them as well, and initially blamed the
wrong company because of their similar names.

ComplaintsBoard
S
2:44 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ivory Smilez frued

Yes, I signed up for the free trail at ivory smiles all for the cost of shipping..$6.00... So far I have gotten nothing free but charged $89.00... This compnay is a scam.. I am now in the process trying to get my money back.. The # you call is just a service... You have to email and wait on the email back form the company... My advice-do not buy this product! It is not free!

Read full review of Ivory Smilez
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
3:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Ivory Smilez has left an official reply on this complaint.

Ivory Smilez misleading

Thought I was only ordering a trial sample of this product to see if the solution would not affect my sensitve gums BEFORE ordering a monthly supply. Their website is misleading and takes you straight to the free trial section ... it's impossible to read the fine print that says we authorize them to deduct a month's supply before one even has the chance to try the product. It's a trial product ... one should be given enough time to use it and see the results.

This website is a scam...

Read full review of Ivory Smilez
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
I
10:39 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Ivory Smilez has left an official reply on this complaint.

Ivory Smilez not good on their word

Ivory Smiles sent me a free sample I requested in the mail of their Tooth Whitening Gel for $5.99 + $1.00 to cover the postage and handling. The day I received the product in the mailwas on a Saturday. Ivory Smiles paperwork indicated I would be billed $88.97 every 30 days for a month supply unless I called their customer support team at 1866-360-1477 or signed on to their website at www.ivorysmiles.com/cancel and cancelled my membership within 15 days after receiving the product. I signed onto their website address to cancel this and found out their were 5, 140 names with this website address linked to it. I could not even find the place where to go to click onto to cancel the membership. Instead what I saw was a lot of customer complaints against them. I then called me credit card company and found out Ivory Smiles had already billed my credit card for a month supply at $88.97 three days before I called. I disputed the charge over the phone with the credit card company because this was something I would have never agreed to. Fortunately the credit card company said they would remove the charge from my account, issue me another credit card in the mail with a different number and have a fight with Ivory Smiles to recover the money.

This experience has changed my idea of ever ordering anything advertised as 'Free' online again.

Read full review of Ivory Smilez and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
I
I
IVORY SMILES/TOOTH WHITENING KIT
Pasadena, US
Apr 01, 2009 7:03 pm EDT

my e-mail is now PBLALOCK48@gmail.com

I
I
IVORY SMILES/TOOTH WHITENING KIT
Pasadena, US
Apr 01, 2009 6:52 pm EDT

I did e-mail this guy Serge Reynolds as shown below on 2/26/2009. He did not return my e-mail.

Serge Reynolds,

I have not received the Ivory Smiles Teeth Whitening Gel Kit in the mail I was billed on my Sears mastercard account at the beginning of February for $88.97. I want to return this product If I receive it in the mail and receive the credit for $88.97. How do I go about doing this?

This is in referrence to:
Company information:
IVORY SMILES
1634 VILLAGE TOWNHOME DRIVE, PASADENA, TX 66504
Pasadena, Texas
United States
PBLALOCK@gmail.com

Ivory Smiles sent me a free sample I requested in the mail of their Tooth Whitening Gel for $5.99 + $1.00 to cover the postage and handling. The day I received the product in the mailwas on a Saturday. Ivory Smiles paperwork indicated I would be billed $88.97 every 30 days for a month supply unless I called their customer support team at [protected] or signed on to their website at www.ivorysmiles.com/cancel and cancelled my membership within 15 days after receiving the product. I signed onto their website address to cancel this and found out their were 5, 140 names with this website address linked to it. I could not even find the place where to go to click onto to cancel the membership. Instead what I saw was a lot of customer complaints against them. I then called me credit card company and found out Ivory Smiles had already billed my credit card for a month supply at $88.97 three days before I called. I disputed the charge over the phone with the credit card company because this was something I would have never agreed to. Fortunately the credit card company said they would remove the charge from my account, issue me another credit card in the mail with a different number and have a fight with Ivory Smiles to recover the money.

This experience has changed my idea of ever ordering anything advertised as 'Free' online again.

A
A
Angel Cake
, US
Jun 24, 2023 1:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

He's ridiculous

ComplaintsBoard
D
9:01 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Ivory Smilez has left an official reply on this complaint.

Ivory Smilez arrogant theives!

Another freaking scam trick to steal money from people! Don't try this product or give them CC information or you will be billed for useless products for the rest of your life. Get some Crest Strips and call it a day! Freaking theives!

Read full review of Ivory Smilez
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
11:10 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Ivory Smilez has left an official reply on this complaint.

Ivory Smilez billing for product

I ordered a sample, which never came, but was billed for a shipment which has not arrived, I protested the charge to my Visa card, was told I would have to PAY because I did not ask to be removed in 20 days...
I spent a week trying to get through on their phone number, which was not in operation, finally tried to
call the number listed to order the product offered, got hold of a "Supervisor" who assured me that he would cancel the membership, but I would still have to pay for what was "Shipped" unless I asked for a code number
to return the shipment, given a number to request the Return Request code, and the line was not working...

