The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Bridgevinefraud internet

i was online looking for a better and cheaper internet provider when i came bridgevine offering exactly that it was supposedly through charter communications and it was as listed highest dsl package was 39.99 a month 1 package lower was 29.99 a month and the lowest was 19.99 a month oh boy i jumped on that when i called i was offered a free house phone with my internet thats what the operater brought up not me so i jumped on it well here i was installed and 3 days after i paid 60 dollars to these people i got a bill saying i owe 20.54 that my services were actually 80 dollars a month so i called charter to find out no that offer does not exist i was furiouse so here i am with a house phone that i just went and paid 60 dollars for the day it was installed after i paid them 60 dollars so right there 120 dollars then throw in he offered me free instalation and umm no it was not free installation from what my bill says kind of sux no more house phone a 60 dollar phone that cant be returned and oh i am paying what i was when i started my journey for cheaper internet what a bunch of crap and to top it all off reps were rude to me when i called questioning my bill basically calling me a liar saying that offer does not exist so thanks bridgevine i feel really safe about my personal info now who has it and whats it gonna be used for. signing off pissed in oregon

Responses

  • veromark1 Nov 03, 2011

    I'm sorry that you are having problems with your order. I'm an employee of Bridgevine and may be able to get this issue resolved for you. Please email me your order confirmation number and any other information that you may have and I'll personally look into this matter for you.

    Regards
    Mark Ballard
    [email protected]

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