Hopefully all I lost was the initial charge for the shipment, which I cant return...Real sharp and effective
way of screwing you out of money, however, I see that I am not along in getting the royal shaft. I am
trying to find some one that has been successful in getting a refund!

Read full review of Ivory Smilez and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
Angel Cake
, US
Jun 24, 2023 1:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Your attitude alone makes me never want to order from your company.. smh learn customer service

I've watch you put the blame on every customer that complains due to them never receiving their product but you continue billing them for items they never received , shipping for an item not shipped and billed another month for the same item they never received the first time but now you have the audacity to bill them AGAIN .. Your company has serious flaws

ComplaintsBoard
D
9:51 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Ivory Smilez has left an official reply on this complaint.

Ivory Smilez refund

My name is Darla Ajibade
I ordered Ivory smiles as a trial. I do not want the membership. I would like a full refund of my money. Especially since I did not receive the next shipment. You cancel all future shipments. Please let me know as soon as possible the status of this account.

Read full review of Ivory Smilez and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
P
P
patricia a. laveck
Rochester, US
Mar 12, 2009 9:22 am EDT

I'm writing this e-mail now because when I called customer service/they where unable to take back a charge and sent me here to report it. I tried to order Ivory Smiles promotion a few weeks ago. My daughter had ordered the product. I initially went to there website and ordered the teeth whitener, after I put my credit card information in, a notice came up saying the promotion was over. I never thought anything of it, however two weeks later on the March 2nd I receive the promotion in the mail. This was clearly a scam, I then had 20 days to cancel the order, only after this would I be charged the 88.00 and change to my credit card.. NOW, I was advised through the website, I wouldn't receive it, after weeks I receive it having been told on the web site the promotion was over... The delivery time, along with the website fraud, and now a credit card charge... I was my money refunded. I obviously cancelled the product after I realized it was actually a higher percentage of hydrogen in the product I could get from my dentist.

D
D
D. Cruz
Paramus, US
Mar 31, 2009 11:13 am EDT

I thought I was just sampling a product. That's what the web site stated. I purchased the trial supply/sample online. December 2008 my bank account was charged $4.99 + $1.00 I assume for shipping/handling and an additional $1.00 it stated for shipping insurance which I did not request. I do not want it anymore and can't find the web site to cancel.

B
B
Betty Hitchcock
Hazel Park, US
Mar 05, 2009 3:34 pm EST

I want to return, unopened the latest shipment of IvorySmiles for full refund. How do I do that?

ComplaintsBoard
B
11:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Ivory Smilez has left an official reply on this complaint.

Ivory Smilez wrong fully charged

I thought I was just ordered a trial sample for $1.00 and one for $5.99. Received my credit card bill and there was a charge of $88.97 which I did not authorize. I will contest it.

Read full review of Ivory Smilez and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Cynthia Lawe
Gillett, US
Apr 23, 2009 12:11 pm EDT

Please e-mail me at c.lawe@yahoo.com. I want to return your shipment a.s.a.p. I need the RMA number for sending it back. thank you cynthia lawe

ComplaintsBoard
M
4:25 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Ivory Smilez has left an official reply on this complaint.

Ivory Smilez scam

Same story as everyone else here about ivory smiles. They are frauds, and bill people the 88.97 before the date stated... Then they will not issue a refund even though in their terms and conditions it is stated that a full refund will be given!
I am going to sue them on multiple grounds if a refund is not granted... I have already informed my lawyer and the case is solid..
If anyone is interested in settling the score with jeff hayes or joey santorielli (if they even exist at all)... Then get in touch with me and we can handle this elementary company together...

Read full review of Ivory Smilez
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
8:35 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Ivory Smilez has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ivory Smilez - fraud and cheating

My story is very similar to all the others. When I called I was told I had to communicate through email. Another way to use up my return period. These guys are stubborn... but I am, too. I will NOT give in. I have stopped payment on my credit card. I have complained to the Better Business Bureau. I will contact my state's attorney general. I will contact a...

Read full review of Ivory Smilez and 10 comments
ComplaintsBoard
J
1:02 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Ivory Smilez has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ivory Smilez - not accepting cancellation

I ordered the trial sample of teeth whitener for $6. In the packaging I received the sample and a statement saying a cancellation notice had to be received within 20 days of the billing date. A phone number and a web site were given. On the phone I could not get through, so I sent an email to cancel further shipments. When I received a month's supply, I...

Read full review of Ivory Smilez and 6 comments
ComplaintsBoard
A
9:10 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Ivory Smilez has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ivory Smilez - unauthorized billing

I thought I was just sampling a product. Thats what the web site stated. I purchased the trial supply/sample online. December 17, 2008 my bank account was charged $4.99 + $1.00 I assume for shipping/handling and an additional $1.00 it stated for shipping insurance which I did not request. That was fine though. I had no problem with those charges which were...

Read full review of Ivory Smilez and 11 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Ivory Smilez contacts

Phone number

+1 (833) 518-1609

Website

ivorysmilez.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Ivory Smilez?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ivory Smilez Customer Service. Initial Ivory Smilez complaints should be directed to their team directly. You can find contact details for Ivory Smilez above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Ivory Smilez. Discuss the issues you have had with Ivory Smilez and work with their customer service team to find a resolution.